Habitas AlUla

In the past few months i stayed in banyan tree and i decided to try Habitas this time and I must tell I had an enchanting stay at Habitas AlUla, I would like to especially mention the lady with red hair I'm so sorry, I’ve forgotten your name. The warm welcoming ceremony brought tears to my eyes. It truly touched my heart, as this was a healing trip for my husband and me. While I noticed that there weren’t enough staff in the lobby at times, It’s clear that everyone was committed to providing the best possible experience. A heartfelt thank you to Samer and Fatima for helping us to get a car. Overall, our time at Habitas AlUla was unforgettable, and I’m deeply grateful to all the staff who made it so special. Thank you for creating such a memorable and healing experience for us!

Aman style rates, holiday inn service. Facilities and food are great, but don’t be fooled this is not a luxury experience. The hotel has 100 rooms, the check in experience is reminiscent of a souk where the sellers are not interested, hotel is very big and requires an uphill 30 minutes walk side to side, availability of buggies relies on a 1 in three change of front desk remembering to send one, e-bikes required 6 follow up calls to get delivered. Restaurant is overwhelmed and understaffed, table and pass do not get cleaned, we had to witness fellow diners standing at the pass yelling at the chef for food.

I believe it was one of the best experiences I have ever had. The hotel is simply special. The room is a luxurious cabin surrounded by huge rocks and artistic installations. From check in to check out, everything is incredible. The pool is located at the top with a panoramic view of the resort. Everything is done by bicycle or electric car. There are several tours around the hotel. Incredible

From the moment I walked in and was greeted with "Welcome Home" - it never ceased to amaze me. Omar checked me in and did my welcome ceremony and I will say, he said " we only want to see you smile".... They way they go out of their way to exceed your needs is out of this world. Then I met Hassan who's expertise of the culinary space and commitment to service just blew me out of the water. I had him do the ordering for me every night and everything was so delicious. There is no doubt that the design and details of everything was well thought out, my villa, the location, the pool, the food, the entire property... but it will be the people that I am immensely grateful for - Omar, Samar from the front desk team Hassan, Oscar, Sandra and the endless list of employees at the restaurant that I didn't get their names... Bright and the guys on the golf carts Gwen, omg Gwen from the spa and Al Anoud- without exaggeration, that was the best massage I have ever received - I immediately booked another session after my first session for the next day! The yoga teacher, .. this list can go on an on Bottom line, there isn't a single interaction that did not impress me :) I am so so grateful for the time I spent there and the only thing I would change is for me to be there longer. Inshallah, I will return - please share this review with the teams I mentioned as I will never forget how much they cared about the work they do and the people they serve. XOXOX Shabana

Rooms: 4/10 The view is on to other rooms and the rocks.No sense of privacy The furniture is cheap The air con is impossible to control The hot water was lukewarm at best and the shower sprays everywhere Service 3/10 The service was very poor Had to beep at front door to get car valet parked Ordered a bicycle and it took 16 hours to turn up The guest experience service ( you need to book everything way in advance in Alula ) was nearly non existent and ran through what’s app but really unhelpful Food 8/10 Not authentic but good food and Razz the supervisor was excellent . Strange restaurant design , oversized tables and no atmosphere