The One Barcelona

From the moment I departed my yacht cruise and arrived at The One Barcelona I knew I had made the right choice of Hotels in Barcelona. Courteous, helpful and very accommodating is how I'd describe the staff. The rooms were nicely appointed and luxurious. The restaurant on site was amazing and the drinks served very well done. I'd definitely go back myself and recommend it to other travelers who want a boutique experience at a lovely Hotel.

We recently went on a two week trip through Spain and stayed in several fantastic hotels. The One in Barcelona differentiated itself by providing a customer service experience that was beyond expectations. Hotel rooms are hotel rooms. It is the people that make the difference.

The One hotel is without exageration or doubt, the best hotel I've ever had the pleasure of staying at. I have stayed at this hotel now for 8 years in a row and I travel worldwide for work and it is truly fantastic and unmatched globally. Every detail of the hotel is immaculate and luxurious. The staff of all levels - from the bell boys, to reception, to waiting staff in the restaurant and bar are fantastic and true professionals at what they do. Nothing is too much trouble, they are polite, warm and friendly and courteous. Every time I have stayed in the hotel, it surpasses the previous experience and we leave with a renewed sense that this is a hotel that is simply world class and at the top of its game. The food is top class, as is the mixology on offer in the bar area. The rooftop pool and bar feels like you are in a different world. Wonderful and highly recommeneded.

We stayed at The One at the end of a Mediterranean cruise, after booking a reservation several months prior to our visit. We checked-in and found out that we had made a simple mistake of my wife and I each booking a room assuming that the other had not taken care of the plans. The hotel was nowhere close to full as we only saw a handful of other guests during our stay. We asked if one of our reservations could be refunded as we were not actually cancelling, just using only one room. The hotel refused and asked us to speak with Amex travel who reached back out to The One on our behalf. They offered us a credit for a future stay if we ever come back to Europe where most of their properties are. It’s hard to believe that a high end hotel like The One would treat their guests this poorly considering it was an obvious and honest mistake. It completely overshadowed what would have otherwise been an enjoyable stay, with the exception of the concierge staff having to be asked several times to simply arrange airport transfer in the morning. This was our first experience with this chain, and unfortunately it will be our last.

Lovely hotel with attentive staff. Generous portions of food beautifully presented. The roof top bar was pleasant and fresh. We enjoyed the wine suggested by the wait staff. Our room was comfortable and a good size. We were able to easily walk the neighborhood.