Aruba Marriott Resort & Stellaris Casino

Overall, a lovely place that needs to address the significant issues it has with lack of chairs and shade. It would easily fix the issue but it doesn’t. This will impact whether we come back. They have an online reservation system for chairs and palapas (the thatched umbrellas built into beach) that opens at 8 am. However, it usually doesn’t work and the palapas sell out within 2 minutes. We were advised by staff to go to the towel hut a little before 8 am to secure a palapa, as they would help with the system. This morning, there was a line of angry people frustrated that the app didn’t work, and so they waited online only to be told there were no palapas available, only beach and pool chairs. This would be okay except there are limited umbrellas available. Many of us don’t want to spend hours baking in the sun, so this is a problem. The Marriott could easily fix this by buying a hundred more umbrellas to ensure everyone that wants shade has some. We are paying over $1000 night, so it seems like a reasonable expectation that we could have a spot on the beach with an umbrella. We stayed on the Tradewinds level, which is really nice - food, beverages, and alcohol available all day, and a designated beach. Excellent staff associated with the Tradewinds. Overall, it’s a great beach spot in a nice location, but the crazy early-morning chair rush is a major drawback.

Dear Claudia I will be arriving this Saturday and I am already stressed out from reading these reviews. There are many reviews critical of space, chair reservtion system and lounge chair availability at both the beach and pool. Going back in time the response has always been you are working with your team to resolve the situation. These reviews have all had smiliar complaints for over a year. Have you come up with a resolution yet?

We come to Aruba every year. One of the highlights is always watching Amy Sorinio sing at the Marriott Stellaris Lobby Bar. She is a fantastic crossover singer who engages the audience with everything from Opera to Jazz and Contemporary Music. We try to make it to her shows every Tuesday and Friday, it is something you do not want to miss. She is an amazing entertainer/performer.

We are staying currently on the Tradewinds floor of the hotel. We are supposed to have personalized concierge service and many other amenities. Other amenities are terrific The food is great, the happy hour, the breakfast...all terrific. However, oftentimes the food is put out late/not on time at all. The biggest issue is the personalized customer services that we thought we were paying for with the Tradewinds experience! The specialized Tradewinds floor concierge service is very very bad. They are rude, unhelpful, and very rarely provide the answers you need. We talked to the hotel manager they said they would address.it however, never did. We are still here for another week and are very disappointed in that level of service.

The facilities are oaky - nothing great (seem much better beaches), but the staff is indifferent, very poorly trained, educated and rude when called upon to provide service. So at $600+/nite I need to get on an app that doesn't work to get a palapa; or wait 15 minutes to get a drink, or be told that lunch is taking 1 hour, or wait for breakfast buffet at 30 minutes. It's 3rd world meets crazy cost. DONT GO THERE !!!