Alaia Belize, Autograph Collection

Spent a week at Alaia with my company in January. This was our second trip to Alaia- and it was just as spectacular as the first trip! From the minute we arrived, we were warmly greeted. Although the lobby was packed with folks checking in and out, we were offered a refreshing beverage and lovely service. Our room - #1127 - was on the side of the property, so we had a huge balcony with couch, chairs and table. We had a slight view to the ocean, which was pleasant. The entryway to the room was huge, and the kitchen/living area were spacious. Funny, the bedroom with the king bed was tiny. We had 1.5 bathrooms with fluffy towels, plenty of shampoo/conditioner in the shower. Only bummer was the water pressure was quite low. What really makes the Alaia is the people! We had excellent service at the pool/terrace bar from Blanca, Alejandro, Chris, Aaron and Josue. Everyone had a smile all day every day. We loved seeing Blanca every day! All of the food we ate was delicious - and we ate at the terrace daily. The stewed chicken quesadilla was my favorite; and my hubby loved the hot chicken. Alaia has spent a good amount of time and energy to completely re-do their beach since the last time we visited. There is a massive beach area now with corn hole boards, volleyball court and lots of space. Really nicely done! We will definitely be back to Alaia next time we're in Belize!

This property is very nice - clean and nice restaurants and pool. The people who work here is what makes this place exceptional. We are a platinum Marriott family- which means we travel a lot for work - so vacations at nice spots are our reward. We received a warm welcome- it wasn’t just getting a room key - ended up chatting about family. Super nice. We ate at Sea Salt, The Deck, the rooftop bar for sushi and of course the pool - enjoyed all our meals - huge portions. We did not do all inclusive or the breakfast buffet. There was one lady who I believe was the manager during breakfast and she was so friendly - I enjoyed the granola bowl at breakfast and she stopped by to tell me the yogurt was made locally. We had dinner on the beach - so fun. Had a cabana 2 days but on the days we didn’t, the staff at the pool made sure we had umbrellas set up. From our balcony, as I watched the sun come up, I could also see the staff washing sun chairs and setting up the outside area for guests. Before and during our stay, I exchanged emails with reservations and they responded very quickly - helping me change my flights on Tropic Air. We used the fitness center and took a yoga class. The yoga class I took was great! On 2.10.25 - can’t recall her name, but the class was great. Enjoyed cocktails at the beach bar. A few times during the week we were approached by staff with free appetizers asking us how our stay was going and if they could improve in any way. The exceptional customer service at this resort made our stay relaxing and enjoyable!

First I have to give a shout out – and an enthusiastic 5 stars - to the absolutely amazing staff! Everyone – from security guards (Elton!), the concierges (Gian and Miguel!), Reception Manager (the awesome Trisha), numerous wait staff and the restaurant manager (thank-you Bruno!) were friendly, knowledgeable and very helpful. We had an Oceanview studio – and the view is incredible. Rooms are well maintained and have plenty of storage and air conditioning is very efficient. We did find it odd that our balcony opened up directly into the hallway – so people coming up the stairs would essentially enter onto our balcony. Given the location we could have used more space in the room for hanging bathing suits, etc. However, by far our biggest shock was that, other than a very narrow spot, there is no real ocean access at the hotel nor in most places around the island due to a new seawall that has been installed to help manage the invasive seagrass. We had expected to come and do some ocean swimming or snorkeling off the beach, but that is not a real possibility. Most any snorkeling needs to be done by boat and swimming is mostly in one of the pools. We spoke with several other guests who were similarly surprised. Overall it is a stunning resort with incredible staff. However, if you are expecting a place to swim or snorkel from the beach, I would recommend looking elsewhere.

Extremely friendly staff with a great selection of food/restaurants…Maria, Jorge and Henry are all very attentive and will ensure a great dining experience. Josue and Henry at the pool bar make great drinks and are quick to remember your favorite cocktail. Customer service was excellent. From checking in with Joleen and Stacey or having Trish in guest services greet you by name whenever we crossed paths. Johane at the piano bar knows some great mixology cocktail and was great to talk to when we visited for after dinner drinks Blanca and Stacey were also really helpful at the front desk answering questions and sadly also checking us out. It’s always tough to leave a beautiful resort. The grounds are all well cared for and feel very safe. Room service is quick and friendly with a lot of choices. Housekeeping makes sure your room is always serviced…I wish we ran into them to let them know what a great job they were doing…I live a good turndown service! The pool is definitely a draw since there’s not much “beach” to swim at or relax on. Lastly, if you are swimming upstairs on the roof, dining or at the bar; Alisha is amazing up there!

Special shout out to Eric. He treated my family as one of his own, and all of the workers here were truly amazing. I visited San Pedro Belize for 4 days and stayed at the Alaia. I have a large family with 4 children from ages 2 to 12. We had a two story 3 bedroom suite with a beautiful ocean front view of white sand beaches and palm trees. The online pictures do not do this property justice. It was far more beautiful in person. They had a playground and a pool perfect for the kids. The weather was amazing in February. I highly recommend this property for your stay.