Shangri-La Hotel Bangkok

I’ve been a loyal guest at this hotel for years, drawn back time and again by its consistently high standards. The lobby, pool, bar, and restaurants remain impressive, and the service continues to shine—attentive and professional as always. These are some of the the qualities that have kept me returning. Sadly, this stay has been a letdown. The room I’m in—and frankly, the entire floor—reeks of a damp, musky odor that’s impossible to ignore. Beyond the smell, the room itself feels neglected. The once-beautiful wooden furniture, which used to be a highlight, has been sloppily painted over with an ugly brown coat to mask chips and scuffs. It’s a tired, dated space that doesn’t match the excellence I’ve come to expect. For a hotel that’s built its reputation on quality and keeps customers coming back, this drop in room standards is disappointing. I hope they address it soon—it’s a shame to see such a gem lose its polish. Let me know if you’d like to adjust the tone, add specifics (like the hotel name or location), or refine it further!

Joe and his staff was the most nice people❤️ and the food was realy fabelous 👌they wear making it in best Way. It was the best evning to celebreth my dear boyfrinds birthday🇩🇰💥 We will absolut go there again if we visit Bangkok🙏🥰. All love from us🙏

It pains me to write this, because several members of staff were warm and attentive. But Shangri-La Bangkok is past its prime—and at this price point, too many things fall short to recommend it. The hard product feels dated. While the riverside setting is great and the outdoor areas are pleasant, the property as a whole is showing its age. Rooms are spacious but tired: cupboards are worn, bed frames are scuffed, carpets show clear signs of wear, and tech (blinds, TV, connectivity) is lagging behind. The hotel is split into two massive wings, and although not inherently problematic, it means crossing through a strange, low-ceilinged passage that feels more like a service tunnel than a luxury hotel corridor. There are some bright spots: the pool areas are well-positioned along the river, the gym is reasonably equipped and well-maintained, and there are some nice touches if you’re looking to spend time outdoors. The soft product is a mixed bag. Breakfast offers a good spread, but it feels industrial and impersonal—especially when 150+ people are packed into the room at peak hours. There are queues, crowding, and none of the calm you’d expect from a five-star property. Service overall didn’t live up to expectations. Poolside lunches regularly took 30–45 minutes to arrive, and staff could be hard to get a hold of. The food, when it came, was forgettable. What stood out in all the wrong ways was the constant reminder of the Shangri-La member points system: every menu lists prices in both cash and “points,” which feels dated and frankly tacky. It gave off the vibe of an aging resort trying to cling to loyalty schemes that belong in another era. There’s also something jarring about the hotel’s atmosphere. It caters heavily to older cruise passengers, and that’s fine—but it feels like it’s designed for the Bangkok of the 1990s. Twice during our stay, we saw nearly empty restaurants hosting full-scale cultural shows for two or three guests. It felt out of place and awkward for everyone involved. TLDR: This is a hotel trading on past glory. While there’s some charm left in the riverside setting and the staff are doing their best, the property is due for a complete rethink if it wants to compete with the best Bangkok has to offer today. Disappointing.

I can't tell you how great it felt to be back at the Shangri-la we had to cancel our trip last year due to ill health so it felt extra special to be there. Shangri-la never disappoints and it's still as excellent as I remember. We stayed in the Horizon Club and it was amazing. We were so well looked after by Oui and her team Teddy, Sasa, Kook and Jean's who were highly attentive but not intrusive, professional and polite. They made us feel so welcome. We really cannot wait to return next year. Thank you so much Oui, Teddy, Sasa, Kook Jeans. Looking forward to seeing you all again

This is a truly 5 star hotel. We stayed in the Krungthep Wing, with the river and balcony view, which was just lovely, watching the sunset over Bangkok and the river. It had great food from breakfast to dinner (including room service). The staff were all friendly and helpful, providing pointers and advice. It was a great location to use the water taxis as it is located on the river side. Cheap transport costs to the Grand Palace and surrounding temples via the boats, and also a short water taxi to Asiatique, where there are more bars and resteraunts and it is the location of the river cruise departures.