The Ritz-Carlton, Amelia Island

Disappointing at best. Not our first stay there, but the hotel is currently poorly run….we paid $1200 for a basic room overlooking the roofs of maintenance buildings because our requested room hadn’t been cleaned up. Food in two restaurants was mediocre, and we wouldn’t recommend the food. Best part of room was the shower! Compliments to the hotel staff…they were the highlight of the stay. Shame on you, RC

We've been to plenty of Ritz-Carlton all over the country and the World. But this is our third stay in three years on Amelia Island and the improvements and the updates are truly spectacular!!! We love this place. First with the Presidential Upgrade to the Amelia Suite, club level, the great helpful staff, to the awesome world class dining at Salt, see review, and the beautiful, pristine beach with the Atlantic Ocean view.🌊Beautiful lobby and surrounding rooms. Our room, 880, was of course roomy, clean, comfy, nice firm king size bed, 🛌and a perfect straight out view of the beach🏖️and ocean🌊. Nice private large porch where you can achieve that full body tan during the morning hour sun. Then the sun moves over to the other side of the hotel, the shadows move in and there is only about a 5 hour of sun on the porch.☀️ The lounge was awesome for that three small, fresh, multiple selections for breakfast, lunch and happy hour, 🍽️it sure satisfied the hunger pains. All the fine drinks from water, 💦coffee, ☕️tea, sodas 🥤to wine, 🍷Spirits🍹 and beer🍺. We also satisfied our sweet tooth with light dessert🍰🧁🥧 and their signature house made cookies🍪!!! Couple of shout outs to the staff, Sergio who took care if my truck,🚙and our luggage, 🧳all of were the front desk staff, Maria from housekeeping, Sean at the beach and Lounge, Marvin at the Lounge and especially to Colton at the lounge who gave an impressive presentation and history of the Absinthe Distillery with a demonstration an old ancient cocktail mix.🍸 Overall a very pleasant and relaxing stay. We highly recommend this fine hotel for a little romatic getaway and a lot of R and R!!! We will be back!!!👍🏻👍🏻👍🏻

This is my first time visiting the Amelia Island, Ritz Carlton Spa. The facilities were immaculate and my massage therapist Carley was phenomenal!! You can enjoy the facilities, including private outdoor pool and sauna etc. I would definitely recommend you spend several hours.

Went with family to celebrate the holidays. Stay was excellent and food was even better.Amazing views of the beach.They had morning walks but no one showed up beacuse they thought it was going to rain. Their surrounding areas was very pretty and customer service was excellent.

We just returned from our first ever trip to Amelia Island and had a wonderful stay at the Ritz. It was a points redemption (330k points for 5 nights), and I am Titanium. Apologies for the long review, but I wanted to share as much info as I could. Overall, our stay was incredible, and I would highly recommend the property and the island itself. Let’s start with the positives: + JENNIFER is by far the best concierge I have ever come across in all of my years of traveling. She truly understands customer service and how far a kind gesture can go in getting repeat business. She should be running the place, and I hope she gets all the recognition she deserves. From coordinating a surprise Sweet 16 party for my daughter to putting together gifts for my graduating senior to booking golf tee times to making dinner recommendations, she went well above and beyond anything that was expected. + THE BEACH was great. Soft sand. Wooden slats to walk on. Plenty of beach chairs and umbrellas. They also didn’t mind us bringing our own drinks down. We splurged on a bed/canopy, and it was amazing. + COAST was awesome for breakfast buffet. Easily the best breakfast buffet I have experienced within the United States. + SALT had a great bar and bartender. Didn’t eat there because we had 2 teenagers with us. + COFFEE SHOP was wonderful for a morning pick-me-up or snack on the go. They even comped our entire order on my daughter’s birthday! + ELEVATORS were incredibly fast and almost always ready and waiting for us. + COQUINA nachos were a big it with the kids. The adults liked the street tacos other than the tortillas which weren’t even warmed up (the judges on Chopped would have been disappointed) + GOLF on property at the Golf Club of Amelia Island as well as at the Amelia River Club (public) and Little Sandy (10-hole course at the Omni) was great. + OVERALL SERVICE from just about everyone was great. The valets and front desk staff in particular were great. In terms of front desk, Kara was awesome and waiting for us when we arrived, and a lovely woman whose name began with an “S” (forgot her name) upgraded us to an ocean view room. + BALCONY was big and had the most amazing sunrise views. + CRAIGCAT TOUR (booked through hotel) was something fun and different. Learned a lot about the area, saw some dolphins and a gator, and collected some great shells. + BOATHOUSE RESTAURANT (in town) was a great meal with live music. + The hotel was incredibly CLEAN. + SHOWER PRESSURE was great. Here’s some minor constructive feedback: - INCONSISTENCY. I inquired about the replacement amenity (for Wi-Fi) prior to my arrival and was told it would be a $20 daily credit. When I checked in, the associate was unaware of the policy which I showed her on my phone. I was then told the next say that the Ritz is not a “participating hotel.” At breakfast, I was comped one day because of my status, but the other days we were told it was up to the discretion of the server. When we asked the server about it, she told us that they don’t offer free breakfast, but they did give points. Not a big deal in the grand scheme of things, but they do need to get their stories straight. - The first two concierges (Michele & Susie) I engaged with prior to arrival told me they had made reservations or said they would, but never did. I reached out to the GM and let him know what happened and how great Jennifer was. He came across as dismissive, but oh well. - The menu at the beach is very limited. - $50 daily resort fee + $40 daily parking fee is quite a bit. - Shower kept clogging (happens at beach resorts) and phone kept losing charge even after being replaced (again, not a huge deal). Overall, it was a great stay. We will be back!