Four Seasons Resort and Residences Anguilla

We stayed for 4 nights here in February to celebrate our anniversary and other professional milestones and boy did they not disappoint. From beginning to end, all the encounters with staff made this trip exceptional. Mr. Diego Stembert and his team have gone above and beyond with genuine and personable service true to the four seasons brand. Thank you! We were invited to the Wednesday meet the managers get together with other guests at the spa (wine and hors d'oeuvres). So we got a chance to meet all of them in person. We were touched and wowed. There was no sales pitch or some ulterior agenda. Literally just a casual meet and greet. It was so refreshing and I was grateful for the opportunity to meet and thank them in person. Room - We were graciously upgraded from a resort view to ocean view suite on the 3rd floor. We were welcomed with veggies and hummus platter + presecco and chocolate covered strawberries with champagne! The views were spectacular, space was comfortable, balcony with lounge chairs and heated private pool were luxurious. The bed and pillows were so comfortable. Came with a microwave and dining table so you can have simple meals and snack. - Room comes with a bath robes, beach bag, bath salts, complimentary nespresso and Keurig coffee, water refills and much more! They provided complimentary banana bread and hand delivered chocolate bon bons our first night. - They cleaned our room when we were out in the morning then also replenished drinks and refreshed our room mid day. - Their attention to detail is impressive. One of the days, the ladies who replenished our room left a book mark on top of our books and lens wipes next to our glasses. Food - We tried all the places at four seasons. Literally can’t go wrong with any of them. Food is fresh and delicious. - Sunset lounge has live music at night. Oalie 360 who perform on Wednesdays and Fridays was so good! - In room dining was attentive and delicious. - If you want to try other places, all the local restaurants are very good. The rumors are true! Straw hat, barclay’s, and jacala’s is just a short walk along meads bay. - Other restaurants are a quick taxi ride. - We got lucky with reservations as the concierge service was able to make them for us on the day of. I was told however this is an exception to a lot of the popular restaurants as they are often booked up. So if you are coming during peak season, definitely book the restaurants in advance especially for the nice views! Beaches and pool - There is a station for each pool and beach where the staff will set up your lounge chairs, provide water. There is sunscreen and hand sanitizer provided. You can order drinks and food! - Sunset pool: their beautiful infinity pool overlooking the ocean. Adult only. Temperature is perfect. Special shout out to DELL who serviced this station. He was incredibly attentive, but not overbearing, personable, warm, and adjusted the sun shade throughout the afternoon so we were comfortable. He really stands. We were out there just for a few hours in the afternoon on our second day. We ran into him in the halls on our last day and he still remembered our names. He is the best one! - Aleta pool: overlooking meads bay. they got floats, floor chess board and foos ball table. Lots of cabanas available to reserve. - Bamboo pool: their kiddie pool next to meads bay. It is perfect for littles and situated next to meads bay so you can enjoy both the pool and beach without much walking. They provide all beach toys! - Meads bay and Barnes bay: Beach is so pretty. the sand is so soft. There’s like no bugs or even that ocean stench you can get sometimes in beach towns. - To people complaining about the beach when it was double red flag conditions. That is called Mother Nature. No money or luxury can predict or control that. If you want to plan for it, maybe call the resort a few days before and inquire so you can plan ahead. Facility: - tennis court, basketball court, small soccer field, work out and spin room with plenty of towels and water cartridges. Adjacent to the gym is an outdoor work out area with weights. - Hubby took advantage of private tennis lessons and tennis clinic with Calyde. He was fantastic. - Spa: they have their own infinity pool in there. - We didn’t come with kids, but they have a kids club and activities for the littles. Saw a lot of families. - The whole resort is spacious, private, well kept. Nice for an easy stroll, plenty of places to sit and hang out day and night. Front desk and Concierge service - we used their app to use the concierge service. It is not a bot! It’s like your own personal assistant you can text. A person will text you back! So convenient. - They concierge service will make it happen! We overheard other guests asking for a baby monitor, a doctors visit, etc. they are at your service and will go to great lengths to make your stay comfortable. - We were supposed to check out at 12. We didn’t have to leave the resort until like 2-3 though. Without even asking, they offered if we wanted to stay in our rooms until we left since there was not another guest checking into our room that night. This was so considerate of them. We hope to be back and bring the rest of the family next time. Thank you for your hospitality and thoughtful accommodations.

Our recent visit to Four Seasons Anguilla was simply magical. Nestled between the pristine Meads Bay and Barnes Bay, the property boasts 2 stunning white-sand beaches, three beautiful pools, and lush tropical gardens. The elegant design seamlessly blends luxury with island charm, creating an inviting atmosphere. Everything you see is a feast for the eyes. The staff truly made our experience unforgettable. Everyone is consistently lovely but I wanted to shout out a few folks who made our time extra special throughout this review so FS, if you see this big shout out to everyone I name below! Thank you and your team for an unforgettable stay: From the moment we booked, the concierge team was incredibly helpful, assisting with reservations and personalized recommendations. Upon arrival, we were warmly greeted by the lovely, Shanella at reception, who welcomed us with refreshing drinks and a swift check-in process. We were thrilled with our accommodations: my parents enjoyed an ocean view studio suite with a private plunge pool, while I had a cozy resort view room. We had rooms 224 and 229 which were a perfect location close to the center of the resort. I recommend requesting rooms on levels 2-4 for better views. A highlight on the property was the Sunset Pool and Bar, where we enjoyed breathtaking sunset views. Kyle, Del, Steve, Yella, and Alison provided exceptional service, surprising us with delightful snacks and drink samples to taste throughout the day- even offering to clean our sunglasses. They were attentive to every need, making our time there truly special. We especially loved hanging out with Yella and his floating bar—his energy and enthusiasm added to the magic of our experience! The live music at night at the Sunset Bar was always excellent. Dining at the resort was consistently delightful. Breakfast at Salt was fantastic, thanks to Nathalie and Shanika’s exceptional service. Dinner at Salt featured talented local chefs on the menu, and we enjoyed watching sea turtles while dining. Sahara, our lovely waitress, introduced us to the delicious crayfish, which quickly became a new favorite for our family! Hubert, the manager, was attentive, friendly, and provided wonderful local recommendations. Lobster tacos and conch fritters at the Half Shell restaurant on Barnes bay are not to be missed! While we learned the December-to-February seas can often be choppy in Anguilla (Meads bay was extra rough while we were there) we enjoyed relaxing at Barnes Bay, where Junior and Nado ensured we had everything we needed for a perfect beach day. The resort also offered excellent facilities, including pickleball, tennis, and a well-equipped outdoor gym. Iced water, sunscreen, aloe, and towels are accessible everywhere. Don’t miss the spa! I had a fabulous massage from Enolia! She thoughtfully opened a window so I could hear the ocean during my treatment. She was exceptional! I recommend spending time enjoying the beautiful private infinity pool at the spa before your treatment. The only negative part of my stay was having to leave at the end. Four Seasons Anguilla provides an extraordinary experience with stunning surroundings and unparalleled service. I will never forget the warm hospitality. I truly didn’t want to leave and can’t wait to return. If you’re considering a stay, you’re in for a treat at this true slice of paradise!

Having booked our first vacation since becoming a cancer survivor, the experience met all expectations of life returning to normal. The staff seemingly went out of their way to take care of any personal needs including when my wife wasn’t feeling the best. I felt like everyone working at the resort knew who we were and did an amazing job of meeting any and all special requests. We spent a majority of the time at the sunset pool where the other guests were extremely friendly and the service there was exceptional. From team lead Dell Henry all the way down to housekeeping , they seemed determined to make sure you didn’t lift a finger nor go without. As for the reviews regarding the women who got caught in a riptide , you actually have to walk past the yellow or red flags to get to the ocean and my wife and I would watch in amazement as here would come someone with a floating raft in the middle of a red flag. Some even took their kids in but to each his own. We only left the property twice in the time we spent there and truly didn’t feel the need to leave this wonderful property. We will definitely go back

I honestly don't know where to begin... I have visited Anguilla 7 times since 2017 and always for my birthday. This was my second time at the Four Seasons (other stays were at the Malliouhana). This most recent vacation was with my two cousins and dear friend. I had been talking up the island for years and they were excited to see what all the fuss was about. And boy was the Four Seasons a disappointment. Poor service at a premium price is how I would put it. The property itself is beautiful but the service was impersonal and the staff inattentive. We repeatedly had to chase someone down at the Sunset pool to get drinks and food... then follow-up over 30 minutes later when none arrived. The guys at the Aleta pool were more attentive and friendly. Then there was the Barnes Bay beach... The beach attendant was worthless... seemed bothered to even find or prepare chairs for us. He took a very long time to get us water and never came back to see if we wanted drinks or food. Then tragedy nearly struck when my two cousins and myself decided to go for a swim - not noticing the red flag that was perched up on the hill behind the beachgoers heads. No one should have been swimming that day! We were caught in the riptide, battered and bloodied... almost drowned. I was screaming for help but there was no Four Seasons staff to be found while other guests looked on (bizarre). Once we incredulously dragged ourselves from the water we made our way to the Half Shell where we stumbled upon our beach "attendant" who we asked for first aid assistance. He called security and about 30 minutes later about a half dozen people showed up to attend to our wounds, take statements/photos and hoist the double read flag (which was up for the rest of our stay). None of these folks seemed to have a care for our wellbeing. It all seemed like corporate concern over being sued.

To begin, I want to give some background. I consider myself to be well traveled and I stay at four to five star accommodations everywhere I go. I've been to a few continents and many places in the U.S., Mexico and other islands in the Caribbean. Anguilla was to be no different. Staying at the Four Seasons gave me a sense of comfort, knowing it was a well known and highly respected hotel chain. I tend to choose smaller, more intimate accomodations but chose the 4S to splurge a little ($1200 per night). The photos on their website are amazing. I was excited to arrive there and be immersed in a luxury hotel experience. Unfortunately, that is not what I received, nor did anyone else I was traveling with. The service was extremely sub par. Upon arrival, the staff was pleasant but not overly welcoming. No tour or orientation of the property was given. When we asked questions, they were met with looks that made us feel inferior or like we should already know the answer. Anytime we needed anything from the front desk, they were unfriendly and seemed annoyed to be asked for help. During breakfast the next morning, it was evident that we were not preferred guests and no attempt to encourage us to want to return was made. We watched multiple tables be served beverages and even plates of food from the buffet while we had to go through the lines on our own. During cocktail hour, we waited over 30 min. for one cocktail and chips and guac while we watched servers carrying drink after drink and food to other guests around us. They would talk and joke with the guests and we were ignored until we went to ask why our order was taking so long. No staff members ever tried to talk to us, get to know us, etc., other than at the Aleta pool. I give those fellas 5 stars!!! The worst display of service, however, was on the day that my sister, cousin and I nearly drowned in the ocean on the 4S property. We got caught in a riptide and came out of the water, thankfully, but with bloody legs, feet and arms from struggling against the current and our bodies scraping against the sand. We had to ask for first aid, which was apparent that we needed it. It took 20 min. for security/medics to arrive. There was no first aid at the beach which seems terribly unsafe. Aside from the medics, two other staff members were there to take our statement and never once did they apologize, ask if we were ok, offer us anything, etc. You would think that a large hotel chain that prides themselves on luxury and service could offer us a drink, a snack, anything!! It was sickeningly clear they were afraid to say anything that might indicate fault on their part. However, the rest of the day/evening, one of the people that came to take our statement was hovering around where we were, watching to see what we were doing/saying. It was very strange and seemed suspicious. We found out from other hotel guests that we were the third group that day that had been injured in the ocean. We definitely should have been advised to not enter the water due to the riptide, but apparently speaking to us to even say that would have been too much to ask. All in all, a very disappointing stay due to the service or lack thereof. If I ever return to the island, I will definitely NOT stay at the Four Seasons and certainly will not choose to stay at any other Four Seasons property on any of my other vacations.