Four Seasons Hotel Alexandria

What a pleasant stay, despite very cold weather and rain, but that's the season. The breakfast buffet was one of the best I have ever had. Excellent choices and extremely friendly service. The nicest part of the breakfast restaurant was for smokers unfortunately but this is Egypt. Our room keys kept having to be replaced so that should be addressed. The room was light, well maintained and a pleasure to be in. We didn't use our balconies partly because it was so very cold and partly because the traffic noise was a Cairo cacophony! The double glazing on the balcony doors was super effective however. One day when my daughter was feeling unwell and was unable to join the tour which was scheduled for that day. The hotel concierge provided us with a complimentary hotel car to go to the Museum of Royal Jewellry - so very kind. One great surprise was that there was an entrance just off the lobby to an enormous shopping mall! It was like "open sesame" for my grandson. Such fun. The view out to the sea was splendid and the busy road beneath the hotel couldn't even be seen from our balcony. We were using the hotel for daily excursions arranged by our travel agent so I didn't have time to explore other facilities although the younger members of our family assured me that the indoor pool etc was wonderful.

The Four Seasons at San Stafano is elegance at its best!! The staff is what makes this hotel stand out. From the moment you pull up and are greeted by Bell Captain Mohammed Bahary-he is hospitable, professional, a great image representing Four Seasons. Ahmed provides great care and service assuring that your belongings are always intact and cared for. Security staff does just that, allows you to feel secure without even making any effort other than pleasant greetings routinely. The front desk staff are knowledgeable and professional. Shaimaa, concierge, absolutely felt like a sister that wanted to make sure we didn’t miss out on any of Alexandria’s best offerings. The hotel itself is exquisite; the color palette to the decor takes you to your most favorite imagined space. The bedroom suite is perfect down to the scent of the hand soap. Hayam took great care of our space paying attention to how we placed our toiletries, mimicking their placement daily, adding pampering touches, thoughtful. The laundry service is impeccable, efficient and accommodating. The night manager and female gym staff were equally accomodating-opening the gym for me at 6 am and doing everything to make sure the gym space was comfortable. A trip in January in Egypt becomes as much about the accommodations as the outdoor adventures, which leads us to what made this trip so amazing, the food and beverage staff. Four Seasons employs so many amazing people starting with Yara, Jana, Rowan, Juliana & A Khaled-they share a skillset that cannot be taught. They are professional, energetic, enthusiastic, kind and could not do more to make you want to stay at a meal all day!! Ahmed Abdel Tawab, food and beverage outlet manager was equally amazing; engaging and supportive to guests and staff alike. The breakfast cook Samaa is a gift; she is as lovely as she is amazing-the food was indescribable. Seafood Chef Adham prepared fish and seafood that you will not find anywhere else. Belal Nader, Director of Food and Beverage was very accomodating and personable. Nihat Yucel (hotel General Manager) & Tony Khoury (HotelManager)round out the team demonstrating equal investment into their care and passion for the services they provide along with their interest in their guests happiness. Thank you to all the staff at the Four Seasons at San Stafano! We will see you again in the future, IA. We strongly recommend making Four Seasons your selection for your Egyptian travel! With greatest fondness- Dr Moustafa & Charlene Shafey

I have stayed at a number of Four seasons all over the World and must say that in comparison this was a disappointing stay during my four nights. The service personnel are not fully trained to the normal four seasons standards. I am aware that Egypt is a Muslim Country ,but went to the Pool Bar where they served alcohol and ordered a Bloody Mary ,couldn't do it ,the Hotel Bars do not stock Worcester Sauce . In my suite, checked-out the Mini-Bar list which contained Alcohol,but none was in the Mini-Bar,called room service for a Bottle of White Wine....what a protracted mess that turned into. Also the Hostesses at the beach restaurant were not attentive, too busy talking to each other. One day went on tour and came back late afternoon and my suite had not been attended to by Housekeeping,who I then called and the manager came up to attend. All service seemed sloppy

During our stay in Egypt, we’ve stayed in great hotels (Marriott Mena House, St Regis Cairo, Sofitel Old Legend Cataract Aswan), and yet the Four Seasons in Alexandria stands out for its truly customer focused services. They pay attention to little details that make a big difference - water pressures and functions of shower/bathtub, comfortable and well-sized slippers and robes, understated and thoughtful services at the breakfast, etc. The sea views from the room and the balcony were stunning. Definitely highly recommended.

This is an absolutely beautiful hotel. Honestly, one of the most beautiful I have ever stayed in and I travel the world and always stay in luxurious accommodations. This was impressive, lots of grandeur. The location cannot be beat either. Central to everything and yet, right near the beach. The breakfast was incredible - the room, the sea view, the food, the service. The room we stayed in was large, well appointed and had the most comfortable bed in all the stays I have had in 18 days in Egypt. The staff was well trained, friendly and spoke good English. It was really refreshing to be in an American hotel where they paid attention to little details to make Americans comfortable: the TV was American and had American programming in English. The toilets and shower fixtures are American brands and easy to operate and familiar. The WiFi was very fast and easy to connect to.