The Ritz-Carlton, Astana

We spent the last four nights of our Summer 2024 Kazakhstan trip in Astana, at the Ritz-Carlton Astana, and had a phenomenal time. As one should expect from a Ritz-Carlton, it is a beautiful hotel, very well-run, with excellent service amend amenities. The rooms are very attractive, stylish, and comfortable, and of pretty good size overall. We had a corner room, which included a separate wardrobe area and separate entryway. The room had nice lighting options, and nice floor-to-ceiling windows giving nice views of the city. The bathroom was large, very nice, and had excellent fixtures, shower, plus a tub, etc. We opted for a less expensive room on this occasion, so did not have one with a clear view of Baiterek Tower, but we had great views anyway, including towards Kahn Shatyr, and we could just see Baiterek, anyway. Our daughter's was similar, but slightly smaller, with a different view. Service was impeccable throughout the hotel, very professional, attentive, and friendly. The indoor pool and spa area is lovely, with excellent changing room with showers, lockers, spa slippers, etc. The dining options are very nice. The main breakfast place, Mokki, is excellent, attractive, and has an outstanding breakfast buffet, although breakfast was not included with the room. The other places to eat include the nice Ozen at the lobby area, which has a small semi-outdoor area as well; the Mokki Terrace, which is for dinner and nightclub atmosphere, on an outdoor terrace upstairs, and which has some good views towards Baiterek; and a nice restaurant on the top floor, which has two different seating areas, one with a view towards Baiterek. Food and drinks were very good. The location is excellent. It is at the heart of the "new" city built after Astana was made the capital, across the street from the square with Baiterek Tower and the pedestrianised Nur Zhol Blvd. It is further from other sights in the city, especially the older part o the city, but it was close enough still to other parts of the new city like Khan Shatyr, that we easily walked back to the hotel from Khan Shatyr, down Nur Zhol. We also easily got cars to drive us to and from other areas further away. Additionally,after we arrived in the north via train from Almaty, we first picked up our rental car here before driving around the northern part of the country and returning to stay here. We found it easy to drive out of the city from here and fairly easy to drive back to the hotel from outside the city. The hotel, like many things in Astana, is fairly new. It is in excellent condition, and for this level of service and amenities, the price was very reasonable. We would gladly stay here again.

Kop rakhmet / many thanks again for your hospitality dear friends from Ritz Carlton Astana! I always enjoy your hospitality and the demde food and oti zhaqsy service from your Ozen restaurant team, Mokki team, Barchinay and Tokzhan, and reception team Aruzhan, Altynay en Yersain!! I look forward to see you next time! Qurmetpen, Hans Drijer

I had intended to spend four nights at this hotel. However, I checked out after only two nights, as I had trouble sleeping due to club music coming from the hotel and/or surrounding area. I stayed in rooms 1107 & 1605. I didn't want to checkout, as the hotel, on every level, was excellent, specific to staff, service, room quality, gym, spa (I had one treatment), club lounge, and food. I would have rated the hotel 5 stars without hesitation, but, I lowered my rating because of the noise. If you're not bothered by such noise nuances, stay at this hotel!

Always a great stay at the Ritz. But this property in particular. Up there with the best hotel rooms in the business. Amazing service from all the staff at the front desk and restaurants. Special mention to the hostess at the Mocchi restaurant Barchinay and Sabina - very friendly and welcoming!

I recently redeemed my complimentary night with breakfast at the Ritz Carlton Astana and the experience was delightful. Club Connoisseur members benefit from several perks, one of which is a free night in a deluxe room, which oozed luxury and comfort. That night I also took advantage of my 20% off a cocktail master class that was interesting, fun, and relaxing. I would like to acknowledge several staff members who made a great impression on me for their professionalism, kindness, and competence. At check-in, Aslan the bellman, braved semi-apocalyptic weather (gale force winds and sheets of rain) to open the very heavy hotel doors for me and retrieve my bag from the taxi. Altynay, the receptionist, checked me in and gave me a beautiful room on a high floor so I could enjoy a view of the city. Sayan, who is in charge of Club Connoisseur, was there to welcome me in person and wish me a nice stay. Later, after I came back from the spa, I had to go back to reception as, embarrassingly, I couldn’t remember my room number (I’d lost the key card sleeve Altynay had given me with the room number on it). Ulkbek, at reception, quickly found me in the system and kindly offered to give me a new sleeve so I wouldn’t forget my room number again. I accepted the offer! That night I went to the cocktail master class at Mokki and, after Aizhan the hostess (who recognized me!) showed me to my seat, Alexander, the mixologist, made it fun, lighthearted, and educational. I now know how to make 4 different kinds of summer spritz cocktails! I met a French-Canadian couple at the class, and we spoke French a lot. At some point, Aidana, who was waiting on the master class participants, made a great impression on all of us when she asked us in flawless French, which one of the snacks we would prefer! She also was kind enough to give me snacks on soft bread as I have braces and cannot bite into hard foods. The next morning, I had breakfast at Mokki. The eggs were perfect and Symbat made me the perfect weak americano coffee I prefer to drink in the morning. Alfonso greeted me in Italian – always nice to see him! Even Altynay, who is in charge of marketing at the hotel, came to greet me and ask how my stay was going. At checkout, Mukhtar came to get my bag from my room and carry it down to the lobby. At reception, Nargiza checked me out quickly and efficiently and that was the end of a very special 24 hours. At least, this time, Aslan didn’t have to brave the elements when he helped me with my bag to the cab! Apologies for the very long-winded review, but the level of attention I received from everyone I have named (and perhaps some I forgot) required special mention. I felt very special and pampered by everyone and I will certainly be back. The training the Ritz Carlton Astana employees receive is working and congratulations to all!