The Ritz-Carlton, Astana

I had a short business trip and my wife joined me to stay the weekend. This Ritz Carlton is one of the best we've stayed at. The hotel itself is beautiful and has fantastic views of Astana from the higher floors, particularly Selfie restaurant. The room was very comfortable and we appreciated the in-room Nespresso machine. However, the staff really made this trip incredible. Everyone was extremely helpful from the moment we entered, from the doormen, to the front desk, concierge, spa attendants, etc. The food selections were great, particularly the steaks at Selfie and the incredible breakfast buffet. We must also mention how wonderful it was to be served by Dina and Karina at Mokki for breakfast. They were warm, caring, and even gave my wife small bottles of the fruit infused water after they noticed how much she enjoyed it. We will absolutely stay here again on our next visit to Astana.

We spent the last four nights of our Summer 2024 Kazakhstan trip in Astana, at the Ritz-Carlton Astana, and had a phenomenal time. As one should expect from a Ritz-Carlton, it is a beautiful hotel, very well-run, with excellent service amend amenities. The rooms are very attractive, stylish, and comfortable, and of pretty good size overall. We had a corner room, which included a separate wardrobe area and separate entryway. The room had nice lighting options, and nice floor-to-ceiling windows giving nice views of the city. The bathroom was large, very nice, and had excellent fixtures, shower, plus a tub, etc. We opted for a less expensive room on this occasion, so did not have one with a clear view of Baiterek Tower, but we had great views anyway, including towards Kahn Shatyr, and we could just see Baiterek, anyway. Our daughter's was similar, but slightly smaller, with a different view. Service was impeccable throughout the hotel, very professional, attentive, and friendly. The indoor pool and spa area is lovely, with excellent changing room with showers, lockers, spa slippers, etc. The dining options are very nice. The main breakfast place, Mokki, is excellent, attractive, and has an outstanding breakfast buffet, although breakfast was not included with the room. The other places to eat include the nice Ozen at the lobby area, which has a small semi-outdoor area as well; the Mokki Terrace, which is for dinner and nightclub atmosphere, on an outdoor terrace upstairs, and which has some good views towards Baiterek; and a nice restaurant on the top floor, which has two different seating areas, one with a view towards Baiterek. Food and drinks were very good. The location is excellent. It is at the heart of the "new" city built after Astana was made the capital, across the street from the square with Baiterek Tower and the pedestrianised Nur Zhol Blvd. It is further from other sights in the city, especially the older part o the city, but it was close enough still to other parts of the new city like Khan Shatyr, that we easily walked back to the hotel from Khan Shatyr, down Nur Zhol. We also easily got cars to drive us to and from other areas further away. Additionally,after we arrived in the north via train from Almaty, we first picked up our rental car here before driving around the northern part of the country and returning to stay here. We found it easy to drive out of the city from here and fairly easy to drive back to the hotel from outside the city. The hotel, like many things in Astana, is fairly new. It is in excellent condition, and for this level of service and amenities, the price was very reasonable. We would gladly stay here again.

Kop rakhmet / many thanks again for your hospitality dear friends from Ritz Carlton Astana! I always enjoy your hospitality and the demde food and oti zhaqsy service from your Ozen restaurant team, Mokki team, Barchinay and Tokzhan, and reception team Aruzhan, Altynay en Yersain!! I look forward to see you next time! Qurmetpen, Hans Drijer

I had intended to spend four nights at this hotel. However, I checked out after only two nights, as I had trouble sleeping due to club music coming from the hotel and/or surrounding area. I stayed in rooms 1107 & 1605. I didn't want to checkout, as the hotel, on every level, was excellent, specific to staff, service, room quality, gym, spa (I had one treatment), club lounge, and food. I would have rated the hotel 5 stars without hesitation, but, I lowered my rating because of the noise. If you're not bothered by such noise nuances, stay at this hotel!

Always a great stay at the Ritz. But this property in particular. Up there with the best hotel rooms in the business. Amazing service from all the staff at the front desk and restaurants. Special mention to the hostess at the Mocchi restaurant Barchinay and Sabina - very friendly and welcoming!