El Palace

We had a wonderful experience staying at the Hotel El Palace. The old-world charm of the hotel was warm and inviting, and the rooftop was incredibly relaxing. While the hotel itself was outstanding, it was the people that made our stay special. Everyone from the reception team, the bellhop team, the concierge team, the housekeeping team, and the waitstaff team was patient and friendly. They always greeted us with a smile and took time for a conversation even though they were incredibly busy.

The Hotel Palace was exactly what you would expect of a 5-star hotel. The accommodations were beautiful and sparkling and the staff were excellent. While the hotel has a formal look, the staff are warm and welcoming. The location is walking distance from La Rambla and the concierge staff were able to give us excellent guidance on local restaurants. I could go on. Bottom line, I would highly recommend this hotel and I would definitely return if we are ever back in Barcelona.

Barcelona is one of the most beautiful cities my wife and I have ever visited and Hotel El Palace is a hotel second to none - and we have a fair amount of experience of the world's finest. The efficiency, service and friendliness of all who work there should be front and center to any review. What more can one say? One other thing. Just across the street is an Argentinian restaurant called 'Patagonia'. It has been many years since we have dined as we did.. Just to say I have searched for years for the perfect empanada and I found it!!!

Hotel was nice, spa was not. Extremely disorganized and not enough staff working. Charged twice for appointment and must go through my bank as fraud to get it removed. The staff was rude and not helpful, I provided bank statements with the charge twice, and still nothing was done. If you are specifically looking for a five star hotel- look elsewhere. American Express needs to update their fine hotel collection list, this should not be included.

The hospitality at the El Palace was second to none. Everyone from the Front Desk staff, to the Bell team, to the Concierge were incredibly helpful and friendly. The room was very comfortable and had all the needed amenities. The view from the rooftop was breathtaking. Overall, the El Palace was an amazing place to stay for our first trip to Barcelona, and we would definitely stay again if we came back.