Hotel Arts Barcelona

It looks kneet but everywhere is dirty, customer management is terrible they dont care about their customers, bedsheets don't get changed. Receptionists don't know how to do anything. If you look around most of the employees are young, and that's because more than half thr workers are interns, meaning they don't know anything, how can you expect tohave a good time when everything you need is delivered in a bad way or they don't know how to.

Our stay here was over the top. Everyone treated us as if we were the only guests. We had spare time while there and wanted to visit Mont Serrat. We were directed to Mery with concierge's. She did a phenomenal job arranging every detail of a tour for us. Their driver, Raul, was excellent. He drove us to the cable cars and met us up on Mont Serrat after we called him that we were finished. He then took us on a very scenic drive back down the mountain which included a 14th century church. This was a wonderful way to end our stay in Barcelona.

This is a lovely hotel. Not necessarily from the outside, but a real haven when inside! The service is excellent and nothing is too much for the solicitous and charming staff. The breakfast is excellent as is the food generally. Beautiful views and a good pool area with views over the sea. Rooms are a little dated and are currently undergoing renovation, but that does not detract from the experience. It will be even better after the renovations. A great hotel from which to experience Barcelona!

Ritz Carton canceled our reservations a week before we our arrival, leaving us stranded and completely ruining our vacation. They had some electrical problem. We booked two rooms, months earlier to obtain a decent price from this expensive property and therefore, upon trying to find comparable property at such short notice, we ended up paying thousands more. Upon asking for remediation, we were given the middle finger! If there is anything that needs to be regulated, it definitely is this. The airlines pay up when they do this to you. What makes you think you're exempt and why do you call yourself "The Ritz". This definitely isn't a 5-STAR hotel but a low class hotel that hides behind their fine prints!

Enjoyed a pool pass on two consecutive days. €90 each day. The food was lovely and the surroundings and view spectacular. Enjoyed my stay, which I found very relaxing, so much so that I booked again the next day (minus my husband who likes being more active!) The only small criticism was the music which was repetitive and on a loop, and the drinks were very pricey. But, the staff, with special mention to Julian and Daniella at the beach bar, were very attentive and friendly, and clearly work hard to make sure everyone is happy and have their needs met. If you get the chance, don’t hesitate to book a day pool pass.