The Ritz-Carlton, Amelia Island

I recently stayed at this hotel for a work conference and overall had a pleasant experience. The property itself is beautiful—the grounds are well-kept, relaxing, and give the place a charming atmosphere. The service was definitely a highlight; staff were consistently friendly, attentive, and eager to help... a special Shout-out to Michelle and Heather at the lobby bar for going above and beyond to provide good- friendly service. Where the hotel fell a bit short was the food. While it wasn’t bad, it didn’t quite match the quality of the rest of the experience and certainly didn’t feel five-star. The options were somewhat limited and the flavors didn’t stand out. In summary, it’s a lovely place with excellent service and gorgeous surroundings, but the dining could use improvement to truly reach a five-star standard.

Despite a few surprising lapses in service that were quickly and expertly corrected, we had a wonderful get away at the Ritz. The hotel location is simply beautiful in the dunes on a pristine beach, there are many cozy alcoves to sit in outside and inside, the restaurants are lovely and food was always deliciously prepared and service great. The staff really made our stay so special, we were spoiled for our anniversary everywhere we went in the hotel! Some standouts were Lisa the concierge, Lisa the greeter at the front desk, Gina and Kevin at the sushi bar and Rush at Cocchina. A special thanks to the gentleman manager at the spa who really went out of his way. I would def rent a car as its out of the way, Courtesy cars are available for a night only. Salt was an experience and very elegant.

This is an amazing property. Easy to get to from the Jacksonville airport, on the beach with amazing facilities. They have one of the largest and most beautiful spas I have seen at a resort (truly breathtaking), the gym is large and has great equipment, the Yoga class was wonderful and to a person the staff is friendly and they go out of their way to make sure your stay is so memorable. So many restaurants to choose from (and Chef Garrett Gooch does a super job), The pool is big, there are many beautiful shops on property and the rooms are beautiful. The General Manager, Greg Cook, introduced himself to us and was genuinely nice and ready to make everything perfect for us and Alex Corbett, a Sales Executive, was so on top of things and committed to making this a special weekend and it was. You will not go wrong at this property as it has everything for everybody. We cannot wait until we return.

This is a premium resort YET Ritz needs to invest to keep its reputation. It has it ALL is the positive. The negative is service standards really lacking; long wait times - check in, restaurants, bars. Room finishes and public areas worn-stains, paint, etc. High floor ocean front provide beautiful views. Beach set up nice!

The hotel is very pretty! Our meal at Salt delicious and the staff was very impressive! The Spa was a highlight! I had a deep tissue massage with Destiny and she was AMAZING! Highly recommend her!