The Ritz-Carlton, Amelia Island

We have been coming here for years for our anniversary and before we came this year, I thought this would be the last time because I thought we needed a change. But I was wrong! This Ritz Carlton always has the best service and the best accomodations. I had one of the best massages that I've ever had and my facial was amazing! The spa has had a beautiful renovation and they exceeded my expectations. Our hotel room was so nice and the staff made everything special. Thank you Ritz Carlton Amelia. You did it again! We'll be back!

When did the Ritz Carlton become the Marriott? This is the second Ritz I've dealt with in the past two months where the service level has gone straight down the toilet. If you call you either get a buffoon or an answering machine OR a Buffoon sends you to an answering machine. The Ritz does not want to help you and could not at this point even if they did want to help. It's 35 degrees in NE Fla and they want $900 per night for this crap service. NO THANKS. I can very easily get horrible service for a tenth of the price at the Holiday Inn express. Hello Ritz corporate wherever you are???? What happened????? P.S. I apologize to the Marriott for lumping them in with the Ritz. Same corporate overlord but you get what you pay for...

Our stay at The Ritz-Carlton, Amelia Island for our anniversary was absolutely perfect. The staff went above and beyond at every turn, and their incredible customer service truly stood out. When I lost my diamond bracelet, the entire staff and security team immediately sprang into action and found it, turning what could have been a stressful situation into a moment of relief and gratitude. They truly cared and helped us kindly. The dining experiences were phenomenal. Our New Year’s Eve dinner at Salt was exquisite—every dish was a masterpiece. We also loved the sushi in the lobby so much that we had it multiple times during our stay. The live music throughout the hotel added a special touch, creating a really nice vibe. The thoughtful details made the trip unforgettable. We were welcomed with a fruit plate and champagne in our room, and the staff consistently acknowledged our anniversary in such a kind and genuine way. From the luxurious accommodations to the exceptional service, everything about this resort exceeded our expectations. The Ritz-Carlton, Amelia Island, made our celebration unforgettable, and we can’t wait to return. Five stars all the way!

New Year's Eve Dinner at the newly refreshed Salt was fabulous! Chef Okan's special five course dinner was a truly wonderful way to begin the New Year. The staff was attentive and friendly and the electric guitar added the to the holiday atmosphere. The new decor and colors are nicely muted-the new chairs are very comfortable. However, the room seemed noisier than before and we missed the white table clothes that gave that Michelin Star look to the dining room.

Ritz in name only and not remotely as kid friendly as advertised. The room and facilities are in need of an update. Cracks in the room ceilings, walls, wear are very noticeable. Cleanliness of room is average at best, particularly the bathroom. The biggest disappointment though was the service (or lack thereof). The primary reason we chose this resort was the many advertised kids activities, kids club, and kids facilities. These highly touted activities include nature walks, shark tooth hunts, scavenger hunts, camping in the room, etc. None of the activities took place. During a holiday week almost every kid's activity was cancelled without explanation. The one activity that took place was drawing with crayons in a windowless conference room while the TV blared in the background. The service was inconsistent. The front desk, concierge, telephone operator frequently contradicted each other in providing information, and were less than helpful in making reservations. One got the sense that the staff did not have much awareness on what was happening on the property nor the engagement level to find out or solve issues. Two of the five restaurants were closed. Housekeeping was woefully inconsistent and occurred very late. Service at the open restaurants was quite good. They offer the use of a house car. The staff was friendly if not competent. If this were a 3 star resort with 3 star pricing, the rating in this review would be different. However, it is (allegedly) a 5 star resort and certainly has 5 star pricing. There are better places to spend ones money and stay.