Conrad Bangkok

We had an amazing experience staying at the Hilton during our trip to Thailand in November with our 1-year-old son, Hajin. The staff were incredibly kind and attentive, making our stay truly memorable. Among them, there was a male staff member named DOMP who went above and beyond to show so much love and care for our son. Hajin was so happy throughout the stay, thanks to him. During our 4-night stay, we received countless conveniences and thoughtful support that made our time in Thailand so enjoyable. Because of this wonderful experience, we are already looking forward to staying at this hotel again during our next visit. Thank you for making our trip so special!

The customer service at this property falls short compared to other Conrad hotels I’ve stayed at. The amenities are underwhelming, and the front desk staff is unaccommodating. Breakfast was disappointing on both days of my stay, with items running out and only being refilled after I requested it—clearly an issue of understaffing. There was no acknowledgment of my Hilton Honors status, which was disappointing. Additionally, I ordered food and asked the front desk to have a staff member bring it up to my room, but they refused, citing concerns about hygiene. Yet, if hygiene is truly a concern, little kids were running all over the breakfast area, coughing openly near the food. The location is not ideal, and upon check-in, the staff failed to explain all available amenities, such as the shuttle service to the BTS station. Overall, if I were looking to stay within the Hilton brand, there are better options in more convenient locations.

We just check in today 23rd Front officier ms Mind has greeted us so nice which makes starting of our trip better and better ! We will stay until Dec 29 Front officier ms Mind has greeted us so nice which makes starting of our trip better and better ! Front officier ms Mind has greeted us so nice which makes starting of our trip better and better !

Highlight is the refreshing welcoming Thai drink right as you check in at the front desk. The staff were very professional and if I'm not mistaken, housekeeping was about twice a day because each time the room is made and I return a second time during the day, I find that something has been rearranged in a perfect manner. Breakfast was a spread cut across 3 continents. It's almost impossible to not get something to one's taste. Complimentary cocktails was offered daily throughout my stay but I not partake in it and complimentary fruits, water and coffee were provided in the room separately from the mini bar. There's a shuttle to the nearest BTS station every 15 minutes and it's quite popular. The hotel itself is well located and a walking distance to the BTS station.

The best pillows in all the hotels I've stayed. The team at Conrad is outstanding. Very attentive and courteous. Vivian, Gaime, and Amy were exceptional. It's no wonder the Conrad has its reputation for excellent customer service. My bed was always made and I think they do that 2 times a day. The breakfast buffet is good and never any waiting. The massage on floor 7 is very nice too. I look forward to my future visits.