Zemi Beach House, LXR Hotels & Resorts

My husband and I spent our 20th Anniversary in Anguilla and, after much research, booked our stay at Zemi Beach House. This was our first time in Anguilla, and Zemi Beach House did not disappoint. Prior to arrival, the guest services team promptly answered all my questions and eased my uncertainty of traveling to a new destination. Once we arrived, the customer service remained top-notch. I am a stickler for service, and honestly, I absolutely had not one complaint regarding service. From the front desk staff, housekeeping, guest services, wait staff, bell man,and spa staff. Everyone was personable, accommodating, and welcoming. It truly felt like you were speaking with old friends. The rooms were spacious and clean, and the view from our balcony was breathtaking. We enjoyed the manager's cocktail hour. It added a personal touch to our stay. I highly suggest the Caribbean BBQ dinner on Thursday night. Another must is lunch at Gwen's caribbean hut. It's a short walk up the beach from. Don't forget to order a rum punch. The Zemi Thai House Spa is a must. Do not miss out on the services and the beauty of this authentic Thai House. We booked a couples massage for 90 minutes and did not want to leave. Will will be back to Zemi Beach House, ABSOLUTELY!!!

We have been here with my family and we loved it. The place is simply stunning. The beach is breathtaking, very exclusive and with no much crowd. I’m not a fan of pools but hai one was so greatly integrated with the landscape and see that I liked it (and the kids loved it). A special mention goes the restaurants: thanks to Emanuele, the Executive chefC and all the team for the splendid service offered. Food quality was impressive and service likewise

What an amazing experience the one we had! From Miami we flew 3 hours (AA) and arrived on a little nice airport, where it took us 15 minutes to go through customs and get out, and 15 minutes more to get to the hotel with the Hotel Shuttle. The hotel is a beauty lost in the most beautiful beach on the island. It’s like staying on a luxury boutique hotel in Indonesia with an ancient spa on the top of the hill on Hotel lands. The food was spectacular too (fresh fish and salads all day). Nice italian restaurant too. The staff was great and always on top of us. Adriano, the chief engineer of the hotel, took me to a secret spot for kite-surfing 😊 What more can someone pretend? Thank you all and see you back Soon ;)

Hilton’s Zemi Beach House — underwhelming room, erratic service, undisclosed construction noise = overpriced disillusionment. ROOM: Zemi’s website photos do NOT accurately depict the room we received. Our Ocean View King Room’s furniture and decor felt and looked cheap like yard-sale leftovers. From the wrinkled and torn curtains to the yellowing phone jack, the small non-smart TV, the spindly table/desk, and the mismatched patio lightbulbs, the room was.... sad. Most disappointing however was the non-existent ocean view. Was the small sliver of dark blue above the buildings and treetops how our room qualified as Ocean View? Perhaps. Did we feel as though we’d been misled? Absolutely. **The bathroom and closets were fine, showing wear but functional. RECEPTION: When booking, I requested a non-adjoining room on a higher floor but we were given neither. We inquired about another room but were unenthusiastically offered a Garden View and told that otherwise, the hotel was full. They claimed not to have received the non-adjoining request (said they’d have honored it if noted — no mention of the higher floor) but assured me that a single, quiet, gentleman was currently next door. When he departed two days later, his replacement was a family of five - including a baby. We could easily hear them through the adjoining door. (**Be sure you note non-adjoining when you book your reservation but also that you call and email. I was told that was what I should have done.) At check-in, when asked if we’d like to be called by the manager or offered another room if one became available we said, “Yes” but were never contacted. STAFF: Unfortunately, it wasn’t simply the room and reception that were a letdown. Interactions with staff were also inconsistent. The beach attendants were outstanding as were the cleaners and room service runners (all of whom we had too few occasions with which to interact) but the restaurant staff (whom we interacted with most often) were hit or miss. A few were friendly, but most were indifferent at best. LOCATION: While Shoal Bay beach is one of the best in Anguilla, we spent most of our time closer to Shoal Bay Villas (opposite end of the beach from Zemi). We went there to escape the construction noise directly next door to Zemi Beach House. We were informed of the construction only after we’d arrived. Had we been offered the choice to delay, we would have, as the noise was too loud to enjoy Zemi’s beach and chairs which were much more comfortable than the free chairs down the way. Thankfully the workers took a break one of the weekend days and in the evenings. So, with a price tag of $1,000+ a night is the beach location special enough to justify the expense? No. It is not. I wish we had stayed at The Four Seasons.

Zemi Beach House is a 10 out of 10! As a frequent traveler of high end properties in the Caribbean, our family experienced excellent food, friendly service, helpful staff and an unbelievable beach experience. Zemi Beach house was extremely clean and well maintained. Lush gardens and well kept bathrooms and guest rooms. This is a newer property on the island (built in 2016 I believe) and they work hard at keeping everything in tip top shape. Zemi is located on the other side of the island (about 25/30 min from ferry port and airport) on Shoal Bay- we had unobstructed views of soft sand and clear turquoise ocean waters on our comfortable beach chairs with umbrellas. Peaceful unimaginable raw beauty. Shoal Bay in Anguilla is one of a kind. Jet skis and other water sports are not permitted which created a perfect serene relaxing atmosphere. Our room was steps away from the peaceful beach. With only 76 suites we felt like we had the property all to ourselves. The nightly lobby music and drinks at bohio lounge was festive and enjoyable as was the beach dinner with a fantastic band and delicious Caribbean food. The Thai House Spa was the most unique spa experience of my life. Nestled in zen gardens, the treetop massage rooms give a feeling that you are transported to another place. The Hamaam was pristine with white marble and silver lanterns- the mud deck was restorative and relaxing- and the one hour massage was beyond relaxing. Thank you to all those who helped make our stay enjoyable, especially, Stacy at Run Room, Michael on the beach, uniqua, Josette and all the breakfast staff, Surya and Jean at the Spa and everyone who was there during our stay. We definitely will be back to Anguilla soon and look forward to many more years at Zemi Beach House. Thank you- this property is magical!