JW Marriott Auckland

Location and amenities are good. But service is lacklustre and falls short of expectations for a 5-star hotel. On one of the nights we returned, the aircon was not working - room was at 31.5 degrees celcius despite our troubleshooting. We spoke to front desk who replied that they would send up a fan (this arrived promptly but didn’t do much to improve the situation) and get the maintenance team to take a look. We waited for an hour and called back front desk to ask what the situation /update was - only for the line to be transferred to another person who seemed to have no idea what was going on. They then called us back 2 mins later to tell us that the maintenance team has ended their shift and would offer us a change of room. Disappointed at the lack of follow up and service.

We have stay 3 times at the JW during December 2024 and although there was still some work being done in the hotel the experience was perfect. Staff, restaurant, rooms everything was perfect! I highly recommend for business or vacation, you wont regret it. Thanks all the team for the amazing experience!

Rooms are nicely appointed with very comfortable beds, quality free water, wonderful bath room with soaker tub and a shower with good amenities. From a room comfort perspective they had thought of everything. The one negative was the TV. They expect you to figure out how to access your own streaming services - ugh! Couldn’t get that to work mainly, I believe, because it required using Google Chromecast. Anyway, the room service menu would not load and basically we could get nothing done through the TV except watch a few channels with low quality content. And the restaurant had a management and scheduling issue - who was our waiter? The food was very good though.

This is a fabulous hotel and is centrally located to many tourist attractions. Buffet breakfast is great but it shows us that there is no easy way to access he restaurant from the hotel lobby without physically going outside. Who wants to do that for a stroller or wheelchair when it’s cold, windy any/or rainy? Given the gut renovation at this hotel I sincerely hope they will address this - easy to just install an electronic ramp like most places have in the US. This is why I ranked it 4 instead of 5 stars.

Good central location next to the waterfront bars and restaurants. Excellent car valet service and helpful staff. Modern room with attractive furnishings. Didn’t try the breakfast but would definitely recommend this place from a central location point of view - walkable everywhere