The St. Regis Atlanta

Went for a weekend conference and enjoyed our stay! Great hotel in an amazing location, most importantly the service was next level! Maziar at the front went above and beyond to set up our dinner reservations and make sure we had the VIP treatment! Would highly recommend!

Based on the reviews, we had high expectations. I wanted a special weekend with my adult daughter. I wanted to take her to a relaxing mother-daughter spa day and we were both really looking forward to it. I took a flight to ATL and my daughter met me there. Our room wasn’t ready at 4pm, so, we waited a bit in the bar area. We asked for delivery of coffee for the next morning. In the morning, I received a call from downstairs that they forgot my room number…it’s ok, we did get the coffee. It happened the next morning too..but, it’s OK..it’s just coffee. The upsetting event was the next morning (Sunday) I received a call that they cancelled our spa appointments because the nail tech couldn’t make it in due to a family emergency. I hope everything is ok with her but for paying $700/night at a St Regis hotel, one would think that they would have a back-up nail tech, especially on the weekend. Instead of an acceptable compromise, the spa manager sent me bath salts and 2000 Bonvoy points. We were entirely disappointed because this was the St Regis and my daughter can’t feel Bonvoy points. It wasn’t until later did the lovely concierge think to ask the (rigid and insensitive) Spa Manager to at least allow us to use the spa facilities. At this point, we had made arrangements to get pedicures at the local nail place down the street. Moreover, they forgot our coffee delivery on checkout day too. There are many professional and efficient people who work there- the friendly bellmen, the Concierge, conscientious housekeeping, the wait staff …excellent. But, for the exorbitant money we spent, both the spa services manager and Jack Kurlander’s -Assistant Front Desk Manager- lack of action and the way they handled our last minute cancelled services was shabby and completely disappointing. If you are thinking about visiting Saint Regis for their the spa, I would find another place. Mistakes do happen but at this level, their knowledge of how to properly compensate patrons is not up to par. Compared to other St. Regis properties at which I have stayed, this was less than optimal.

I recently had the pleasure of enjoying an afternoon tea with my family at St Regis Atlanta and I can confidenly say it was a delightful experiwnce that exceeded our expectations. The food and the selection of teas was impressive featuirng a variety of classic and unique blends. The highlight was the staff: Jaime, Charles and Elizhabet. The service was impecable

I live in the area and would offen attend the hotel bar restaurant area for drinks and food with friends, This time i went with my toddler and we sat outside , she made friends with another family and while the adults were chatting the girls were out on the grass and drew on the rocks outside with markers , the manager approached the kids on the situation and when I noticed I called the women manager over to see what was going on , she asked could the kids not draw on the rocks and would we like to have paper brought out for them , I said oh no I’m so sorry and no we won’t need any paper , shortly after with out me asking for it the waitress brings me my tab , again i thought it was weird because i didn’t ask for it , they take it and hold it for a long time finally the manager comes out and says they will be putting a hold on my card for possible damage fees for the rocks , me and the family next to me was so alarmed because this was not mentioned prior to taking my card which I find to very sneaky and rude , immediately i said no it’s washable marker and suggested the manager bring water and soap , to see it’ll wash off the rocks , the manager never apologized she bought a bucket with water and i wiped the marker off which you can see in the video I’m attaching , and she just simply shrugged and said ok well I’ll let my director no .. I have never been so rudely embarrassed and disrespected and mistreated and to not even receive an apology ? Is unacceptable and as you can see in the pictures no marker is to be seen because it easily came right off

My husband and I had the pleasure of staying at this stunning hotel for a few days . The service, the amenities, the pool, the restaurants are all amazing and worthy of every accolade given. What really makes this hotel stand out is the superior customer service from the wonderful staff. Special thank you to Britney and Freddie at the st Regis Bar, Jeffrey at the front desk, Andre at Atlas, thank you all for your exceptional service, and our beautiful servers at Astor court. They made our stay that much better and we truly appreciate their level of superior customer service. This hotel is a true 5 star hotel, we will definitely be back ,