Casa Santo Domingo

We absolutely love everything about this hotel. The spa, the museums, the rooms. But one of our favorite pastimes is walking around after dinner and viewing all the beautiful artwork. We affectionately refer to this hotel as “the pretty place”. Especially when days are gray and cold up north, we reminisce about walking around the “pretty place” together. Looking forward to returning.

What an amazing hotel in a fantastic location. From the moment you take the walkway from the car park to reception you will be amazed, but even more so when you get into the heart of the hotel and its astonishing grounds. The grounds of the destroyed convent contain the most amazing museums, and artefacts including a church now open to air used for weddings - one which was on when we were there. Great swimming pool and very good restaurant. The weekend buffet for breakfast tremendous. Greek at views from room terrace of the volcano. If visiting Antigua stay nowhere else.

This is a magnificent, historical hotel with so much to offer. I have loved this hotel for decades and have continued to go back and bring friends/groups here because it is so unique - normally 5 star. This time I was disappointed by their service. I had reserved 2 doubles for 4 friends and a deluxe single for myself. The doubles were lovely but I was taken down to a room that was completely dark as it had no windows or terrace. The decor did not matter, I felt like it was a dungeon and asked to change. Of course, the photos of the room I thought I had booked showed lovely windows and light. I had my room reserved for over 6 months. In changing, I was shown only upgrades for which I would need to pay extra. Another hotel of this caliber would have comped an upgrade. Management said they could not, although rooms were available. The staff was very helpful. I feel management could benefit from some hospitality practices of other great hotels that truly care about satisfaction of their clients. If I'd been originally shown a room with no window it would have been different.

Beautiful hotel, but definitely not 5 star or even 4! Beware, impersonal service, overcrowded and management issues, not what you except from a « 5-star hotel ». If your looking for a 5-star experience, go somewhere else. There are so many other beautiful hotels in Antigua. Our check-in experience was a disaster. We arrived at the hotel at 10:30am after a 16hour flight from France. We booked three rooms. We are here for a family celebration, my father’s 70th birthday and my wedding anniversary. Our issues: (1) While we understand that check-in is at 3pm, we had kindly asked the reception if it would be possible to have one of our 3 rooms before 3pm. They told us they would contact us if one of the rooms became available. We never heard from anyone. We checked again with reception at 2pm, and again none of our rooms were available. You would think that management would make an effort to make a room available before 3pm, but non. We didn’t get the keys to our 3 rooms till 2:50pm! (2) There was no special attention offered during our stay, but even a hand written note welcoming us to the hotel and thanking us for choosing them for our family celebration. (3) Breakfast, the breakfast buffet is very limited in options and some of the products are high quality. (4) The hotel grounds are quite big. There is no explanation of the hotel services when you check-in (museums, spa, restaurant hours, etc.) (5) We booked on January 7th. We were not told that a renovation was underway. We received an email from the hotel only 48hours before our arrival! The renovation is ongoing since October… I booked a spa package room, but unfortunately we didn’t enjoy the spa much because there was so much noise! Also, the restrooms at the main pool were also closed. The hotel management (Oscar) had little interest in offering any apology or assistance when raising these issues with them. I hope my review will make management take action to make sure every guest is a valuable guest.

I have been leading women's wellness adventure tours for the past two years, and working with Maria Alejandra Morales and the team at Hotel Casa Santo Domingo has been an absolute pleasure! The hotel itself is magnificent—steeped in history, beauty, and tranquility. The staff and amenities exceeded all expectations, and every single one of my guests has absolutely loved their experience. Everything ran seamlessly, and the entire team went above and beyond to ensure our needs were met. The peaceful atmosphere, stunning surroundings, and perfect location make Casa Santo Domingo the ideal base for exploring Antigua. I plan to return every year and highly recommend this hotel to anyone looking for an unforgettable stay!