Alaia Belize, Autograph Collection

The staff was amazing!!! We went diving the dive masters Arden, Joe, and Jones were absolutely wonderful. They were genuine and actually cared about us. You can tell they truly loved what they do.... At the bar, you have a bartender Alejandro he would remember our whole group.. not just our names and drink, but where we are from. He was amazing!!! At the restaurants, we had Maria and Wallterio, and they went above and beyond for us. In our group, we had a lot of people with server allergies, and they were on top of it. Wallterio had just started, and he has a wonderful personality. He will be a great asset to the hotel. All the employees were wonderful, but those are the ones that stood out and went above and beyond..

The staff was so Amazing! The trip was to celebrate my wife's 60th Birthday in Belize with family and friends. Natalie was coordinating the celebration from the start to the end and she was always on time with her communication to me. Stacey at the front desk took care of us from the time we arrived and doing our stay. The surprise party was set to be at the roof top pool but rain changed that plan and Natalie and staff moved the party inside with no flaws. The staff was always asking if we needed anything. We travel a lot and this by far was one of the BEST EXPERIENCES we have had. I would like to also give a big thank you to Jolene, Gian, Eric and Hortencio for all there hard work too. We also had an opportunity to talk to the Chef and that was also a Great Experience because my wife is a Vegan and she had a lot of food prep questions. If you are thinking about going to Belize in San Padro Alaia Belize Autograph Collection is the place to stay!

I'll start by saying this, the best part about Alaia is it's people. There were small issues during our stay but the staff alone deserve 5 stars. Everyone we encountered at the resort was friendly, kind, and helpful. Gonzolo made the perfect first impression. Him and Eric were delightful. Benny and Jorge at Sea Salt were more than helpful. We were always happy to see Christian at the pool bar. I wish I had gotten everyone's name because they deserve all the praise. What else we loved: Beautiful resort and view Pool and swim up bar were very relaxing When a couple kids got annoying at the main pool, we went to the reef pool and had it all to ourselves Breakfasts at Sea Salt were good The pizza from the pizzeria was surprisingly delicious Booking a tour with the front desk was easy and the tour itself with the onsite company, Belize Pro Dive Center, top notch. (Alex was a great guide.) The complimentary transfer from the San Pedro airport was seamless. What could be better: The room we had was connected to another room/suite. This gives them the ability to rent out the whole unit or lock a door and break it into multiple units. The problem is we could hear everything that the people next door were saying. The guests next to us, who were there for a wedding at the resort, would play loud music in the early evening. Thankfully it was 90s R&B (who doesn't love that) and they were considerate enough to turn it off by 10pm. Others might not get so lucky. There's a beach but there isn't a beach. We knew well ahead of time that there would be work on the sea wall while we were there. We also knew from reading many reviews that Ambergris Caye isn't exactly a beach destination unless you go to Secret Beach. That said, we were under the impression there would be a little access to the ocean but that doesn't seem to be the case. I'm not sure how it will work once the sea wall is complete. While breakfast was fine and the pizza was good, lunches and dinners were just okay. I would recommend renting a golf cart and exploring the many restaurants they have in town. All in all, we really enjoyed our stay at Alaia and hope to return soon.

Erik was great. The resort was great. The food was amazing. The people were friendly. The rooms were comfortable. The water was clear. I would recommend. Transportation was tricky. Views were amazing. I Experienced the real Belize. Visited the Maya mountains.

Beautiful property and location was perfect! After three visits, I was pleased to see many familiar faces in the staff. Eric was the highlight of our visits to the lobby and was always welcoming on our returns from daily activities. He would be smiling and offer to help in any way that he could!