The St. Regis Bal Harbour Resort

Pure Excellence! The property is absolutely gorgeous. Every inch of the property is immaculate. The rooms are absolutely gorgeous. The entire staff was so sweet and kind. Laura checked me in and was an absolute doll... she was so very kind to me and went above and beyond making my stay special from the moment I checked in. My little hand written card and welcome gift meant so much to me. She was so warm and welcoming. My room upgrade was absolutely gorgeous and so very much appreciated! Check in process went smoothly and she informed me of everything the hotel offered guests. Danny on the beach was very helpful and friendly. Solange is a TOP TIER concierge. She really made my stay one to remember. She's truly an angel in disguise. She burns with passion. Helping guests and making sure they're happy is her goal and she jumps the bar every time. She truly STRIVES to make sure guests are happy and their stay is nothing less than SPECTACULAR! She's so informative and gives the absolute best recommendations. I've stayed in many hotels and interacted with every concierge on any property i've ever stayed at and Solange was by far the best of all. Those 3 employees absolutely need to be recognized for their level of excellence! Everyone made me feel so very welcomed. It felt like a luxurious home away from home. I just checked out yesterday and already miss everything about the resort including the enployees! I would have had a wonderful stay regardless, but those three employees really made my stay memorable and special. I can't wait to stay with The St Regis Bal Harbour again. It was a little slice of heaven with angels all around me... THANK YOU FOR EVERYTHING! XOXO

My 3 night stay at this hotel was overwhelmingly full of problems that were caused or enabled by poor management and quality control. The experience was 2 star even though the facility itself looks like it's 5 star (but full of maintenance problems ranging from broken plumbing to broken exercise equipment and tepid hot tub). We had to move rooms 3 times and each issue was met with poor and slow communication by their understaffed front desk. My stay was bad enough that I convinced management to fully comp it, yet I am still unsatisfied enough by their complete lack of follow through that I am taking the time to write this review. Each time I called or visited the front desk to discuss a problem I have to wait 10+ minutes on hold.

The St. Regis Bal Harbour is an absolute gem where every detail has been thoughtfully crafted for an unforgettable stay. From the moment we arrived, the ambiance and attention to detail were impressive. The beach experience was truly exceptional. Soft, clean sand, the gentle ocean waves, and comfortable loungers made it the perfect setting for relaxation. Everything we needed was provided, from plush towels to private changing areas. We ordered non-alcoholic mojitos without sugar, and they surprised us with delightful sugarcane sticks, which added a nice touch to the drink. Our lunch at the hotel was just as outstanding. We each ordered a salad, and the quality of ingredients, the flavor combinations, and the dressing were all superb. The St. Regis Bal Harbour is truly a place where luxury and comfort come together for an exceptional experience. We already want to comeback!

My stay was absolutely amazing. I have never encountered such attentive and kind staff members. The hotel is beautiful and, it was so nice being right on the beach. The bed was very comfortable, and the room had plenty of space. The staff though made my trip perfect. Every one of them made me feel special and welcomed. I tried to write down the names of everyone. I apologize to anyone I encountered and didn’t get your name. Before I even arrived Anthony was so helpful setting up transportation for me. I really appreciated his time since I sent him about 30 emails. I did not get the name of the gentleman that checked me in, I’m so sorry. I want to thank you though for the amazing upgrade and walking me to the elevator. Thank you, Juan at the pool bar! You made sure I had a wonderful time and had everything I needed. Your kindness is much appreciated and won’t be forgotten! Thank you to Danny and Gerry who set up my chair at the beach. You greeted me with a smile and took great care of me. Thank you Jean Antoine and Luis for serving me at the beach! I appreciated so much you getting my order quickly and continuing to make sure I didn’t need anything else. Gabbi I spoke with briefly but I appreciate you making sure I had what I needed. Ryan, Sergey, and Amilcarr, I can’t thank you enough for the kindness and understanding you showed me! It meant so much to me!! Thank you for the wine recommendation as it was wonderful. I appreciate all of your time and making sure I was good. I truly appreciate you three. The hotel is absolutely beautiful, but the people made it the absolute best! Thank you again to everyone for making my stay so special!!

Mihalea at Les Gourmandise was absolutely one of the nicest, kindest people we encountered during our stay. We had an extremely stressful trip to the St Regis and her kindness meant more than we can ever say. She made our daughter feel right at home and went out of her way to make sure that we were able to order her something to eat during hours that nothing was really available.