Cameron House on Loch Lomond

This is so far short of a five star standard they should be embarrassed. It’s the little things that make the difference - sterilised milk in the room (rather than fresh), waiting around in lounges to order drinks etc, room service that was frankly shambolic. Staff were often bordering on rude. The tavern - awful food, La Vista was OK, clubhouse was OK. This is in theory in the same bracket as Gleneagles but is so far behind.

6 of us were really looking forward to Afternoon Tea at Cameron House. £50 each for 5 star treatment, what wasn’t to like? Actually most of it is the honest answer. On arrival, the hotel concierge told us to go to the right. He told us to take a seat on a rather low futon couch. I mentioned that wasn’t possible as I it was so low, I wouldn’t be able to get up from it (knee issues). No alternative seating offered so we waited at the entrance to the lobby bar… and we waited... Staff saw us but no-one attended. One member was in the library clearing what I thought was going to be our table. After some time, we used initiative and went to the bar and ordered some drinks. The lady serving said our server would just be 2 mins as she was just finishing off our table. I noted she was still clearing a table (not setting it) which I thought was ours but sadly it was not. We were taken into the library where a mix match of seats and tables was presented. 4 tables of varying heights and 6 seats with 3 varying heights (another futon like couch). It was like sitting round a common room only in a posher overall environment. Our jackets weren’t asked for and I used mine for my friend to prop on as the ‘futon’ was not only low but impossible to sit back on. On the plus side, our server was very pleasant. Service was slow though. We booked for 2pm and 50 mins later, we had no food or drinks other than what we ordered at the bar. When the food came, the sandwiches and cakes came first all at once. Warm scones followed (would it not be better serving savoury first, then cakes and scones together? Too full to eat and my friend’s gluten free version was as hard as small hockey pucks). I would estimate the quality of what was offered as costing no more than £20 in total. Uninspiring sandwich rectangles, a huge cold vol au vent and strong liver parfait with crostini’s out of a packet. Cakes were nothing special and not that tasty. I was so disappointed as I bought the vouchers for my friends’ Christmas and it was one of their birthdays when we went. The lady behind the bar gave us a free round of drinks and an apology because of the slow service which was a nice gesture. Only after we paid the bill did we notice we were charged a £7.50 service charge for the drinks we ordered at the bar. A bit cheeky in my opinion. £368 for a couple of hours with uncomfortable seating and very disappointing food. Cromlix is cheaper and Gleneagles slightly more expensive but, both are infinitely better alternatives for a 5 star afternoon tea. Concierge at the door on way out aren’t too helpful when you’re chasing up your taxi. They advise you to queue at reception to ask them instead

The food and service at Cameron House Grill was great, but it was freezing on a Friday evening. It was so cold you had to keep your coat on while dining. Despite asking for the air con to be turned off and the heating on, we were told it will be ok in 20 minutes! I can assure you, it was not. Other diners complained as well. On complaint, a paltry 20% of the next visit was offered by email. This was after several phone calls which weren't responded to by the duty manager as promised. Really awful customer service.

We recently stayed at Cameron House for our Honeymoon and Wow, just Wow! From the moment we arrived the team here went above and beyond to make sure we had the most amazing stay and boy did they deliver. Jim the driver collected us from the train station and gave us a wonderful and very comfortable chauffeur transfer to the resort! We had booked the one bedroom Auld suit, room 21 the inchmurrin. It had amazing views over the loch and anything and everything we would want in it, champagne every night from The mini bar was fine with us! We enjoyed leisurely champagne breakfasts and we sampled all the restaurants........the food was nothing but delicious. We did many activities and can highly recommend a day at the spa, hawk walk with Grahame is not to be missed! the Celtic warrior cruise, sea plane and shooting we also fabulous and if something a little more low key is your thing we loved a walk around the Balloch castle country park (thanks Lynne and the guest experience team for the recommendations and organising throughout our stay). The whole team here are super welcoming and we felt like part of the family where ever we went. A few shout out have to go to: House keeping team Samantha & Angela who did our rooms up amazing every day and night. Breakfast team Joanne, David and Nicola for spoiling us and making sure we celebrated in style. And Sam in the evening for getting us a fabulous table to celebrate our final few evening meals at! A big shout out to All the chefs especially the Morning crew who did the best three egg omelettes each day! The concierge team are a wealth of information and are always keen to help and have a chat about your day special thanks to Douglas for his special approach recommendation to our pilot Captain Reece on our sea plane experience. Also big thanks to both Paul and Christopher again for making our stay and celebrations memorable. Finally a big thank you to guest experience team Lynne, Leah and Colin in particular who reached out everyday to make sure everything was going well and generally for the most amazing welcome and looking after us through our stay! We couldn’t have chosen a better place to start our married life journey! It really felt like a special place and home from home! We can’t wait to see you all again next year and celebrate our first anniversary with you all!

Family stayed in one of the ladies for a long weekend - lodge was very comfortable & spacious. However we made the mistake of dining in the Hotel Restaurant- the Cameron Grill - which was very disappointing. Staff poorly trained, slow & inattentive. Food mediocre & vastly overpriced. 5 star prices for a 2 star experience.