Barnsley Resort

We did the romantic package. Beautiful facility and the rooms were very clean. We enjoyed the personalized attention and the food was excellent! Enjoyed lunch at the Beer Garden as well. Can't wait to go back when it is warmer. The spa was fantastic!

I have been traveling and staying at Barnsley Gardens since it opened in 1999/2000. Literally dozens of times, to include family events, scheduled corporate retreats for my company on several occasions, visited the shooting grounds and played countless rounds of golf and dinner reservations. Barnsley has always provided first class service and the amenities are 5 star. Unfortunately, I scheduled a trip in late December 2024 and had to cancel due to sickness. Because I was not within their 14 day cancellation policy, I was charged $288 of a $399 stay. the resort was not at capacity and had rooms freely available. I called to discuss the charge and was told I would be called back. After a week with no call, I called back to speak with "Terra", the on site manager. She informed me that Barnsley was unwilling to give any kind of consideration. Most disappointing and short-sighted given my travel history with the resort. I have taken my last trip to Barnsley and am sorely disappointed in their policy and diminished culture of customer service.

We have been going to Barnsley for over 7 years now. Our bathroom was clearly not cleaned before arrival (hair, soap scum, etc on walls, in corners, etc.) We had no paper goods (cups, toilet paper or tissue) and were not given extra pillows as requested. Calls to remedy this were ever fulfilled. We were in a house and the living room never got above 45 degrees. While the physical updates to decor are nice the service & cleanliness are subpar. Food was cold, old, or often "out." We have loved this place but probably won't return.

The grounds are lovely but don’t go just to see the holiday lights. It is pricey $25 and there aren’t that many. When we went some of the lights weren’t even on. Apparently the timer wasn’t working. One website listed them as a top place to see lights. I don’t think that’s true.

My family of 6 stayed here for four days and nights. You have to request housekeeping, which is ridiculous. I requested housekeeping on the morning of day 2. We left to head to Atlanta for the day. When we returned at 7:30pm, housekeeping still had not come. We called and complained. The next morning, housekeeping still had not come by noon. We complained, and they finally came. They changed our towels, but didn’t even open the door to the water closet because a towel was still on the floor from where the shower leaked all the way across the floor due to a huge gap in the shower door. Housekeeping made the bed, but the shams and a blanket were still on the floor. Our water and coffee cups were not changed out, nor were we given any additional coffee pods. On two different occasions, we ordered a bottle of wine from Woodlands only to be told they were out. Also, they add a 20% charge to EVERYTHING, so the prices are actually more than what is posted. Kimmie in the Outpost was great as was the staff in the bar. Other than that, we were not impressed for paying $5,400 for three rooms for four nights.