lebua at State Tower

I recently stayed at Lê Bua State Tower in Bangkok and found my experience to be a mixed bag. While the view from my room was absolutely stunning, showcasing the vibrant city skyline and the Chao Phraya River, the overall condition of the hotel left much to be desired. The property is in urgent need of remodeling and updates. The furnishings felt dated, and the decor was not reflective of the luxury one would expect from a hotel of this reputation. The bathrooms, in particular, showed signs of wear and tear, which was disappointing for a venue that prides itself on elegance. Additionally, while the staff was courteous, their service did not always meet the high expectations set by the hotel's reputation. There were moments of delay in response times and a lack of attention to detail that detracted from the overall experience. In summary, while Lê Bua State Tower offers an unparalleled view of Bangkok, it falls short in other key areas. With some much-needed renovations and improved service, it has the potential to regain its status as a premier destination in the city. For now, I can only give it a three-star rating.

Suites are of great space. Had a twin room with two really wide beds. The greatest of all was or "personal assistance" which made our check-in and shower experience (after our last day) unique!. Her name was "Kasele". Everyone will be lucky to be in care of her. Beautiful stay!!!!!

Due to flight times, we arrived at the hotel at 09:30, check in wasn't till 14:00. The staff were not very helpful. We were tired. The offer of going for breakfast was not offered. We had booked lounge access, which was on our booking confirmation. When we went to the lounge we were informed by the bar staff that we did not in fact have this option. It was embarrassing for both the us and the staff. Contacting our uk holiday rep, she confirmed that we had paid for this. After speaking to the receptionist, we were informed that they had withdrawn this and we had to pay extra. The written confirmation was not good enough! This was unacceptable. The room and location were perfect.

Service, hotel and the incredible view are simply unbeatable. The staff is very attentive and friendly and makes every wish. Special thanks goes to Mrs. Aoom Guest Relation Officer who is German-speaking and has enabled me a very generous upgrade. We thank you for this wonderful stay. We'll be back

I’m extremely disappointed with our stay at Lebua Hotel. We trusted the concierge to help us with our taxi booking, and we gave them our boarding passes to show the airport we needed to go to. However, they somehow managed to book our taxi to the wrong airport entirely. As a result, we missed both our flight and scheduled trips leaving us well over £1000 down. This kind of mistake is unacceptable, especially when you rely on the staff to assist with travel logistics. This caused a huge amount of stress and disruption to our plans. We expected far better service from a hotel of this caliber. When we contacted the lebua they claim full responsibility for their mistake but thier answer was that we would be entitled to a free glass of champagne and a room upgrade, this would not cover our losses and honestly felt like a punch in the face, not to mention this was offered weeks after we arrived back in the UK.