Kimpton Hotel Monaco Baltimore Inner Harbor

Hotel Monaco is absolutely gorgeous. It is a spacious and well maintained property. The rooms are large, clean and beautifully decorated with a comfortable bed and nice view. I love that each room has a yoga mat. This mindful approach to hospitality is seen in many areas of the hotel. All of the staff, including Michelle with events, Kate and Kumar at the front desk and Jeremy, bartender in the restaurant, were very friendly, attentive and responsive. The complimentary wine happy hour each day was such a nice touch. The wine was delicious and it was cozy sitting in the lounge area by the fireplace. The location is convenient and the accommodations were a great value. We will definitely be back.

This was the third or fourth time we have been to this hotel in the last six to seven years. We were disappointed that the hotel did not reinstate Happy Hour after COVID is now virtually behind us. Instead a bottle of wine was placed in a bucket at the check in counter! We were kindly offered the rest of the bottle when we registered our consternation. But we felt the hotel ambience has now become impersonal. This is for management: We do want to commend our receptionist, unfortunately I misplaced the business card of the name of the concierge I was given, my senior citizen ways are catching up with me.

As a person with a physical disability, I had a very bad experience. My accommodated automobile was totaled by the hotel’s valet, for which they admitted responsibility. However, there was no assistance, follow-up or courtesy provided to me in the days and weeks following the accident. Subsequent calls to the hotel manager were not returned. The financial loss I experienced was significant despite the assistance of my own auto insurer.

As others have said, nice building and great staff. But maintenance on rooms just isn’t there, and I blame management. No towel hook or anything near shower in giant bathroom. No luggage rack. No coffee in room. Lamps blinking and run down. Tv provides no sense of channels much less any guide to what’s on. Plumbing is extremely loud, so shower is unpleasant but also I had to listen to it in the middle of the night from next door. The poor staff cannot keep up with what management is letting fall apart. I can’t believe it’s a Klimpton.

Our least favorite Kimpton, no room service even though it says there is, no mini bar, no robes. Shower was terrible, sprayed all over the slippery tiled floor. Room was decent, clean and large. When i asked why they put a $75 hold on the room for 'incidentals' when there were not incidentals, she said well in case you break something. Ok then!!!! Restaurant downstairs is busy so you must make a reservation