Hotel Captain Cook

BEWARE of getting insulted. The Captain Cook Hotel, delivers a disappointing experience that significantly falls short of expectations. The decor is tastefully done, but several aspects of the hotel’s logistics and service lead to considerable discomfort. The entrance is narrowly set up, creating difficulties for Uber drop-offs and pickups. Tower 3’s remoteness from the main desk adds to the inconvenience, and although the rooms are spacious, the much-anticipated Mountain View is nearly impossible to see without significant effort. The room conditions are particularly disconcerting with noticeable stains on the furniture and a bathtub that fails to drain properly, compounding frustration with basic amenities. The Pantry Cafe, despite the efforts of its staff, serves food that not only fails to satisfy but also caused a stomach upset, raising serious concerns about its quality and freshness. The experience is further soured by Manager Ross’s conduct, which was nothing short of insulting. During a simple request for a late checkout, necessitated by a delayed flight due to snow storm back in Boston, his abrupt and rude dismissal was shocking. His tone was rude and usage of words "I WANT the room" for such a reasonable request, coupled with his argumentative demeanor in public, profoundly impacted the stay, making it feel unwelcoming and hostile. I felt insulted on the phone to start with and then when i was checking out, i felt threatened and discriminated against. This treatment, especially when linked to the supposed benefits of the I Prefer rewards program, highlights a severe lack of customer appreciation and empathy. The hotel’s athletic club, though equipped with amenities like a Peloton bike, sauna, and pool, is too overcrowded, rendering it more stressful than relaxing—far from what one would desire on a vacation. This experience left me feeling undervalued, disrespected, and discriminated against—a stark contrast to the expectations set by a reputed hotel. The lack of managerial empathy and the publicly argumentative response from Ross not only damaged the immediate experience but also my perception of the hotel’s commitment to guest satisfaction. This incident could have escalated to a serious complaint or legal challenge, had it been documented live. As a guest, I felt threatened and unsafe, which is unacceptable in any hospitality setting. This entire ordeal is a cautionary tale for potential guests and a significant blot on the hotel’s reputation.

This hotel has some history but seems to have been trading off it ever since. Prices are high and not worth it. Its a huge hotel, feels very empty and hollow. Rooms are very old school, needs renovation. Took forever to get hot water in the shower. Staff are not pleasant or welcoming. Can't think of a nice thing to say about it. I think there are plenty other places to stay in Anchorage for better value (and who knows, maybe a smiling, warm, welcoming staff member?)

A really good hotel. Comfortable, clean and very well appointed rooms. Ask for a corner room on a higher floor for some very scenic views. Very well located, close to everything and excellent dining and shopping within the hotel and in walking distance.

Friendly staff, comfy rooms, great onsite restaurants and within walking distance to stores, attractions and restaurants. What’s not to like? Good value for money. The only thing that can make it better is if the bathroom inside the room was bigger and updated. Will definitely stay here if I come back to Anchorage.

In response to the Captain Crook review I have some helpful info. Same thing happened to us and the front desk was unhelpful. My husband contacted security through the website and told them the room number, the dates we were there and a detailed account of what was missing. (Kindle +++ items). Security called back about a month or so later and then the box full of the items showed up at our house. We paid a reasonable shipping to get them back. We will stay at this hotel every time we go to Anchorage.