Helnan Palestine Hotel

I CAN CALL IT WORST EXPIERIENCE EVER!!!!! It was on of my fav. Hotels , but today i experienced a weird situation one of the staff opened my room 3 am in the morning and was about to enter then he rcognized i'm wake up and there is a chair behind the door .. the chair fell on the ground and he closed the door ...... i called police and they said it was one if the night shift managers checking the vacant rooms and by mistake he thought my room is a vacant one !!!!!!!!!!! I can call worst experuence i ever .. i didn't sleep till the morning .. i disn't feel its a safe place ... Then in the morning i packed my bags and left the hotel Till me i can't imagine that a stranger was about to ente4 my room 3 am .... I CAN CALL IT WORST EXPIERNCE EVER

Helnan Royal Hotel has a certain charm, though it feels a bit outdated, with rusty bathrooms and older fixtures. Despite this, the hotel is clean and situated within the stunning Palm Gardens, perfect for long, scenic walks. The view of the Mediterranean Sea is beautiful, though not ideal for swimming—bring aqua shoes if you plan to explore. Breakfast was average, and not all food items were properly labeled, which made it difficult to navigate. Additionally, the breakfast staff could have been friendlier. Overall, it’s a comfortable choice for a short stay.

The only thing that kept me from giving the hotel a terrible rating was the front desk, housekeeping and beach team. Otherwise it was an unpleasant stay. I had a metal bar sticking out of the bathroom floor. Many staff expect tips; they won't leave after providing service unless you pay. The breakfast was very bad. The waiters serve certain guests who give them tips. It is very common for them to pass you in line to make a sandwich for a guest. The guests have no idea what respect for others means. Either they have not learned it or they think it can be bought with money. Its really sad to see a beautiful place like Montzah and the Palestine Hotel suffering like this.

I had a pleasant stay at this hotel, mainly thanks to its fantastic location, nestled between beautiful gardens and royal palaces, offering a serene environment. The lobby staff were incredibly friendly and helpful, making the check-in and overall experience smooth. While the hotel did feel a bit crowded at times due to the high number of guests in various areas, it didn’t detract too much from the overall experience. The standout feature, however, was the food—the selection was excellent, with a wide variety of dishes to suit different tastes. The rooms were decent in size, offering enough comfort for a relaxing stay. Though the hotel shows signs of age, it still maintains a good level of service and charm. Overall, a good choice for those seeking a well-located hotel with great food and friendly service.

very nice hotel with excellent service and amazing location. many thanks to Mrs Amira Fouad public relations manager she always does everything to make guests satisfied and to all staff they are attentive and helpful. The beach is fantastic with comfortable beds and an amazing view .