Encanto Acapulco

I don’t know if the hotel is bankrupt or something and has no personnel but the service takes AGES, like really, any time we asked for food it arrived more than 30 minutes later (and if at the pool, even more). The bed is ONLY lined with bedsheets, they said they simply did not manage blankets or duvets (in a damn hotel!) so we slept terribly, even if the bed mattress was actually nice. Isn’t the whole point of a hotel to NOT have to take a blanket to sleep smoothly? I can’t “forget my responsibilities” as they say in their welcome if I can’t even sleep!!! A smoothie they gave me was made in the same blender as some sauce and tasted like roasted chilli, they also sometimes forgot the stuff we asked but were about to charge it anyway ¿?. The free coffee capsules in the room tasted old (so why give them out anyway?). The villas are nice, but for some reason the sink itself is HUGE but there is no place to put your toiletries, not even a tiny space on the side, which again is like ¿? The lighting of the room is supposed to be romantic or something but I simply could not see well at night, especially in the bathroom The shampoo and conditioner is supposed to be organic but it’s just another word for “it’s expensive and doesn’t work”. The food is ok but really expensive (not amazing, barely at the same level as everything else in Acapulco; everything out there is so good!), we ended up eating out a lot in the end which was nice but not ideal. They say no speakers allowed but the hotel is blasting music through the speakers the whole day. I don’t care if the hotel paid for a carefully selected playlist, I want a bit of silence too! So in conclusion, yes it has high quality facilities and the rooms look nice, but it’s in the daily details which made me dread my stay for the whole week.

Following the hurricane, almost every hotel in Acapulco and Playa Diamante are severely damaged and closed. Yet, in only a few weeks Encanto is open, fully operational and awesome. Wendy, the receptionist, Eliana the manager and all he staff are professional. We are returning for Easter. Bravo to Encanto and all of the staff.

Luis and Alberto went out of their way to make sure we were comfortable and had everything we needed to make our dining experience a pleasant one. I would definitely come back to experience their superb service. Food was also top notch. Definitely a must try

Excellent service , the architecture was stunning with beautiful panoramic views . Servers Alberto and Lizbeth made out morning so enjoyable and we highly recommend this hotel. Food quality is outstanding as well

Outstanding hotel. The staff was super nice and the decor is gorgeous. The surroundings and the pool, views were amazing. The bedroom was very spacious and beautiful and the food was deliciousI would definitely come back.