The Sakala Resort Bali

Me and my family decided to book a trip to Bali and we decided to go with the hotel Sakala. This resort is so gorgeous and beautiful and the staff there are so kind. These past couple of days during the breakfast buffet we were always greeted by such kind ladies at the front. We would also like to shoutout another employee Novan. He was so kind and helpful with everything and was always ready to assists us. If anything I believe he deserves a raise. I just wanted to say thank you for the gifts and the yummy fruit you gave us. I wish you the best 😇.

There are many many matters, small but many, that we didn’t think should be an issue at a 5 star resort. Both the reception manager and hotel/resort manager aware of these issues. These are excluded in the following only regarding New Year’s Eve dinner. We had prebooked the New Year’s Eve dinner, so we of course asked that there hopefully wouldn’t be any mistakes there. We were guaranteed that everything would be of 100 percent perfection. But NO. The first and only food from the buffet that I took was lobster and it was RAW!! So disappointing being guaranteed that everything would be in order. Of course I asked for a refund because I did not want to eat anything from that buffet knowing that serving raw lobster was the apparent standard, but instead there were apologies and maybe as an excuse for not dealing with the whole problem I was also told that lobster can be eaten raw (this I know, but served very differently). I am very surprised on how bad service from the management we have received and how poorly they have handled the faced problem by not coming up with an acceptable solution.

During my recent stay at The Sakala Resort Bali, Demmy, the Guest Experience Manager, truly stood out and made my vacation unforgettable. From the moment we arrived, he greeted us with warmth and professionalism, ensuring we felt welcome and comfortable. Throughout our stay, Demmy was always available, going above and beyond to accommodate our requests and resolve any issues promptly. His attention to detail and personalized service were exceptional. Whether it was arranging special experiences, recommending local attractions, or simply checking in to make sure we were enjoying our stay, Demmy made us feel valued and cared for. He managed everything with such ease and efficiency that it felt as though nothing was too much trouble. What impressed me most was his genuine passion for hospitality. Demmy didn’t just do his job—he brought joy and energy to every interaction, making us feel like VIPs. It’s clear that he takes immense pride in his role and is committed to providing the best experience possible for every guest. If you’re staying at The Sakala Resort Bali, rest assured that you’re in excellent hands with Demmy. His dedication and kindness are rare, and he is undoubtedly a key reason why this resort is such a wonderful place to stay. Thank you, Demmy, for making our trip so memorable!

Service was great. The resort was in great condition. Staff was super helpful and friendly. Living parts of the resort were really good and the breakfasts accommodated for everyone. The restaurant and the Sakala club was amazing. Staff were so friendly and welcoming. Such a wonderful experience

Best hotel ever!!!!!!!!!!!!!!!!!!!! We love to spending time in here!!!!!!!!!!!!!!!!! Thanks for krisna, esra, yani, nia all the receptionist they all the best, if you stay this hotel you should try the breakfast was nice!!!!!!!!!!!!!!!!