Waldorf Astoria Atlanta Buckhead

Shod was the first person I met when I arrived. He was very helpful with my stay. I was hosting an event for work and had lots of extra boxes in addition to my luggage. He was most accommodating and made my stay very easy. The hotel is great and so cozy.

I am deeply disappointed with my stay at this hotel. From the moment I arrived, it was clear that the property was in desperate need of an upgrade. The facilities are extremely dated and feel well below the standard you would expect from a five-star establishment. The food was a major letdown—bland and tasteless, offering little variety or flavor. I had hoped for at least one redeeming culinary experience, but unfortunately, that didn’t happen. During my stay, I also received a spa treatment that felt rushed and impersonal. It lacked the attention to detail and relaxation that should accompany any spa service, especially at a place that claims to offer luxury. Service was consistently subpar. There were multiple occasions when no valet was available to greet us or open the doors, which is a basic expectation at this level. Even worse, there was no hostess at the station when we arrived for meals, leaving us to stand around awkwardly. The staff, while polite, often seemed distracted and more interested in their phones than in providing quality service. Overall, the standards here are lax, and it simply does not feel like a five-star experience. I deeply regret my time here and would not recommend it to others. This stay was a real disappointment.

The rooms are spectacular. Elegant and spacious.. I would definitely stay there again. Next time I am in Atlanta. Carlos, the hotel, Director, was outstanding and is on top of everything at this beautiful property. Cannot recommend that enough!

What saves the hotel is the service and restaurant and the rooms. Which it needs because the outside environment around the pool and on verandas is utterly wrecked by the loud air units, one that sits atop what must be the restaurant, and the other stuffed into a corner near the pool. They just ruin the effect of a lovely property. What the heck were the designers thinking? But the rooms are very nicely put together and relatively quiet, with urban noises intruding now and again. Great bed and bathroom, which is what you want. The food at the restaurant is great, as is the service. But the whole hotel excels there. Not a single bad experience, or even a hint. Got help with Ubers and restaurants and even cheerfully with extra room keys when needed. Just really extraordinary service. If not, the grounds would just kill the place. Ownership better understand what great people they have, and how near just average their hotel stands.

This is a superb Hotel. The service was outstanding. The food in the restaurant for breakfast and dinner was among the best I've ever had in a hotel anywhere. Our server Mohammed at breakfast this morning brought a smile to my face with all the things he did for me that were special. The concierge Sukru took care of our every need and concern. Everyone from the front desk staff to the Bellman to the valets has the most lovely professional attitude and we're so helpful. The room was comfortable and extraordinarily clean. We love this hotel and would return when in Atlanta.