Kimpton Hotel Monaco Baltimore Inner Harbor

The bed was really comfortable. I went for a college reunion with my best friends it was amazing. Walkable distance to the inner harbor. Will definitely come stay again! Everyone was really nice and welcoming and made the whole experience enjoyable. Just wish the heater was working.

The hotel lobby is spectacular, marble and stained glass everywhere. That charm and grandeur did not extend into our room, unfortunately. We stayed in a king spa suite. Upon entering the room and getting settled we opened the mini fridge to find it smelled like something was rotting inside. It filled the room with a terrible stench. We left immediately for dinner and we contacted the concierge, who told us housekeeping would deal with it while we were out. When we returned hours later we noticed that the carpet was threadbare in some places, and there was bubblegum in the carpet in a few spots near the windows. Additionally, there were uneven spots in the floor near the entrance to the bathroom. The bathroom itself was quite nice, however it lacked safety hand holds for getting into the deep tub. When we finally climbed into bed we realized that the bed was broken - the left side was so sunken in it felt like laying in a hammock. The right side was ok, but there were two of us so someone had to sleep on the bad side. In retrospect I think the box spring may have been broken. It was so late we decided just to tough it out. In the morning when we checked out I let the concierge know about the uneven floor and the bed, and she just said she'd let housekeeping know. No apology. No explanation. It was unusual to have such a bad room experience in what is supposed to be a four star hotel, but the attitude of the concierge was the worst of all.

Hotel Monaco is absolutely gorgeous. It is a spacious and well maintained property. The rooms are large, clean and beautifully decorated with a comfortable bed and nice view. I love that each room has a yoga mat. This mindful approach to hospitality is seen in many areas of the hotel. All of the staff, including Michelle with events, Kate and Kumar at the front desk and Jeremy, bartender in the restaurant, were very friendly, attentive and responsive. The complimentary wine happy hour each day was such a nice touch. The wine was delicious and it was cozy sitting in the lounge area by the fireplace. The location is convenient and the accommodations were a great value. We will definitely be back.

This was the third or fourth time we have been to this hotel in the last six to seven years. We were disappointed that the hotel did not reinstate Happy Hour after COVID is now virtually behind us. Instead a bottle of wine was placed in a bucket at the check in counter! We were kindly offered the rest of the bottle when we registered our consternation. But we felt the hotel ambience has now become impersonal. This is for management: We do want to commend our receptionist, unfortunately I misplaced the business card of the name of the concierge I was given, my senior citizen ways are catching up with me.

As a person with a physical disability, I had a very bad experience. My accommodated automobile was totaled by the hotel’s valet, for which they admitted responsibility. However, there was no assistance, follow-up or courtesy provided to me in the days and weeks following the accident. Subsequent calls to the hotel manager were not returned. The financial loss I experienced was significant despite the assistance of my own auto insurer.