The Peninsula Bangkok

The Peninsula Hotel Bangkok remains a standout property with its fabulous location on the river and beautifully maintained grounds. However, the property is showing its age and could benefit from some updates. We first stayed here the year it opened (1998) and have returned several times since, though this was our first visit in a few years. Back then, the technology in the rooms was cutting-edge, but now features like a TV built into the bathtub and dark wood decor feel dated. For our 40th wedding anniversary, we booked a king-sized deluxe room. We were welcomed with a lovely spread of fruit, champagne, and a delightful celebratory cake—a thoughtful touch. However, we were surprised to be assigned a room with two double beds. The check-in agent noted that our reservation was for a king bed but mentioned something about a note about a preference for two beds ? ( I visited the hotel once with a friend ages ago and we requested separate beds- maybe that was in the system?) She offered to change our room, but we decided to stay put. It was odd and a bit of a hiccup on an otherwise pleasant welcome. There were a couple of minor issues during our stay: one evening, the air conditioning stopped working, and a technician had to come up to fix it. The breakfast buffet was delicious with a wide selection, but service was inconsistent, especially when it came to getting coffee. The spa experience was also a bit disappointing. Upon arrival, I was informed that the sauna and whirlpools were out of service. While I understand maintenance happens, it’s a key part of the spa experience. The Thai massage was fine, but the setup was unusual—the bed was on the floor without a face cradle, which made it uncomfortable to lie on my stomach. On a brighter note, dinner at the Thai restaurant, Thiptara, was fantastic. The food and service were both top-notch and a highlight of our stay. Despite some areas that could use attention, the Peninsula still offers excellent hospitality and charm. With some updates to the rooms and more consistent service, it could easily reclaim its five-star glory.

We spent 5 nights at the Peninsula Bangkok and were extremely impressed by the impeccable service at this hotel. From our arrival to departure, we felt like the staff at this hotel over exceeded all our expectations. We purchased a package that included transfers, some meals, spa treatments and discounts for some services which gave us the opportunity to use quite a few of the services offered. While the rooms are a bit dated, the river views and the property aesthetics made for a beautiful stay. The airport and boat transfers, food and beverage, laundry, spa, and housekeeping were perfect. As a somewhat “hotel snob”, l can recommend staying at this hotel and thank The Peninsula Bangkok for a wonderful end to our trip to Thailand.

One of the best stay experiences have had , brilliant service and attention to detail , the team was great , Aum at the front desk was excellent , Mr Titaporn at the airport was great , Normally hotels ignore u after u checkout , but not peninsula , they took care of departure at the airport too ! Brilliant The breakfast team , was in rythm daily , add to this the river and it’s magical view adds to this property glory !! Awesome is. An understatement for this property ! Wud like to repeat my stay

This time I booked the Grand Deluxe Suite at Peninsula Bangkok for celebrating Christmas with my girlfriend. First of all, I rarely post bad reviews online because most of my trips are wonderful but this time is literally the worst hotel experience ever in my life. I have always been a “Peninsula fan” and had been to many Peninsula Hotels in the world, and twice in Peninsula Bangkok before. But this time is definitely the worst experience ever which ruins my Christmas mood. From the beginning of checking in, I was upset by the receptionist by asking me what time would I check out. I assumed that might be a later check-out time around 1pm instead of 12pm which I’m not quite sure. But it turns out the latest checkout time is still 12pm as usual because they’re busy during Christmas season. Sure, before 12pm check-out is totally fine with me because it’s the regular time to check out but what’s the point of asking me in the first place? Want me to leave as early as possible? I’m not sure about that. This receptionist also didn’t introduce any hotel facilities to me throughout the whole check-in process which is very unprofessional to me. Furthermore, she asked me for deposit. I explained to her that I don’t use a credit card, I can pay by debit card. She insisted that have to be in either cash or credit card, ask me to go 2nd floor to withdraw cash. Ok fine, I couldn’t even get my room keycard before handing her the cash. By the way, the room charge was already paid completely upfront before check-in. The very next morning when I finished my breakfast and got back to the room around 9.45am, I can’t open the door with my keycard, have to walk down to Lobby to replace it. And with the replacement keycards, one of them still failed to unlock the door, only one keycard is working. Around 11am, the front desk starts calling me to rush me to pay for the last night dinner bill, rushing me to check out so desperately? Can’t you wait till checking out and then show me the bills? Just like any other hotels do? And for the check-out, they let me wait for more than 30 mins which really wasted my time. It turns out it’s their fault to mistakenly calculate the bill. All I get was a simple “sorry for your inconvenience caused”. And FYI, I was really polite and nice to the staff all the time, no quarrels at all. The reason for writing this review is that I don’t feel respected at all. I paid for a horrible experience. Besides that, the general facilities are fine, the other staff are friendly. The room decoration is a little outdated, all the switch buttons are not very sensitive and have scratches here and there which is understandable due to it’s last refurbishment was done in 2013. To be honest, with the price paid ($1300 per night) for this suite which is 3 times more expensive than other rooms, I do expect more, especially during Christmas time. However it turns out you pay for the most expensive price to get the just average experience. Maybe it’s my fault to put too much expectations on Peninsula Hotel? Lastly, personal advice for those who still want to experience Peninsula Hotel, I think the regular rooms are good enough. That’s the best they can provide, no need to pay for extra. Personally, I will never choose Peninsula again. There are plenty more better options for this same price.

First time in this property. Very nice rooms, beautiful, fantastic room and specious. Big bathroom with great size of bathtubs. His/Her area in the bathroom every couple will appreciate. Excellent Breakfast. Boat Servcies to Siam and Pier. Definitely coming back.