AYANA Resort and Spa

We expected a peaceful relaxing time booking the Palace upgrade. Alas small children, unreasonable guests and broken air conditioning in the bedroom meant a very unsatisfactory stay. Had I not paid in advance I'd have looked for another hotel. The Palace area is not 'policed' so the pool is used by other guests, sun loungers too. There are signs saying just for Palace guests, but no one takes notice of them. People selfishly reserve numerous sun beds from early morning, some in the sun some in the shade. One obnoxious woman thought she was totally entitled to reserve 2 sunbeds at 07.00 and not use them til 15.00. A single person 'reserving' 4 sunbeds every day. The staff are all very friendly and smile a lot but many do not have a service culture and do not see that when clearing one table of empty glasses that the table next also has empty glasses so this should be cleaned at the same time. They cannot be trained properly. There appears a distinct lack of management. There are call bells on tables to order items but in our experience, none of them worked. I needed a quiet room to work and unfortunately we had noisy neighbours so the hotel kindly moved us to a quieter suite that initially was appreciated. However the air conditioning didn't work properly and despite a number of techical visits it was never fixed. Speaking to other guests this was not a unique issue as they had the same problem with the air con. The grounds are great, the food is OK but there are major issues with this hotel. The management know about these issues and no doubt I will get a reply from the hotel about how everything is being done and thanking me for bringing these to their attention. Hoever I feel that nothing will be done. It's probably just too expensive. I paid a considerable amount to stay at the property, expecting a relaxing and restful time, I never got it. I stayed for 9 days. 7 days too long. I have visited 141 countries, traveled to all 7 continents, and experienced many different hotels around the world. This is the first time I have ever wanted to leave a hotel.

7 pools, 7 bars this is a fabulous resort. The Rock Bar is amazing but the 2 rooftop bars had to be our favourites. Great views, awesome cocktails and even better staff. We could not have been looked after and entertained any better than how Henriea and the bar staff engaged with us. It was a great place to watch the sunset

The resort is absolutely beautiful, the ocean pool the rock bar, Kubu beach we will definitely stay here again. The tram is so easy to get around the resort. The spa was perfect to relax. The gardens and multiple pools and red and bars mean you never need to leave the resort.

They dressed up us beautiful! You must try Balinese traditional outfit !!!! Also you can take a picture outside and inside in Ayana resort. We had one of the best memories in Ayana resort. Staffs are so kind and friendly . Clothing are so clean.

We joined the Balinese dress up activity with Ayana and it was amazing. Great cultural experience definately will want to be back for more! Out hosts, Wanda and Aya helped us out for the day and they were amazing at getting us prepared and took many photos.