JW Marriott Auckland

Amazing hotel, great service, although under renovation but still offers great food and nice room condition. Breakfast is great with many choices, and look forward to the completion of the renovation. Hotel is in great location as well, close to everything

This is a lovely hotel - rooms are excellent, spotlessly clean, excellent service all around, awesome buffet breakfast. We got an upgrade to a suite which was huge and had big windows. Only complaint is that the hotel notified us 3 days prior to arrival that renovations were commencing, so the lobby is partially blocked off, no gym, no pool, no spa. And lots of construction noise >12 hours/day, 7 days/week. Very conveniently located. Good stay, just disappointing. They should have given us some points back or charged a lower rate once the reno started.

Nice hotel in the heart of Auckland cbd, walking distance to commercial bay, ferry to islands and viaduct. Room was nice, although bathroom seems half renovated as some aspects were modern and some were not so much. Breakfast had a decent variety of fresh food and staff are very friendly and lovely. Room service could be improved as the refill of amenities was not very consistent and shower room had lumps of dust. Walls also seemed a bit thin and there was strange noise early in the morning which seemed to come from the room next door. Overall, nice hotel and would recommend as only encountered minor issues.

A very smooth and restful stay at a great property. The J W Marriott in Auckland is centrally located, just a few minutes walk from Queen Street and about 10 minutes from the waterfront and aqueduct precinct. The hotel is modern and well appointed with a choice of restaurants and bars. Trivet on the ground floor offers an excellent breakfast and has a great dinner menu and solid wine list. Room service is first rate as most of what is on the restaurant menus is available for in-room dining. The rooms are spacious, modern & clean and the gym & pool are also modern and well maintained with a view across the city to the waterfront. The best thing about this hotel is the staff - all staff I encountered were friendly & helpful. They are a professional team who try to anticipate your needs and nothing is too much trouble. Will stay there again on my next visit to Auckland.

We chose the JW Marriott because of its location near the harbor at the lower end of downtown. It’s near the bus and train stations, shopping areas along Queen Street, and a short walk to the Viaduct restaurants and shops along the waterfront. We’ve been here for over a week, and it has been a very good stay. The hotel seems to be in a transition phase. It appears that renovations to the guest rooms are almost finished, as we haven’t heard much in the way of construction noise, which the hotel’s website had warned of. The day after we arrived, the JW Kitchen, which served food in a lobby area, closed, and a new restaurant, Trivet, opened up a stairway just off the lobby. Although the Marriott Lounge serving Marriott elite guests is still closed for renovation, it’s complimentary breakfast is now being served at Trivet. What a fantastic breakfast spread!! It offers almost everything you could want for breakfast. Although this has been a week of learning for their staff, service was good and food very, very good. We did order from room service several nights, and the food was high quality. The only glitch was that there was a little difficulty placing a room service order, as most often no one answered the phone at the room service number, and the front desk initially transferred calls to the same unanswered line. But the front desk staff did eventually take the order, if necessary, so it all worked out. And, as I said, the food was well presented and tasty. Staff were very attentive, friendly, and helpful throughout the stay. When we needed to make a slight change in our reservation, rather than going to the front desk, I emailed the staff person who had responded to an early inquiry before we started our trip. She promptly made the needed changes without any problems. Our room, on a low floor, looks out over Albert Street. Not much of a view. But the room has lots of plugs for computers, phones, etc., a small refrigerator, and a safe, which we really appreciate. There are two sets of drawers, but the drawers are all filled with hotel amenities, The bathroom features a large tub and a separate small shower. The shower gets the job done, but is just barely larger than “too small.” The only thing we had trouble with was the lights, controlled by a set of four rocker switches, and getting the correct combination of lights was frustrating at times. But that was a small detail in the overall scheme of things. All in all, we’ve enjoyed this hotel very much, both the service, the room, the restaurant, and the location.