The Westin Anaheim Resort

We just celebrated our 25th wedding anniversary and decided to stay at the Westin Anaheim Resort. This was an exceptional experience and it all started even before the day we checked in. We called ahead and were fortunate enough to speak with Nilanka who is their Front Office Supervisor. We had some questions regarding our reservation that we booked online and Nilanka was extremely professional, knowledgeable, resourceful and personable. During our stay, the room was amazing - modern, immaculate, and very comfortable. We also experienced the club lounge and the Tangerine Room for breakfast, both of which were amazing. The club lounge also offers a nice view of the Disneyland fireworks and they serve champaign there to cap off the experience. We also could not rave enough about the Westin staff at Anaheim. From Nilanka (whom we eventually got to meet during our stay), to the restaurant staff, to their concierge team, they all made us feel extra special on our 25th wedding anniversary. What outstanding customer service!!! We would have rated beyond 5 stars if that was an option.

We had an amazing time at the Westin. The hotel itself was very clean with friendly customer service. We also did the laundry service and it was very convenient. We spent some time in the hot tub and the pool area was very nice. The proximity to Disneyland was a bit far, walkable but we ended up using Uber for a quicker trip. Would definitely stay here again!

The Westin Anaheim Disneyland Resort is a fantastic mix of luxury and convenience, perfect for a Disneyland getaway or just some downtime. From the moment I walked in, the service stood out—especially Cyrus at the front desk. He was beyond welcoming, with a genuine friendliness that instantly put me at ease. Not only was he professional, but he also took the time to chat and make sure every detail of my stay was just right. Whether it was confirming my Marriott Bonvoy Platinum benefits or ensuring my Amex Fine Hotels & Resorts perks were applied seamlessly, Cyrus made me feel like a VIP. His attentiveness and personable approach truly set the tone for my entire stay. Add that to the spacious, stylish rooms, with epic views of California adventure in Disneyland, this hotel is a fantastic option. I can’t recommend it enough—Cyrus and the team make it an experience to remember!

My stay has been great! Wonderful customer service throughout the property! Staff is extremely helpful and location is great!

I do not understand the glowing reviews here. My stay was shockingly bad. The good is the rooms especially the upgraded studio size are nicely sized, modern, and comfortable. But they are quite noisy, both street and hallway noise. The service was poor overall. A few employees were hospitable, but whether it was not fulfilling simple requests like bringing water, or making up the pullout bed, or worst of all disregarding the do not disturb sign while trying to nap. The valets didn’t offer waters despite having a fridge full of them. Oh and management was unavailable to discuss despite repeated attempts. The food was mixed. Room service was ok and the service there was a highlight. But the breakfast buffet was really bad and the eggs made one of us sick. As Marriott elites we were excited about a good non Disney option but the service and hospitality was so much worse than the Disney hotels and that’s not a particularly high bar. Also all the reviews saying it’s a 10 minute walk to Disneyland?! It’s 20-25 minutes to the gates at a very brisk pace. Fine if you’re doing one round trip a day but if you want to go back to the hotel to rest and return to the park the distance really adds up.