Alyeska Resort

Huge hotel right at the ski lifts. Great Christmas decoration. Wonderful welcome from staff (shout out to Royalty who was lovely). Room was fine, great bed and pillow. Hotel has lots of 'places' - coffee shops, bars, restaurants. bit too big for my liking but can see how some would appreciate it (especially as Girdwood is so small). Tried to enjoy the pool but was overwhelmed by the number of kids and parents throwing footballs the full length of the pool and narrowly being missed several times. This should NOT BE ALLOWED. VERY expensive hotel for what it is. Ski lift rates - eye-watering!

I can confidently say that visiting this ski resort was a colossal waste of time and money. The mountain itself is subpar at best, with poorly maintained runs and lackluster facilities. However, the worst part by far is the management. They are completely unwilling to help and clearly have no interest in customer satisfaction. Ever since the new ownership took over, the resort has gone downhill—fast. It’s painfully obvious that they’ve let standards slip in every way possible. What’s worse is that this is supposed to be one of the “better” ski resorts in Alaska, but frankly, I wouldn’t recommend it to anyone. If you’re coming here from out of state, save your money and go elsewhere. There are far better places to ski with much better management and customer service. Even the much-touted ski bridge is an absolute waste of time and adds no value to the experience. Super lame, super disappointing, and not worth it. I will not be returning, and I advise others to steer clear as well. Alaska deserves better than this.

Had a lovely stay last week at the resort. As with everywhere you go... there were fantastic employees that went above and beyond and others that did the absolute bare minimum. I had my first ever massage at the spa. It was AMAZING! (I believe I had Alex, blonde hair, bangs) She did a phenomenal job making me comfortable. Wish we could have taken pictures with the hydrotherapy access, but understand the privacy aspect of it. The "pathway" from the resort to the Spa was NOT what we were expecting! Definately wear shoes! We went in slippers and it was very icy and DARK for our return trip the hotel.

I had a great experience when I called to make reservations for my entire family over the Christmas holiday. Jessica was so helpful and friendly that it made the process a very pleasant experience. Hearing that we have a adult son with mobility issues she worked extra hard to make sure he would have access to an accessible bathroom during our stay. Thank you again Jessica for the excellent customer service!

Went to the tram office- the person was rude and not helpful and left after saying she had no list and that I had to call my travel agent back to get my vouchers. The next person was much nicer. After the ride up the mountain, the views were fine but not worth the money or aggravation.