Habitas AlUla

First let me say that I am glad there are not many reviews on here, as mine will stand out, and I love that for you because I had such an amazing 1-night stay and I want everyone to experience the magic of Habitas ALula. From our arrival, we received warm smiles and greetings in the reception hall, along with delicious tea and pastries, but the tone was set courtesy of Esmile, our welcoming host who performed a traditional Saudi crystal incense ceremony, cleansing our energy and making us feel at home. Adding to this we were upgraded from a Canyon Villa to a Celestial Villa which was a great birthday upgrade for my honey. Also, the staff came out to sing Happy Birthday at the Reception, so unexpected, but we loved it! So much great welcoming energy!! Our charming buggy driver, (I wish I remembered his name! ) bursting with energy, whisked us away on a property tour, snapping photos along the way! His camera skills are great. Thank you for the photos! Our Celestial Villa upgrade was stunning and I couldn't believe how lucky we got. All rooms boast hippie bohemian vibes with modern flair, But the pièce de résistance here was the dramatic view: towering sandstone cliffs, bright orange swings in plain view, bright blue skies, and honey-golden sand – otherworldly doesn't begin to describe it! Better than Ig could ever. Breakfast at the Hotels Restaurant Tama is worth the paid-inclusive. Expect a Delicious spread of jams, dips, croissants, breads, delicious fruit and yogurt platters, options for eggs however you like, avocado toast, and more. The pool view from within is stunning and of course the Blue Lady Najma... Beautiful art. >>>Joshua, our outstanding bartender friend, was amazing and made my boyfriend's birthday unforgettable with a surprise cake, drinks, and staff singing Happy Birthday – all complimentary and on our last morning when we didn't expect anything. Oh, how we fell in love with everyone and every bit of Habitas Alula. Thoughtful gestures like these leave lasting impressions. Habitas AlUla, you've stolen our hearts! Again a Special thank you to Joshua, he is not only a great bartender, he is personable and we held so many great conversations. He knows his stuff. Chat him up and enjoy the pool with amazing company and a delicious mocktail in hand. **My last recommendation is to STAY 2 or more nights here. Also, My trip was originally 2 nights here but due to other airline issues I only made it 1 night, but it was magical. We rented a car and it was well worth it to get around, and don't miss the experience of the Movie on the Rocks, The movie selection was not great lol but just being able to be out there and eat at the caravan's food truck area was so fun (they have a Suv that shuttles you over to that side). As they say, it's not goodbye, it's see you soon.

Overall experience in Habitas Alula is awesome. It is like a place that doesn't exist or known in the earth. I fully enjoy the moment when I was in Habitas Alula. All the staff in Habitas are good. Special thank to Nafees Arfaz whose go behind his duty to ride us buggy around. He offer great hospitality and tour us around the resort. He is such a nice person. Although the time spent with Nafees was less than 1 hour, but we could feel his passion and love his job. Serve every guest with his best effort. Thanks

Could not fault the staff and their attention to detail with ensuring our stay was everything we expected it to be. Food was very good. Classes were excellent and I loved the ginger tea. The backdrop and setting alone is worth visiting this special location and I love the way the hotel has been constructed to be part of the environment. Just one point to consider - please hire more staff to answer your phones. Thank you again for such a wonderful experience and see you again next time are lucky enough to be in Al Ula

While the property itself—set in a stunning location with spacious, clean villas—is truly impressive, my experience at this 5-star hotel was far from what I expected given the price and reputation. Unfortunately, the lack of attention to guest service and poor communication overshadowed what could have been a much more enjoyable stay. Don't think about it as a premium boutique hotel - it's a 100 villas resort! Imagine having only 15 sunbeds at the deck for 100 villas with 200 people in the resort and they also welcome guests from outside the hotel... Despite multiple attempts to reach the hotel via both email and WhatsApp, I received no responses to my inquiries before and during my stay. In the hospitality industry, prompt and effective communication is key, but the hotel staff completely failed in this regard, leaving me frustrated and unsure of the details of my booking. For a special occasion, I requested a birthday cake to be delivered to our villa. Not only was the delivery late—well beyond the promised time—but when it finally arrived, there was an error in the message written on the card. These small yet significant touches were completely mishandled, and it felt like no effort was made to make the celebration feel personal or special. The biggest issue, however, was the lack of coordination among the staff. It was clear that communication between departments was non-existent, and this lack of synergy resulted in several avoidable errors and delays. At a luxury property, this level of disorganization is simply not acceptable. While the villas are spacious and well-maintained, and the surrounding area is gorgeous, the service falls far short of what you'd expect from a 5-star hotel. For the price, the overall experience doesn't justify the cost, and I left feeling that the hotel could not live up to its premium branding. If you’re looking for a relaxing stay in a beautiful location, the property itself may still be worth considering, but don’t expect great customer service or attention to detail. Unfortunately, the lack of professionalism and service left me disappointed and unlikely to return.

Great place, peaceful and awesome hospitality. We were there for a day as a family. The restaurant manager Joshua was of great help and went beyond expectations to ensure our visit is memorable. We truly loved the place and will definitely visit again.