Hotel Granados 83

We did not expect that we will experience flooding in a 4star hotel. When we arrived from our day tour and we noticed that there was water dripping from the upper bedroom since we are on the bilevel family suite. We called frontdesk and told them, the nice lady staff entered the room and told us she will call for repair but since it’s the weekends it might take a while and told us we can move to another room if they can’t fix it. Since it’s night time we need to find dinner but we cannot just leave the room so we need someone to wait for the repair and two in our group will buy dinner. When we arrived probably around 30minutes the repair man just came the same time as we returned. So we have to eat our dinner in a very uncomfortable manner seeing the leak from above while panicking since our luggages and belongings are getting wet already. So without finishing my bread and coffee, I went to the frontdesk and told them that we cannot stay in our room anymore and the night shift lady staff told us that we have to wait to let it fix or they can move us to a premium room. The butler interrupted us and told us that we should not worry since the water leaking is clean and not coming from toilet. Even we told them that our things are getting wet already. So we said that we wanted to be moved so she called the manager and they talked for about 15 minutes. They told us that they will help us transfer our luggages and when we went to the new room it was not a premium room but just a standard room. Plus they insisted that they will give us a free champagne since we are celebrating my birthday. We have to immediately packed all our things. Then when we went to the new room which has a foul smell in the bathroom. They knocked and gave us complimentary water. The next day when we spoke to the morning guy staff in the front desk he asked if we liked our new new room and we told them that it has a foul smell he started to look like he got mad. Well, all we can say is that first the leak was not our fault and please don’t book the family suite or the room in the fourth floor or you’ll end up like us completely ruined barcelona trip especially since we were celebrating my birthday.

Very nice small hotel in beautiful Barcelona- high quality breakfast with great service- best of our vacation. Friendly and knowledgeable staff with local suggestions for dining etc. Location was perfect for walking to sites and pick up for excursions- comfy, modern rooms - highly recommend!

For an expensive hotel, the service and amenities did not justify the cost. Items were missing from my room, and the management did nothing about it—not even an apology. The only thing good about the hotel was its location and Enric Granados Street with its restaurants and cafes.

Lovely Boutique style hotel. I wish I had had more time to enjoy the facilities. Easy walk into city centre.

Excellent hotel with polite staff. Room was clean and beds were very comfy, rooftop pool and bar was amazing and well maintained. Good location and could walk to most tourist attractions with 30min