The Ritz-Carlton, Amelia Island

We had an exceptional stay at the Ritz Carlton Amelia Island and throughly enjoyed the first class service offered by Celeste and Chase in the Club as well as the Club Beach and greatly appreciated Jack with all of his assistance with our check in and checkout. This is a beautiful property and an amazing place to celebrate our 39th Wedding Anniversary.

We had a wonderful stay overall at the Ritz Amelia Island and really enjoyed our holiday. The hotel is in a fantastic location with a beautiful, long stretch of clean beach, breathtaking sunrises, and plenty of wildlife to see including turtles and birds. Our room was comfortable and well maintained, and the restaurants were excellent with delicious food and attentive service. The spa was a highlight of our stay and is definitely worth visiting. That said, there are a few areas where the hotel could improve. Many of the concierge and front desk staff appeared to be new, so they weren't always able to answer questions or provide helpful recommendations. Check-in was also quite slow due to long lines. If the hotel knows a large number of guests are arriving, having more staff available at reception would make the process much smoother. One issue that was disappointing was room management. We were told by staff that the hotel frequently overbooks rooms, so guests who have reserved a specific room type or location may not always receive what they booked. That's something to keep in mind if having a particular room is important to you. We didn't get the room we booked which made it cramped for our family in the one we were given, however the assistant manager went out of her way to make sure we were taken care to make up for the room issue. Overall, we had a great vacation thanks to the beautiful setting, excellent dining, and outstanding spa.

I had sent two emails to Greg Cook (the GM) and Nanette Rapuzzi. Sadly there was no reply from either about the praises for certain staffers who have better customer service skills than the management team. That being said, here is the message that was sent in hopes that it reaches those mentioned. I did knock off one 'bubble.' The Ritz-Carlton leadership should know better and acknowledge the time a guest spends to share praises. Hi Greg, I hope you’re doing well. I wanted to take a moment to share some praise for several team members who made our recent stay at The Ritz-Carlton, Amelia Island, so memorable. My wife and I have visited every year since 2021 for the XXXXXXXX (redacted). She works for XXXXXXXX (redacted), and since I work remotely, I’m fortunate to tag along on her trips. This year, we stayed from May 17 through May 21, and once again, your team made the experience special. I especially want to recognize Shannon Chamberlin, Front Office Coordinator. From check-in to check-out, Shannon was wonderful — even when I forgot what room number right after checking in and rushing back downstairs for a quick meeting. (she can tell you the story 😊 ). She also brought me a little birthday celebration and included a handwritten note, which was such a thoughtful touch. I understand she has not been with the property long, but she is already a shining star. She has a bright future in hospitality. Keep it up, Shannon! I also want to recognize Chase at the front desk for being very customer-friendly and welcoming. At the Beach Bar, Rush provided wonderful service and was super friendly and engaging throughout our visit. At the pool bar, Bradley delivered great customer service — and of course, we could never forget that mustache. Jordan, our pool server, also deserves recognition. I can’t say enough about his customer service. At Tidewater Grill, James Burgess continues to stand out as one of the most caring team members at the resort. Thank you for giving him his opportunity. It means a lot personally. I’d also like to recognize Avery Lott for being friendly and attentive and Aleigha Flores for providing spot-on service. Please pass along my appreciation to each of them. The people at your property are a big part of why we look forward to returning every year.

As a former Ritz-Carlton employee (2000–2013), I have a deep appreciation for the standards, values, and commitment to excellence that define The Ritz-Carlton brand. Having spent many years as part of the Ritz-Carlton family, I understand the dedication required to create experiences that feel effortless, personal, and memorable. Our recent stay at The Ritz-Carlton, Amelia Island was exactly that — a beautifully orchestrated experience from beginning to end. Most importantly, it was made possible through the thoughtfulness of my former colleague from The Ritz-Carlton, New Orleans, Scott Berglund, who is now the Director of Meetings and Special Events at The Ritz-Carlton, Amelia Island, a role he has proudly held since 2009. Scott and I share a history with the Ritz-Carlton family, and it was incredibly special to see his continued commitment to the brand’s legacy of excellence. His care in arranging our experience was evident in every detail and reminded us why the Ladies and Gentlemen of Ritz-Carlton are truly what make the brand exceptional. From the moment we arrived, we were enveloped in an experience that was beautifully maintained, thoughtfully curated, and unmistakably Ritz-Carlton. The perfectly manicured grounds, pristine facilities, exceptional food and beverage experiences, and genuine warmth of the Ladies and Gentlemen created exactly what my husband and I needed — a relaxing and restorative escape less than an hour from our home in Jacksonville. I believe Horst Schulze and Simon Cooper would be incredibly proud of the Ladies and Gentlemen at The Ritz-Carlton, Amelia Island. The culture of service excellence, attention to detail, and anticipation of guest needs that they helped establish is clearly alive and thriving at this resort. We would especially like to recognize the following Ladies and Gentlemen who made our stay so memorable: • Megan Draley — Voyager: Thank you for creating such a welcoming and memorable dining experience. • David — Coast: Your professionalism, attention to detail, and genuine hospitality made a lasting impression. • Avery — Tidewater: Thank you for your warmth and for making every interaction feel personal. • Michelle and Carson — Lobby Bar: You created the perfect atmosphere and made us feel truly welcomed. • Paige — Pool: Your thoughtful service helped make our pool experience effortless and relaxing. Each of you demonstrated the pride, professionalism, and authentic care that define the Ritz-Carlton experience. Bravo to Scott, the entire leadership team, and all of the Ladies and Gentlemen at The Ritz-Carlton, Amelia Island. From the immaculate surroundings to the unforgettable culinary experiences, you have preserved and elevated the standard of excellence that makes this brand so special. As someone who had the privilege of working for Ritz-Carlton, it was incredibly rewarding to return as a guest and experience the magic from the other side. We are fortunate to have such an extraordinary resort experience right here in our own backyard. Thank you for reminding us why Ritz-Carlton remains the gold standard in hospitality. We look forward to returning again soon.

We absolutely love everything about The Ritz-Carlton, Amelia Island. Every time we stay here, we’re reminded why this property continues to be one of our favorite luxury hotels. The atmosphere is elegant and relaxing, the grounds are beautiful, and the overall level of service is what you would expect from a Ritz-Carlton. We want to recognize one of their newer employees, Lorena, who truly made our stay memorable. She was absolutely amazing. One of the things we appreciated most was that she spoke excellent English, which allowed us to communicate all of our needs without any difficulty. Unfortunately, we had several interactions with other housekeeping staff members who either spoke only Spanish or very little English, making it extremely difficult to explain simple requests or ask for assistance. At a luxury hotel like The Ritz-Carlton, clear communication with guests should be a priority. Lorena completely changed that experience for us. She was kind, professional, attentive, and genuinely cared about making sure our family was comfortable. She was especially wonderful with our baby girl and went above and beyond to make our room perfect. After a previous misunderstanding caused by the language barrier with another housekeeper, Lorena personally made sure everything was taken care of. She even delivered the items we needed herself. That level of care and personal attention is exactly what defines true Ritz-Carlton hospitality. Thank you to the entire Ritz-Carlton, Amelia Island team for another wonderful vacation, and a very special thank you to Lorena for turning what started as a frustrating situation into an exceptional experience. We can’t wait to return, and we hope to see her again on our next visit.