The Omni Grove Park Inn

The view is gorgeous. The historic rooms were nice. However we had to contact the desk numerous times to “try” to rectify the bright white obnoxious strobing light in the detector. Our first night resulted in very little sleep. After two maintenance visits to tape the annoying light, it was still keeping us awake at night. The tv is a pay for view for pretty much every channel except the advertising for Omni. It is not the high quality we expected based on our previous stays. At the price paid per night, valet parking should be included not charged $38 plus tips to the drivers. None of the shops were open nor were all the restaurants open for choices. Room service does not begin until 6:30 pm with food arriving after 7:00. Sorry to say, we won’t be returning.

Broken Hearted, doesn’t begin to express our sadness for the severe flooding and storm damage to Asheville and surrounding Mt. areas. We had four days of glorious fun in August celebrating the marriage of dear friends. From the time of arrival everyone we encountered was so friendly, knowledgeable and kind. The Hotel, is beautiful and warm in all the good ways. My Husband and I had a wonderful lunch one day on the Terrace just off the Lobby. The Super-Brenda, came over to welcome us and offer any help or suggestions we may have. The extra attention and genuine interest she took in our experience was amazing and extra special. Our room (F.Scott Fitzgerald) had stayed many times was wonderful. They have kept as many of the old vintage feel and details as possible. We were amazed at the attention to detail in keeping the Historic integrity! Sitting in the rocking chairs in front of the huge roaring fire took all the stress completely away. We pray that we have another opportunity to return to Ashville and the amazing Grove Park Inn someday. We are praying for all the wonderful staff that they are well and able to provide for their families and friends who all live in the effected area of NC./TN. Regards and Prayers, Brenda and Mickey Nocera (Florida)

They gave my room key to someone and the person was NOT booked with me. I was booked ALONE! My ex showed up, claimed to be with me, and they gave him a key!!!!!!! I was given an apology after my birthday was ruined! Thanks “Omni Grove Park” 🙄 Be careful! Your expensive stay and spa experience may end up with unwanted guests!!!!

The staff was hands down amazing. We had a business conference there the week of Hurricane Helene. Needless to say we were on property during landfall. The staff made sure we were sheltered, safe, and fed. They accommodated us in every way they could, despite some employees not being able to go home due to flooding and completely loss homes. They were there with a smile on their face and giving the best hospitality I've ever received. Being someone who's lived through numerous hurricanes with coming home to a destroyed or totally lost home, from the bottom of my heart Thank You to all of the staff at Grove Park. You guys are true heros.

The resort is phenomenal and makes for such a great destination, but it is the staff that makes for the best visit. We appreciate the top-notch customer service and the little touches the staff did to ensure our stay and our guests' stays were memorable.