Kimpton Hotel Monaco Baltimore Inner Harbor

Beautiful old building – 1906 – former HQ of B&O Railroad. Room is nicely designed but all furniture and fixtures are very tired – sorely in need of maintenance. 1. Half the lights in the bathroom vanity are out. 2. The adjustable mirror (won’t stay in a useful position) and the toilet paper holder (wobbly) in the bathroom are loose. 3. The rug has carpet tacks sticking out – cut my foot. 4. The thermostat is literally held together with, literally, scotch tape. 5. One of the three lighting fixtures in the main room is just a bare light bulb. The only light at the desk doesn’t work. 6. Three of the five drawers in the main room chest/cabinet are off their track. 7. No bathrobe, slippers, bottled/purified water, toothbrush/paste, penn&paper, coffee/tea in rooms… only cheap disposable plastic cups – this feels like a Motel 6. 8. Paint peeling on bathroom ceiling, paint on many fixtures/furniture is chipped and old. Nice looking room (but outdated, not classic) – 3.5*/5*. Amenities – 2*/5*. Maintenance – 1*/5*. OVERALL – 2*/5* stars.

My sister and I are here for Special holiday. Both of us are disabled and we reserved a two queen bedroom and there were a number of problems with the room. When we checked in vanity light didn’t work. I couldn’t open up the closet door. There were no washcloths in the bathroom And a number of other things The Hotel was quick to come up with excuses why they didn’t have any washcloths sent up a service person which took about 30 minutes took up over an hour of our time. We are here for five days thank goodness this is our last night and twice our room was not cleaned after calling the first time it happened which was two days ago. I didn’t notify the Front Desk that I would like to have my room clean every day. as I was told that the rooms are not cleaned every day I did not learn this until I enquired about it. There was no information in my registration packet. There was no information online so I would not have known that the rooms are not cleaned every day. The rates are high. This room is tattered. Internet connection is very poor, there was a gaping hole in my duvet cover. The furniture is old and scratched and they have terrible customer service. The general manager. I’ve been trying to get a hold of him for the last two days. He pretty much refuses to call me back to discuss some of the problems that I’m having And his name is John Gilligan. I plan on calling the corporate office to report his poor customer service as it relates to my stay at this hotel. This has not been a great trip. I’m in tears because my sister and I have not travelled together and well over 10 years so this was supposed to be a special time and unfortunately this was the wrong place to book our stay. In addition the website is somewhat confusing because I thought they had room service. There’s no clear delineation on the site if they do have room service but of course they don’t and the restaurant is really a bar with maybe 10 tables in it and that is not what it looks like on the website. I’m extremely disappointed with this Hotel although it’s in a great location, I would not recommend anyone to stay here. I was told that they’re going to renovate The Hotel this year, but of course that does not help me at all.

This hotel was such a refreshing stay after our time in ocean city we booked a night here before leaving out the BWI airport and it was well worth it, beautiful hotel, just to note there is valet for $50 but you can go in and out as much as you want, you can also find a nearby structure to park if you don't want this feature, the staff at the hotel were amazing, very friendly, efficient and the room was gorgeous, the beds super comfortable, shower was also wonderful, there was a jet tub in our room but we did not use it as we were only there one night. The only thing I hoped for was a microwave in the room but there was one available to use nearby the elevators. Free coffee in the morning helped as well. I would stay again for sure.

We stay at Kimpton Monaco’s Hotels all the time. This one was the worst one we have stayed. There was no one at the front door to greet you. The person checking us in was disorganized and appeared overwhelmed. Went to the room, which was a king suite with a city view. There were no robes, limited towels and the room temp was about 80 degrees. The room had a jacuzzi tub, which had a broken stopper, making it impossible to drain the water. The shower pressure was inadequate. The room number fell off the wall in the hall, which looked like it was glued on many times. They had a microwave in the hall near the elevator which was weird. The B & O Bistro was so so unlike other properties. We booked in advance and the rate we were charged was higher than the online price at the time of stay. Contact IHG to no avail. Will not be going back and do not recommend this location.

My wife and I stayed at the Kimpton Hotel Monaco Baltimore this past weekend to celebrate our 6th wedding anniversary. It was our first overnight without kids in over 4 years as we have a 4 year old and a 1 year old. We have stayed at this hotel before multiple times and always enjoyed our stay however the level of service has dropped dramatically. I reached out to the General Manager, John Gilligan via email two weeks prior to our stay and asked about having some rose petals thrown on the floor and bed of our room to set the mood for our anniversary weekend. After a week without a response, I reached out via email to the front desk with the same request. I still received no response so I called the Friday prior to our stay and made the request over the phone, the person I spoke with said it was not a problem and they would be sure to make our stay extra special with rose petals. I was happy to hear that finally I reached someone but not exactly confident due to the lack of communication from the General Manager and front desk previously. I then called back again to confirm my request and spoke to a different individual who assured me that the system has been notated and the request would be taken care of. The next day we checked in to the hotel, I was given our room key to our King Room with a Spa Bathroom and there were no flowers. There were other missteps in service, I asked for a shower cap and was told it would be dropped off in our room but that never happened. When I checked out in the morning it was super transactional and not genuinely interested in if we enjoyed our stay. I would think twice before staying here going forward.