The St. Regis Bangkok

I had a wonderful two-night stay in a one-bedroom suite at the St Regis Bangkok! - Location: convenient location right by the BTS and in walkable distance to the metro. I only used public transportation to get to different spots during my stay. It's a fairly short cab-ride to/from the airport. - Room: I had a large, beautiful one-bedroom suite with a mesmerizing view over the golf course and the city -- including from the bath tub :). The bed and furniture were very comfortable. The decoration was classic but tasteful. The bathroom was large, modern and well appointed. There were outlets and electronic controls for everything in multiple places. - Service: the butler was always only a quick call away, including in the middle of the night. I used my butler for several things including unpacking, running a bubble bath and packing. They took care of everything I asked quickly and with high standards. Service in other parts of the hotel was very good as well. - Breakfast: Wow, wow, wow. The buffet was very decadent with varied cuisines and items on order as well. From a healthy egg & greens dish to a pad thai omelet to satay to mango sticky rice, I really enjoyed everything I had there for breakfast over the course of my stay. - VIU Restaurant: I had an amazing 4-course Thai set menu there. Excellent service, beautiful presentation and really, really delicious food. - Pool: There is a reason that's the main picture you see of this hotel :). The pool is really beautiful and with what is probably one of the best views over Bangkok. I had it all for myself for a great swim around 7am. - Spa: I had a traditional Thai Massage at the Longevity Hub. The treatment rooms are very well appointed (which made a big different for me, compared to cheaper massage places) and my massage therapist was great.

I really enjoy my staycation at St.Regis Bangkok so much. Check in with Khun Nita was smooth and Khun Han accompanied me to the room so nice. Also Khun Bas is really helpful butler. Really enjoy with the view and room was really clean. I love a good scent of hotel since I walked in to the hotel too. All staff are excellent Will be back for sure!

I stayed at this beautiful property for a month. It is my favorite hotel In Bangkok. The staff from the moment you enter made the stay so beautiful for me. I loved the breakfast everyday and the pool sauna facility was just perfection. To give you an example of the service, I walked in having came from Dubai with my St Regis Dubai Hat. uncle Eed at Valet saw it and him and the head butler organized to get me a hat with st regis Bangkok which I am now wearing. The head butler made everything great and I had everything I ever needed in my month staying at the property Uncle Eed is a great man and I also recommend thai boxing classes with Jack!!

***Updated - below was the review I had initially written. However upon arriving back home I found an email from the hotel asking me whether I had consumed a bottle of alcohol from the minibar - which I obviously did not, because otherwise I would have paid for it upon check-out. Of more than 90 actual nights this year, this is the first property where this has happened. Upon confirming I had not consumed anything and asking them to check again the bottom shelf where I had placed various items to store, possibly pushing the bottles out of the way, they withdrew the request, but this is immaterial as the issue here is that beneath a veneer of forced and mechanical hospitality, this is one property where guests are treated as either likely to take advantage of the hotel or to be taken advantage of by it. Dropped the review by one further star and this has sealed my intent never to return as well as ensure we do not ever run events at this property. Original review below: Not at all the review I was expecting to write, but this stay was a real disappointment. Despite staying in pretty much all main 5* hotels in Bangkok I had never stayed at the St Regis, the brand evoking a rather dated idea of service. Between a fussy and heavy style throughout and a less than forthright rooms manager, the mix proved a little too underwhelming as compared to expectations. This started from arrival in the evening, where, whilst my luggage was ceremonially extracted from the car, when I took it and walked in I realised no one had bothered to tell me where reception was since it wasn’t located on the ground floor as expected (it’s on the 12th floor). Once there, and despite being a Bonvoy Titanium member, no significant upgrade was offered. This despite even trying to use upgrade awards a few days prior rather than rely on room allocation. The effusive rooms manager claimed upon check-in that there was no better room available, with all suites fully booked. No lounge and since my rate already had full breakfast not much in terms of recognition. After settling in the room, I noticed by chance the floor plan, clearly showing the room I had been allocated as the smallest on the floor. When I called and spoke to the same person, he eventually offered to show me another similar category room he claimed was bigger, which I refused as it was late. Yet upon checking the app, it became apparent that a large number of suites were also available - Metropolitan, Grand Metropolitan, Caroline Astor, St Regis, Legacy… you name it. Whilst I certainly would not expect a rare specialty suite, the abundance of options, versus the narrowest room allocated, contrasts a little too much with the statements made upon arrival. Lying to guests is never a good approach. The room itself is incredibly busy - there is stuff everywhere. Magazines, various other papers and notices, cups, trays, boxes, etc…; every surface of every single table/cabinet has something on it which most likely you would not need, or at least not in the multiples on display. Bathroom is even worse with a packed countertop leaving no space for your own toiletries. Just stuff everywhere. Yet even the things that you’d expect could be useful, such as a note on tomorrow’s weather, are just ceremonial since the card was blank (photo). Overall a very pointlessly busy room to give the impression of opulence when the key features are missing. It’s also poorly maintained - bathroom light sconces stopped working by the morning of day 1. Breakfast is very average… service there is either slow and unintuitive or unpleasant, with special mention to “Sij” who seemed bothered just being there. Arranged for drinks in the bar with some business associates and the atmosphere is ghastly with very loud but terribly bad music playing - not at all what I expected… was also surprised to see a minor, maybe 12 years old, sat on the bar side. Breakfast aside, service throughout was mostly friendly but lacked any genuine warmth. Additionally I can’t say that seeing people take off their shoes before entering the room (all “butlers” did this), with full display of crumpled socks, was as elegant as they seemed to believe. It’s also very questionable to make employees walk in socks on floors where guests wear shoes straight from the (often wet and dirty) streets, not an hygienic practice at all. Again, a fussy, dated, weird idea of luxury. Would not recommend nor would I return when I visit Bangkok again in November.

We got 2 rooms for our family. My wife just got her Platinum status but hotel still got her last status on file and didn’t offer an upgrade. It went back and forth and ultimately I saw on her paper the incorrect status. We showed her proof and she updated but still took over 30 mins for check in and still no upgrades. Waste of time plus there is no lounge so Platinum status was pretty much meaningless, did get breakfast buffet but choices were meh. Far from city center, I would not come back. Room is nice though and services were good but for just the room, I’ll go somewhere else.