Monument Hotel

We were very excited to book a stay at this hotel after hearing great things. Unfortunately, we didn’t seem to experience what other reviewers have talked about. Firstly, I should start by saying that the hotel itself Is lovely and stylish. The entrance was a very pleasant welcome to our stay in Barcelona and the staff on reception were pleasant and friendly. We checked in at 3pm and were shown to our room, and after travelling all day wanted to get a couple of hours sleep to recharge for the evening. As we laid down loud drilling commenced in the room next to us. We gave it 30 minutes before calling down to reception as we understand that emergencies happen and things can’t be helped. The drilling was so loud that the walls were vibrating. When we called to reception she assured us that the drilling would Continue for 5 minutes or so and apologised. It continued for a further 20 minutes and immediately after it was constant hammering for another 30 minutes. Not relaxing at all. There was no offer to move us to a different room and not much of an apology. Considering when we checked in we were told that the hotel wasn’t full occupancy, I was surprised that guests were being put into rooms in such a noisy area of the hotel. The following morning we woke up to no water. We were unable to flush toilets or wash and clean our teeth. We contacted reception again and were told that they were aware of the problem and had been working on it for a few hours. If this was the case, why were guests not told or offered water to use in the morning? We left the hotel as we needed a break and came back at midday to find that the problem was still ongoing. As we only had a short stay in Barcelona we opted to move hotels to the Majestic (just down the road). The service we received here was second to none and couldn’t be more different to that of the monument. Overall, we were really disappointed considering the money that had been spent for us to stay at the monument. When we changed hotels, the Monument gave us a discount of 50% on the night we did stay and refunded us the remainder of the stay which was kind but it still caused unnecessary stress and inconvenience. A little pre thought goes a long way when you are experiencing difficulties, but there appeared to be a real lack of client focus at this hotel which was a crying shame.

An incredible experience. The Monument was a home away from home. We would always go back. The room was outstanding. The towels luxurious and glorious. The staff superb, especially the concierge team making sure every experience was memorable.

Beautiful hotel and the location was perfect. It was our first time to Barcelona and we would highly recommend staying at the monument hotel ! The walk to the important sites were all within 30 min. and the rooftop glass room restaurant was a bright and cheery beginning to our day. Looking forward to a repeat visit !

best hotel in barcelona,Excellent restaurants, terrace, concierge service,very convenient location,clean rooms, wonderful breakfasts for every taste,special thanks to the concierge service! We will be happy to return to this hotel!!

This is such an outstanding hotel! The service is the best we have experienced worldwide over, even in more expensive hotels. We traveled in early January and stayed in a Patio Suite for four nights. The bed was extremely comfortable. The room was beautiful, clean and modern. The bathroom was fully equipped and spotless. Maid service was excellent. They replenished soft drinks and water on a daily basis which was just wonderful. We had some personal requests for assistance which the staff could not have done a better job to accommodate. The location was absolutely perfect. The hotel was quiet and we slept well. I would return to Barcelona just to stay at the Monument!