Fairmont Jakarta

Stayed in one of the suites as I have multiple bookings for an event and stay was great. Check in handled by Charlie for multiple rooms and was superb as he tried to accommodate my requests despite the full occupancy - all went well. Well done and thanks a lot Charlie. As I managed to enter all rooms booked - best part of it, seamlessly clean. Le Labo amenities always become my favorite part of Fairmont stay. Breakfast at Spectrum was great with all staff being attentive. I requested for late check out as event was so tiring but could not get any due to high occupancy - another little down side was not so friendly receptionist I encountered, and this person definitely is not within Fairmont Hospitality standard (probably this person did that because I booked under corporate rate 😋, just saying). Overall, it was amazing stay and few hiccups are meant to happen. Definitely recommended to stay here for family, business, solo travelers.

The hotel and service was spotless and spectacular. The staff was friendly and always helpful, they treated me like family. The dining options were excellent and the connection to the mall made it that you did not have to leave the complex, everything you needed was right there. The gym and spa were great.

We returned to Jakarta and like to stay at the Fairmont. Good location, good staff and quality and service is well known. We stayed four nights in a Gold room and were upgraded which is always nice. We found some changes in the Gold Lounge such as use of paper instead of linen napkins for breakfast, afternoon tea and evening canapés and some of the tea cups and saucers did not match. Small things overall but evident. The service was lovely as usual, attentive and professional.

I had a two night stay and it was exceptional. To be honest hard to fault it. From service to the excellent lounge and the option as a top tier Accor member to enjoy 2 hours of free flow drinks at the rooftop bar as an alternative to the lounge (note to hotel please keep this feature even though we are allowed access to the lounge, it is fantastic). Room was extremely spacious although the decor might be regarded as slightly dated it was in excellent condition. Very close to Plaza Senayan (5 minutes walk) and walking distance to Senayan City. Staff were good. I recognise the noise complaints of some other reviewers but with respect hard to blame the hotel for this. You are in a different Country/City and the motorbikes zooming up and down flat chat goes with the territory. Would happily stay again and at the price point offered (a bit less expensive than the Raffles) represents superb value for the quality offered.

Although there was a slight hiccup with the airport pick-up service, I was happy to see great service recovery by the Meet & Greet staff at the airport. The Front Desk and Concierge also swiftly saw to the issue on our arrival at the hotel. Overall, the experience at Fairmount Jakarta was impressive - from the cleanliness and comfort of the room, to the warmth and professionalism of all service staff we encountered. I will be looking forward to my next stay with you!