The Ritz-Carlton, Atlanta

I wouldn’t stay here again. I was there for work, but it’s definitely not what you’d expect from a Ritz. The hotel feels old in a bad way and poorly maintained. On top of that, the customer service is terrible. They mistakenly checked me out in the middle of my stay without notifying housekeeping, so when they entered my room, they threw away personal items like my sponge, toothbrush, and sandals, thinking I had left them behind. When I brought this up at the front desk and followed up by email, all I got was an apology....pffffffffff!!!! I’ll never come back. Don’t stay here—this is not the typical Ritz you’d find in other cities. It’s just an old, bad hotel

My tween and I enjoyed our stay! Beds were comfortable, room was super quiet, room service was delicious and fast. A downtown luxury hotel isn't our usual choice for a hotel, but we enjoyed every minute of it. (Also, the valet was fantastic - probably the best I've ever experienced at a hotel.)

Always loved the ritz carlton brand and have stayed many nights in various Ritzs around the world. . This was my first visit to the atlanta Ritz. Sad to report that it’s not like others! Arrived at 3:30 pm. Room was not ready. Waited 45 minutes. Rooms ok but not great. No turn down service. No one answered the phone at the concierge, front desk or on other pre dials. Had to try 6-7 times to reach a live person. This happened serval times. Breakfast was so slow that our group had to leave. We didn’t even get coffee after a 20 minute wait. When hotel staff did pick up the phone, they were very nice. Apologetic. Etc. Pretty clear that management is trying to save $$ by understaffing the hotel. By doing so, they aredestroying the service reputation of the Ritz Carlton branded hotels. Good news is that there is a Super efficient, charming lady working the bar food shift in the evenings. Tall and slim, if you see her, go to her tables. Shes a winner.

We enjoyed our stay at the Ritz. Room was very clean and quiet, bar served great drinks and locations was perfect. We used an Uber to and from the Airport. Staff was wonderful and check in was easy. We had dinner right down the street at Hard Rock and also used the CVS about a block away for some last minute travel needs. Definitely would stay there againl.

Friendly and helpful staff. Stuffy and smelly carpets in room and corridor. It beats me why carpets are used in hot and humid environments. Never used minibar, but was charged for using it. Layout of the room was standard, but it was dark. All in all I would rank the hotel 3 stars, not 5.