Inn at Bay Harbor, Autograph Collection

We have been coming here every year for 19 years and this is the first time we had a terrible experience . There must be new management. Check in was THREE hours delayed and all they offered my husband and me was a free drink. For a three hour delay….one drink. But we didn’t make a fuss assuming we could ‘settle up’ upon check out (honestly we assumed they would offer to comp us a bit off the total). Nope. They wouldn’t even okay a late check out (we asked for one extra hour). Insane. Terrible mgmt. good food tho. But not worth the $950 a night we paid.

The information presented here is based on an extended nine-day stay in June in a one-bedroom suite rated at $700> per day. The rooms are quality and clean, the grounds are beautiful, and the area is incomparable. The housekeeping girls were sweet and solicitous. However, we experienced some significant negatives: 1) We are elderly professional writers who were on a working vacation, so we requested a quiet room multiple times six months in advance, but when we arrived they insisted on locating us in a room adjacent to the noisy main lobby and immediately above the valets and their reserved parking area. It was the worst room in the massive hotel complex – having an elevator, laundry, stairs, housekeeping closet, lobby approach, and meeting room encircling our suite?! The hotel was seemingly NEVER near capacity based on the largely empty parking lots, so this poor location was purposely assigned to us for some other reason. They simply demonstrated a practiced inflexible and dispassionate attitude. 2) The valets continuously and needlessly honk the car horns relentlessly at all hours. The hotel insists that without exception all vehicles be immediately controlled by them. Thus valets are fully responsible for all vehicular noise, including any prolonged and loud idling of those with thundering modified exhaust systems. BUT in particular, the purposeful habitual honking is very annoying and disturbing (honking is NOT required to lock a car, it is only to be used for finding a misplaced one). 3) After several days of patiently accepting the auto-related noise, we requested management to ask the valets to cease their useless honking. We were told they would comply BUT the honking immediately increased in volume and quantity in a likely deliberate retaliatory manner. Management simply told us what they thought we wanted to hear and did NOT follow-through on their commitment and responsibility. Two female senior managers were working only a short distance from the valets but did nothing to resolve the issue based on our close observations and continued discomfort. My question to management: How would you like to pay $700> daily for the questionable privilege of listening to a car horn honk on average every three to four minutes around the clock for nine days? Would it motivate you to fix the problem? Like many other hotel resorts, it is only a job to them so they have forgotten that guests plan for months, travel for hours to arrive there, and actually live there day-after-day while desiring to sit on the patio, nap, dine, talk, and read in relative peace. The only resolution I am left with is this review. 4) All the convenient parking and loading is reserved for valet use only with the nearest guest parking a city block away. 5) The hotel provides standard bicycles on a complimentary basis but all are men's style with none for women. 6) Televisions are equipped with only the most basic service with no streaming options or premium channels. The combination of these itemized factors does not qualify as quality guest care, much less superior, despite questionable pretenses to the contrary. This review could easily have been a 5-star instead of a 3-star except for management's demonstrated insincerity and callousness.

We upgraded from a quarry view to a lake view, best thing we ever did. The view was fantastic and the sound of the water was so relaxing. Staff was helpful and informative. The breakfast buffet, included with the room, was the best we have had in a long time. Our only complaint would be that our room was not made up, for our second night, until after 4 PM. But it only a minor complaint. We had the best time celebrating a birthday and wedding anniversary.

Overall, this is a solid option if you’re looking for a resort feel in northern Michigan. That being said, I would not pay peak prices to stay here. The rooms are on the verge of being outdated, the pool facility is not equipped to handle the inundation of families on the weekends, and the food is exorbitantly overpriced. For example, while breakfast was “included” in our rate, it would have cost $35/person. Vintage Chophouse (onsite restaurant) was decent, I think the service was great. Would recommend Nomad in Bay Harbor proper, though, for better food options. On service, I think the front desk and restaurant staff were lovely, but for $1K+ per night, you should have some form of poolside service. Now for positives, I really loved the daybeds on the beach + the grounds are well maintained. As with most beaches in this part of the state, it’s pretty rocky, but a beautiful view nonetheless.

Stunning location and landscaping! It feels like you are staying in a botanical garden. The staff was so kind and welcoming and always with a smile on their face. What a breakfast buffet! The best ever!! Our room was large and clean with a partial water view and a balcony to enjoy the view. This hotel is a little slice of heaven!!