Our Habitas Bacalar

The service was very poor (outside of Ivan), even though in general the staff was kind. But the issues included: terrible/ imposible to use wifi - can’t make calls, can’t send messages, and definitely not check emails or do zoom calls. Even one of my friends called in Advance to check about wifi and they promised good wifi service but it was horrible. Thankfully one of our friends brought Starlink and that is how we survived bad wifi. In general, the portions of the meals for breakfast and lunch were an insult. In the breakfast included, they only give you one egg. Zero room service and the times for getting meals were limited. We have stayed at other habitas and this is WAY below the bar. Seems like a forgotten location where no senior manager has ever stepped foot. Ended up paying more than $3k for my stay for 5 days. Definitely never coming back.

Left two days early today. Off to a bad start the first day we arrived , which was Valantines day. We had to pay $423 for dinner . They had no other option as it was a special dinner that included a bottle of wine. The only choice was fish which my husband doesn’t like so we felt we were held hostage as town is 10 klms away and we just got there and had no car. The free breakfast as they call it was not good at all except for the fruit. The advocado toast was soggy with no flavour what so ever. Any toast you got was dry and seemed stale. Now let’s talk about the pricing of dinner and drinks. Any glass of wine or regular alcohol drink was at least $18 Canadian. So one day can be expensive as there is not a lot to do. The meals were very expensive and when we received anything to eat it was cold. I don’t mind paying if it is good hot quality food but it just wasn’t, very very small portions. We had bought a few bottles of wine the first day or so there at a price of $1000 pesos which was cheap wine at its best so the second night at dinner we had brought a red bottle of wine with us to enjoy. When we got the bill there was a $600 pesos charge that was explained by a very rude manager we had to pay. No where in the agreement does it say you cannot bring your own drinks to the resort far from town. The tent rooms are unique and comfy but very dark with no seating on the front as they want you to go down to the front and spend your money with outrageous prices. Do yourself a favour and stay in the lovely friendly town of Bacalar that is reasonably priced , with great accommodation , friendly Mexican smiles as we have always known them, and really good food, Habitas you not not only disappointed us , you ruined our trip. Stay clear from this resort.

SO relaxing! We've traveled a lot in Mexico and this was a very unique setting- looking out over the laguna was so peaceful. Bacalar takes care of their ecosystem which was nice to see. The food was OUTSTANDING! I loved how relaxing everything was. The outdoor showers and the wooden walkways were wonderful. We went on a pontoon boat one day which I highly recommend and the massages were wonderful. I do think it was very expensive and the room smelled musty/wet/moldy. But overall, I highly recommend if you want to go and do nothing in a gorgeous setting.

We recently stayed at this stunning hotel in Bacalar and had an overall wonderful experience. The property itself is gorgeous, and our Jungle Room was truly a highlight – tastefully decorated, spacious, and perfectly in tune with the surrounding nature. The food was consistently outstanding throughout our stay. We especially loved the organic chicken, and we were thrilled to learn that the Siete Restaurant received a Michelin recommendation in 2024 – well deserved! The staff was friendly and always made an effort to accommodate our requests. When there was a small mishap with our order, they made up for it with a thoughtful gesture, which we truly appreciated. Another great touch was the ability to request anything via WhatsApp – the responses were always prompt and efficient, making the experience very convenient. While we would love to give a 5-star rating, there are a few things that could make the experience even better: • Turndown service: This would add a touch of luxury that’s expected in similar high-end resorts. • Attention to detail during service: Every morning, we struggled with wasps at our table, and the staff didn’t seem to notice or address it proactively. Additionally, when we asked for fresh marmalade because the wasps took over the first one, the request seemed to cause some confusion. • Variety in the menu: For guests staying more than 3-4 days, it can feel a bit repetitive. A broader selection would be appreciated. • Allergy awareness: The staff only asked about allergies on our last day, but this should be done from the beginning to avoid any issues. Additional Notes • The Rooms are understandably a bit noisy since they’re tents, which we’re familiar with from other resorts. However, our specific room (No. 26) was located next to the staff break area, which made it hard to sleep past 8 AM due to the noise. This was unfortunate, especially during a relaxing vacation. • While the resort is wonderful, the price feels quite steep compared to similar destinations in Mexico, particularly given the ongoing construction on the property, which detracts from the peaceful atmosphere. Despite these points, we truly enjoyed our stay and have many positive memories. The beautiful setting, excellent food, and friendly staff made this a special experience. With a few adjustments, this hotel could become one of the best in Bacalar. We would definitely recommend it to others and hope to return one day to see how it continues to evolve!

Our habitats Bacalar is as stunning as any organic hotel in the world can be, however, may not be for everyone. This is an organic, outdoor vip experience but lacks perfection setting compared to a city hotel, thus expect some annoyances that nature can bring. The setting: in the middle of the jungle next to the lagoon it is perfection at its finest. The service and food complement the setting. Not a party place, it is only to enjoy yourself and your partner. This is the type of hotels you will see in top notch magazines for vip travels. Food great, prices ridiculously low, service 5 diamonds, all in all amazing experience.