The Royal Sonesta Harbor Court Baltimore

We just spent 3 nights at this hotel and we had a great time. We booked a room with a queen bed and the room was huge! The room had a pull out couch in addition to the queen sized bed, and there was ample space on the side for a table and all our luggage (the room was an L shape). The bathroom was clean and house keeping does a great job each day. The location was AMAZING. It is right across the street from the Science Museum and the Visitor's Center. There is a playground right nearby. The Aquarium is about 10-15 minute walk away. There are paddle boats for rent at the inner harbour. The zoo is about a 10 minute drive. The parking garage is easy to get to (although you do have to go through several doors so can be annoying with luggage and/or strollers). The gym was decent and the pool was indoors and warm. It's not a huge pool and it can get crowded in the evenings. The towels weren't replenished enough so you might need to grab some from your room. We did get a small individual sized box of cereal and it was $5! Insane pricing so would not recommend getting food at their coffee spot. There are a couple restaurants right nearby as well. We rarely took the car out and was able to spend our time at the inner harbour -- which is nice but there were groups of raucous-y kids riding bikes each evening that was pretty annoying. Overall the hotel and the location was fantastic. Will be booking again.

Unfortunately, I cannot recommend The Royal Sonesta in Baltimore based on my recent experience. While the hotel is situated in a decent location, the overall quality and service fall short of expectations—at best, this is a three-star property. Several issues arose during our stay, and though I won’t list them all, I will highlight a few key concerns. Most notably, the level of customer service was extremely disappointing, and the property appears to be poorly managed. Management was rarely present or responsive to guest concerns, and there was a noticeable lack of security throughout the premises. On multiple occasions, individuals who were not hotel guests were seen roaming the property—an issue that was only addressed after a fellow guest filed a formal complaint. Additionally, the hotel charges a resort fee, yet some of the amenities are not functioning properly. For instance, the hot tub was unusable during our stay—on two separate visits, the water was cold and clearly not maintained. Though it’s evident that this property may have once had great potential, it is in serious need of investment and improvement. Given the current state of the hotel and the cost of staying there, I would suggest exploring alternative accommodations in the area.

Beautiful view on the fourth floor !!!! A place to be proud of !!! Ahmed at the front desk was very kind to us !!!! The pool and hot tub are another draw to us !!!! This place is right across the street from the welcome center where you can take a tour by bus or boat !!!!! The historical tour was one of the most interesting I have ever been on !!! The tour guide Ian was very knowledgeable and would ask for him again !!!!

Me and my partner recently stayed at the Royal Sonesta and had a pleasant experience overall. The check-in process was friendly and efficient, and the grand lobby made a great first impression. Self-parking was easy, and the hotel's location in the Inner Harbour was perfect, with most attractions within walking distance. The room was very spacious and included a fridge and safe, which were convenient. The large bathroom was nice, although we would have preferred a shower cubicle instead of the shower/bath combo. Unfortunately, the soundproofing between rooms wasn't great, but the bed was very comfortable, and we appreciated the free bottled water each day. The hotel offers excellent leisure facilities, including a sauna, swimming pool, and hot tub, all of which were well-maintained and enjoyable. There are also other sports facilities available. The pool was warm, and the hot tub was a nice touch. The room had a large TV, but the channel guide didn't work, and the bedside plug sockets were non-functional, which is disappointing for a 4-star hotel. Although we didn't use the on-site bar and restaurant, they are available for guests. Overall, the Royal Sonesta has a nice, grand feel and offers a comfortable stay with some minor drawbacks. We would recommend staying here.

My husband was traveling to Baltimore to support his brother during and after a procedure at Johns Hopkins. We chose Royal Sonesta for its proximity to the location of his brother's house. Working with the staff via phone really helped lodging become an easily managed part of this otherwise stressful visit. Questions on parking, in & out availability & early check-ins were answered promptly and efficiently [by staff whose names I don't recall - sadly - would love to add them here. However, on the day my husband would be checking out, the procedure timing was delayed causing a situation where my husband would be still at Johns Hopkins at check-out time. So, once more I called asking them for solutions - late check out? Trai at the front desk quickly put my mind at ease by listening to the situation and saying automatically "We will work this out - don't worry!' What a relief that statement was as I was remote to Baltimore trying to minimize the stress my husband was dealing with. And he worked out a solution that was above & beyond. All in all, it is clear the staff have all good intentions to assist in the incidentals that come up during a stay! Thank you Royal Sonesta - Baltimore Inner Harbor - your staff managed to exceed all expectations of customer service!