The Westin Anaheim Resort

My stay has been great! Wonderful customer service throughout the property! Staff is extremely helpful and location is great!

I do not understand the glowing reviews here. My stay was shockingly bad. The good is the rooms especially the upgraded studio size are nicely sized, modern, and comfortable. But they are quite noisy, both street and hallway noise. The service was poor overall. A few employees were hospitable, but whether it was not fulfilling simple requests like bringing water, or making up the pullout bed, or worst of all disregarding the do not disturb sign while trying to nap. The valets didn’t offer waters despite having a fridge full of them. Oh and management was unavailable to discuss despite repeated attempts. The food was mixed. Room service was ok and the service there was a highlight. But the breakfast buffet was really bad and the eggs made one of us sick. As Marriott elites we were excited about a good non Disney option but the service and hospitality was so much worse than the Disney hotels and that’s not a particularly high bar. Also all the reviews saying it’s a 10 minute walk to Disneyland?! It’s 20-25 minutes to the gates at a very brisk pace. Fine if you’re doing one round trip a day but if you want to go back to the hotel to rest and return to the park the distance really adds up.

Our visit to the Anaheim Westin was up there among the top 5 hotel experiences in my life. It is a beautiful, new hotel with spacious rooms - incredible bathroom. Used suite night awards to upgrade to an amazing suite with a view of CA Adventure. We were surprised and delighted with thoughtful welcome amenities from Sales Manager, Ashley Lee. Courteous and personable room service server Edgar is the BEST! This hotel strikes the right balance between proximity to Disneyland without the crowded and frenetic family atmosphere that you find at the Disneyland Resort hotels. Bravo Westin Anaheim for exceeding our expectations in so many ways!

Fantastic stay. Check in was seamless, the room is spacious and really well appointed. The club lounge breakfast is plenty as are the evening evening appys. We choose the Marriott brand every time and never regret our decision. It’s a 10mins walk to Disney, plenty of food options available within walking distance.

We have stayed at this hotel many times. We look forward to seeing William in the concierge lounge, although we missed him on this visit. He is a wonderful mainstay and the epitome of amazing service. We have grown accustomed to the amazing service provided by all staff. For this most recent stay, we wanted to share a special thank you for Cyrus at the reception desk. Unfortunately, we were in town to take care of a very ill family member and had to continually adjust our reservation to extend day by day. Cyrus was so very understanding and accommodating, and we can’t thank him enough for everything he did for us. The very caring and personable service that we experience at the Westin keeps us coming back to this location, time and time again.