Cameron House on Loch Lomond

The Hotel and surrounding area is absolutely stunning. Fortunately I don't live too far from Loch Lomond so it's very easily accessible to me. The staff working on the restaurant and bar areas are young, friendly and very accommodating nothing is too much trouble for them. I would've been 5 stars but I suppose as expected it's very, very pricey nonetheless, it's a fabulous experience and walking through the grounds to the lodges was fabulous. Pet friendly gives it another thumbs up.

My husband and I sent two bags off laundry, 17 items and 12 items, for Laundry Service on August 14, 2024. We were departing the next day at 6am to catch a flight to Dublin. Upon returning to our room on the 15th, t no laundry had been returned to us. I called Housekeeping to be told they would check on it. Got a vague reply. Then I went to the lobby to see the Concierge who began explaining there was a problem with laundry that day and it would be back the NEXT afternoon. Remember we were leaving at 6am the NEXT day; the laundry wouldn't not get back before we left. Endless promises to get it to us in Ireland were not fulfilled. We were constantly keeping up with the "run-around" we were being told. The latest update before we left to return the US on August 22 was the day before we were leaving Ireland. Guess what? It was in Dublin for delivery. You might think that was good, but our flight departed the country before it was going to be delivered. Cameron House chose to return it to them in Scotland. We returned to the US with no laundry. Eventually, the first batch of our laundry arrived at our home about a week to 10 days after we got back. Then we received a photo asking if the items pictured were ours?! The picture was in someone's closet. Who knows where they sent our laundry. This was in early September! The reminder of our laundry arrived about September 20. To track down our laundry and get it took almost a month!!! We spend the remaining 8 days of our trip with more than half of the clothing we had brought on our trip in a laundry blackhole at Cameron House. That's just part of our experience at Cameron House. When we arrived, the front desk did not even respond to me when I approached. I had to tell them I wanted to check in. That pretty well sums up the level of service we received from the supposedly 5-star resort. In addition to the laundry debacle, there were other instances of poor levels of service. I would never recommend Cameron House. We stayed in many 4- and 5-star hotels on our trip and this was without a doubt the worst service we have ever experienced in our many world travels.

Can a hotel get too big? The original house was the hotel prior to a serious fire. It now boasts 208 rooms and lodges within the grounds. The restaurants namely the Cameron Grill and La Vista try hard however queuing for breakfast in 5* hotel is not my idea of fun. The position of the hotel right on Loch Lomond is superb; the hotel has a boat and seaplane which are great attractions. Plenty of parking and electric charging points. The hotel suites are very good; sizeable, good bathrooms, pre dinner canapés etc. Sadly the Resort Director has just left the business who was an experienced hotelier. La Vista is an Italian restaurant which is a short walk from the main hotel. The spa is a shuttle bus away whilst there is an onsite pool, kids slides etc. The porter team are very attentive. Great location, nice hotel but too big for its own good. Also, overtly dog friendly!

Beautiful location on the shores of Loch Lomond. We were welcomed at the door and our car valet parked for us. The team at Cameron House were all really friendly and welcoming, nothing was too much trouble. Great food in the several restaurants and excellent breakfast.

Just home and feeling recharged from our stay at Cameron House. We stayed in the new building, a gorgeous room with a luxury feel. We want to say a special thank you to the breakfast staff, all who had smiles on their faces and made everyone feel welcome. We had a waitress at breakfast with curly blonde hair- this lady deserves a rise! Her personality and care towards guests is just lovely. The leisure facilities were excellent as well, just a short walk from our room which was good. Thank you Cameron House for giving us a lovely weekend break, we will definitely be back.