Crowne Plaza Anchorage-Midtown, an IHG Hotel

I left a small bag behind when we left for the airport at 3:30 am. and notified them within 2 hours of leaving. The front desk told me they don’t personally handle looking for it or returning it and I needed to notify a website lostmystuff. I did that the next day and heard nothing. A month later and nobody found it. I have gotten no result and only the run around trying to get some kind of real result. I am 100% sure it was there and feel it was very rude for them not to look for it or leave a note for the cleaning crew. Will never stay at an ihg hotel again.

Expected more from Crowne Plaza as their UK hotels are much better. The room was nice enough. However the corridors and pool area needs a facelift. The Jacuzzi is useless compared to others I have used and the gym is a joke with barely anything in it. I found the staff ok. However we asked for a blanket as the room was cold and they brought up a mattress topper instead. If money is no object this hotel is ok. However it's worth looking at Air BNB in Anchorage instead as this and the other hotels are so expensive and Crowne Plaza is not worth what they are charging (we were there in September).

Decent hotel though noting exceptional. The cost was acceptable based the overall quality and the price of others in the area. Traffic noise in the room facing Airport Rd was loud. Interior is dated. Reception staff was very nice and helpful.

This hotel is located a few miles from the airport and there is a free airport shuttle. It isn’t near anything as far as I can tell, and is located on a busy and very loud road. The rooms are spacious, I admit. But the furnishings and the property as a whole are badly outdated. And nothing has been maintained. The desk chair cushion and the seats on the hotel shuttle were worn and even split. The bathroom water pressure was weak. This hotel is used for conferences but the amenities are poor. The fitness center has treadmills and that’s it - no weights, benches or other equipment. The pool is typical for a hotel but looked rather grimy. The breakfast buffet was not the worst I’ve had but had limited selection and quality was hit-or-miss.

Policies were not clearly laid out, so we got charged an extra fee at check in for not showing up on time. Front staff answering the phone is rude. Room service barely got done and there was a visible stain on the sheets of my bed. Overall the experience was negative, and I won't go back if I don't have to.