Omni Amelia Island Plantation Resort

Staff was very friendly and accommodating. Aron at the front desk went above and beyond to help me with an issue when American Airlines dropped the ball on getting me to the Island on time. The hotel was nice, but in some areas could use an upgrade. Would definitely stay again.

Overall experience was very nice. The heated pool was perfect for my 5 year old. Pool side service was quick. The BBQ at Falcons Nest was good. Everything was great with the exception of forgetting my bathing suit, but the resort had a nice selection of pool necessities.

I had an amazing time at Omni Amelia. The resort is beautiful and well maintained. The staff was very attentive, the resort was clean. Food was great. I played a lot of golf during my stay. Both courses I played were very nice. When it cam time to check out, Summer & Broone at the front desk gave me a parting gift I could take home to my family. I was hoping to get something at the gift shop but it was closed. That was very kind of them. Looking forward to going back.

Looks like a luxury hotel with large pool and beach access directly off of lobby. Very large hotel and grounds. But the room was disappointing. I requested beach view and got it but the room was 300 feet (100 paces) from the elevator. My wife is handicapped. The room HVAC did not work properly and the room was very cold. I tried to call front desk but the phone did not work. Ice machine was next to elevator so another 100 paces to go back to get some then 100 paces to get back to room. The bell man did not volunteer to get me ice upon delivering bags. No light by desk so i had to move lights arund. First restaurant I tried (Veranda) was OK but not 4 star. The cost was extremely high. the hotel is 20 miles from Ferdinand Beach which is the main tourist area.

The most courteous and helpful staff, across all areas of operations, I have ever encountered in my travels. The week started out on business and finished with three days of personal time and aside from the overwhelming appeal of Amelia Island, the staff will bring us back. If they teach this behavior during onboarding, they should make that course to every other hotel I have experienced in my life.