Casa Santo Domingo

The good: The hotel is beautiful and there are many gorgeous spots to relax and enjoy. The spa is lovely. The restaurant's breakfast buffet is extensive and delicious - definitely fueled us for a day of sighseeing. The bad: the spa living junior suite did not live up to the photos online. The rooms were INCREDIBLY dark and damp - there was a musty smell and with no windows that open, there was no way to air out the room. We also hated all the tour groups that pass through the hotel during the day. The groups would wander and linger and made it difficult to pass through the hallway to get to our room. Our first night we called Housekeeping as the iron in the room had a plastic tag secured around the plug, preventing us from being able to plug it in and use it. They said they would send someone to bring an alternate iron, but after an hour and a half no one showed, we decided to wear alternate clothes. It was on our way out the door that someone finally showed up. This hotel seemed like "the place to stay in Antigua", but next time we will choose a hotel that is quieter with lighter/brighter rooms.

I went to Antigua for vacation last october 2024 with my friends. One of these days we went to Santo Domingo Spa...it's was incredible, better masage with hot jade stone, calm music, good smell oil. We bouth a day pass and we used de pool too. High recomended

We absolutely love everything about this hotel. The spa, the museums, the rooms. But one of our favorite pastimes is walking around after dinner and viewing all the beautiful artwork. We affectionately refer to this hotel as “the pretty place”. Especially when days are gray and cold up north, we reminisce about walking around the “pretty place” together. Looking forward to returning.

What an amazing hotel in a fantastic location. From the moment you take the walkway from the car park to reception you will be amazed, but even more so when you get into the heart of the hotel and its astonishing grounds. The grounds of the destroyed convent contain the most amazing museums, and artefacts including a church now open to air used for weddings - one which was on when we were there. Great swimming pool and very good restaurant. The weekend buffet for breakfast tremendous. Greek at views from room terrace of the volcano. If visiting Antigua stay nowhere else.

This is a magnificent, historical hotel with so much to offer. I have loved this hotel for decades and have continued to go back and bring friends/groups here because it is so unique - normally 5 star. This time I was disappointed by their service. I had reserved 2 doubles for 4 friends and a deluxe single for myself. The doubles were lovely but I was taken down to a room that was completely dark as it had no windows or terrace. The decor did not matter, I felt like it was a dungeon and asked to change. Of course, the photos of the room I thought I had booked showed lovely windows and light. I had my room reserved for over 6 months. In changing, I was shown only upgrades for which I would need to pay extra. Another hotel of this caliber would have comped an upgrade. Management said they could not, although rooms were available. The staff was very helpful. I feel management could benefit from some hospitality practices of other great hotels that truly care about satisfaction of their clients. If I'd been originally shown a room with no window it would have been different.