The Westin Riverfront Resort & Spa

We had high expectations for the Westin Beaver Creek, but unfortunately, our experience was far from what we hoped for. For the high price of staying at this resort, we expected top-notch service and amenities, but the reality fell short. From service issues to poor food quality, the stay was frustrating from start to finish, with our last night being the most disappointing. On our final night, we planned a family movie night and attempted to purchase a movie "on demand" through the TV. After selecting a movie, we received an error instructing us to call the front desk. When called, we were told they were "out of that"—which was baffling for a supposedly on-demand service. After further clarification, we learned that the hotel offers DVDs and DVD players for guests, but they had run out of the movie we wanted. We found another movie, called again to request the DVD, and were told it would be sent up. It never arrived. Given the poor service throughout our stay, we didn’t bother calling again. The ski valet service was another issue. We arrived early to get my daughter to her ski lesson, expecting to grab our gear and go. However, after asking for our skis, they were never brought out. After waiting for a while, we asked the staff where they were. They then realized they had brought out the wrong family's skis and ours were still unaccounted for. When they finally found our skis, they were missing our poles. Since we were running out of time, my wife and daughter had to take the shuttle without me while I stayed behind to sort it out. Turns out the valet had left the poles in our car instead of checking them in with the rest of our gear. Luggage service was also frustrating. Upon arrival, we were told our bags would be delivered to our room and that we needed to be there to receive them. We waited a long time with no luggage, so my wife took our hungry kids to the lobby restaurant while I stayed behind. After another 15 minutes, I called the front desk to move things along. Called again 10 minutes later. Finally, our bags arrived just as I was giving up and leaving the room myself. I would have much rather taken them up myself than waste time waiting in the room. Speaking of the lobby restaurant, the food was below average. The pretzel bites were overly dense and looked like dark fried chicken. The mustard sauce was overwhelmingly vinegary and unappetizing. The wings were overcooked and under-sauced. Service was inattentive, and we had to hunt down our server just to get the bill. After that experience, we canceled our dinner reservation at Stoke & Rye, not wanting to take another chance on the food. For a resort of this caliber and the premium prices they charge, we expected much better service and attention to detail. Unfortunately, this stay was a major disappointment. The service failures were consistent throughout, and for the price we paid, it simply wasn't worth it. Unfortunately, we cannot recommend this hotel based on our experience, and we hope they improve their services to match the premium prices they charge.

The Westin River Front offers ski-in/ ski-out gondolas. The lobby lounge is like a big living room with great service, food and live music. Beside the Eagle River, looks up to Beaver Creek Mountain, infinity pool and hot tubs. Elegant, but welcoming.

There are no shuttles from this hotel to Beaver creek resort after the resort closes at a timely manner. There’s one shuttle at 3:45 pm or one at 5:00 pm which is not enough time to pick your kids up from ski school and then you are stranded. Customer service was terrible all around. We were charged for items we didn’t receive or were given to us incorrectly from the Starbucks Restaurant. They will not help you with your luggage to take down to your car. There is only one water station in the lobby which is difficult to locate and also there is no apres ski. It is quite far and inconvenient to the ski village and the ski valet on property is less than helpful.

The hotel is quite nice and well-located, but it’s unethical for the Starbucks in the hotel to charge way more than the normal price for food and beverages. For example, the Starbucks charges $2.25 more for a venti matcha latte and $1.60 more for red pepper egg bites than a Starbucks located 5 minutes away by foot. Given that this isn’t an airport location, such a price difference from another Starbucks in the exact same market is grossly inappropriate. I complained to the Starbucks leader and they told me they can charge whatever they want because they’re not corporate-owned. I blame the Westin since the Westin is clearly taking a cut of the higher prices. I refuse to accept an $8.45 drink.

We just returned from our first time staying at this property We loved it!! The staff truly made the experience- Scott the manager did everything to make us happy - Andrew and Lance in the restaurant was so kind and took great care of us Every single person who worked at the resort was so helpful and wanted our stay to be memorable We loved everything about the resort - our room was spacious and clean/ ski valet was beyond helpful- they went above and beyond/ staff at the restaurant and bars were amazing The hotel was so careful with food allergies and took them seriously After staying at the Ritz, Hythe and now the Westin is our favorite place - on par with the others but the staff makes it so much better- even when they were at full capacity we never felt it. We did not get a chance to use the gym but it looked amazing with all the latest equipment and classes We did use the hot tubs after skiing which were well maintained