Montigo Resorts Nongsa

The villa spacious and clean, though a bit dated. Amenities and service good and prompt. Great personal service by Erwin to ensure stay is comfortable and supply sufficient. Ensure all is clean, and allows to clean pool. Been here multiple times, definitely won’t be the last. Kids love the amenities and privacy.

The service from arrival till the end of our stay is very seamless and amazing. The staff from the front desk till room service were very humble and friendly. They never fail to smile and always ready to be at our service. Next the food and table service is amazing. I will definitely come again with bigger family members here. Kudos to Erwin,Rasyid,Kevin and the teams for their great service. From getting my room ready and cleaning it after. This is the best memories that one can ever get.

First and foremost, the services and hospitality provided by your team were truly outstanding. The staff were genuinely attentive to our needs, frequently checking in to ensure everything was in order. It’s this exceptional level of care that keeps us coming back, making this our fourth visit to Montigo Resort. While we greatly enjoyed the stay, there are a few concerns I’d like to highlight: 1. Renovation Disturbance During our stay, the villa beside ours was undergoing renovation. While we understand and appreciate the importance of upgrading facilities, the ongoing construction work disrupted our privacy and comfort. For instance, workers were present in the pool area while we were swimming, and the construction noise persisted during the daytime. I had to inform the reception before the work was paused. Such incidents could be avoided by assigning guests to villas away from renovation areas or scheduling the renovation work outside guest stays. 2. Room Amenities Pillows:  While the room was comfortable, I feel the pillows could be improved. Providing guests with options for different pillow types would enhance the overall experience. TV Functionality:  The TV in our villa was not operating properly, and we had to request housekeeping to change the device. Despite these concerns, our stay was fabulous, thanks to the excellent service provided by your team. The housekeeping staff went over and beyond to search and retrieve our float from the cliff of our villa. We greatly appreciated the effort from the staff. Montigo Resort has become an annual family tradition for us, and we look forward to seeing even better enhancements during our next visit. Thank you for continuously striving to provide a wonderful guest experience. I trust that these points will be taken into consideration for future improvements.

The beach in front of the spa rooms was very disappointing. It was dirty, with rubbish scattered all along the shoreline. This completely ruined the relaxing atmosphere we were expecting. I hope the management takes action to clean it up, as it significantly affects the overall experience.

A big shoutout and praise to the team at Pantai Restaurant @ Montigo Resorts Batam. Thank you to Benny, Yuyun, Alif, and Ariq for being so welcoming, attentive and prompt in their service and in making our dining experience very pleasant and comfortable. Thank you team once again!