The Ritz-Carlton, Atlanta

I stayed her to celebrate my 50th birthday after losing my brother months ago. The most memorable time spent was in the Club Lounge. Mr Bentley was by far the “best” concierge I’ve ever had in my ENTIRE LIFE! He made you all look good! Thank you ♏️

The Ritz-Carlton definitely lives up to the hype. Opulence, elegance, and service are common staples of the perfect 5-star experience that I would expect. However, what I was shocked to also be 5-star was the valet experience. My experience with valet was AMAZING! The staff was VERY fast, professional, and safe with my car. This was one of the most well-run valet operations that I have experienced at a hotel. I actually had an opportunity to share my feedback with Ron, who I believe was the valet manager. Keep up the great valet, Ritz!

Great experience. Met my high expectations for a Ritz. Welcomed with champagne, which is always nice. Convenient downtown location. We walked to a concert Saturday night, then to the aquarium on Sunday, and never had to move our car. Thank you for a lovely one night stay!

The Ritz-Carlton, Atlanta is one of the hotels we have visited the most in recent years. Its location in Downtown Atlanta had us come back this time for a football family weekend. Since we would have been in and out of the hotel, we decided not to stay at Club Level but graciously were upgraded to one of these rooms with no Club Lounge access. This is fair since you either have to pay for it for $100-$150 per person or use your Club Level certificates if you have the Ritz-Carlton credit card. During our stay, we did notice a few hiccups in terms of service, especially with the turndown service at night and the quality of the service in the bar area. However, it was a busy weekend, and we understand that things can get hectic. What stood out was the personal touch of the hotel's management. We had the opportunity to meet the GM, who was always around to assist and ensure guests were comfortable in the lobby area. I would say that I would highly recommend staying at the Club Level instead of the regular rooms, so you can experience the level of service provided in this hotel. I am unsure if I would attempt to book a regular non-Club reservation again, but in the end, it was a great experience to be back in Atlanta after such a long time. I will give kudos this time to all the employees of the AG restaurant, who always went above and beyond during breakfast and assisted us in an urgent matter. Also, I would recommend trying the Million Peaches cocktail drink and ordering the Peach Crumble from the main restaurant.

Best mattress EVER! The Club level is even better that it is at other five star hotels! We checked in on Thursday, August 29 and just checked out yesterday. We had a great family reunion. Thank you, Pamrla Hughes for putting us in a great room! Normally at the Fairmont and at the Ritz, we get hors d’oeuvres and great mixed drinks in the Club/Gold level. This time at the Ritz, we actually got a full meal at dinner time. Every meal we ate was delicious! We were there six days and enjoyed every minute! I can only hope that Pamrla can give me the same experience again next year! Everything about our stay was great! The mattress was so comfortable in our room and the jerk chicken, lamb and all the other food we ate in the club lounge was spectacular! And don’t let me not forget to mention the drinks. Let me see if I can attach the Club level drink menu. I guess the only criticism I can think of is that we didn’t have access to free-flowing alcohol as we have in past years. It’s OK. We enjoyed delicious drinks and we are not big drinkers!! Thank you again for a great stay! John