Park Hyatt Beaver Creek Resort & Spa

Outdated and understaffed hotel that nickel and dimes guests at every turn. I was fine paying in excess of $1.5k a night, $50+ per person for a mediocre breakfast buffet and $25 per cocktail BUT having to pay $10+ in quarters(!!) to use their 1980s washer and dryer crossed the line. The ski in/out benefit did not outweigh the negative hotel experience. A one and done experience for me.

(i) First unpleasant experience with the front desk. I called the front desk and asked for my packages (about 30) to be sent to my room 2006. The employee Jacob replied that he would require me to provide the tracking number for each package!!! A month before check-in, I sent an email to the friendly Concierge asking for instructions on how to send my purchases to the hotel; he responded promptly, providing me with the address to send the packages, and did not require me to provide the tracking number for each package when I went to pick them up! Why did he need the tracking number if all the packages were sent in my name? (ii) Second unpleasant experience with the front desk. My wife asked a blonde front desk employee to call a taxi to take her to Vail. The lady said she could not do that! And the reason was that she required a credit card. (iii) Great experience with the front desk: when I called again to ask for my packages to be taken to my room, an employee named Dragon quickly took them without asking for a tracking number but only checking my name as the recipient on each package. (iv) Another excellent experience with the front desk: the clothes dryer did not work with our credit card, and my wife went to the front desk to ask for help. The employee, Maria, accompanied us to the dryer and made it work by paying with coins, not a credit card. (v) Other excellent employees: we liked the breakfast servers (I remember the name of one of them: Mauricio) and also the guys who made omelettes. At dinner, the waiter, Christian exceeded our expectations.

The Park Hyatt at Beaver Creek delivered on the family friendly ski vacation! We enjoyed 5 nights there with our tween daughters and would absolutely stay there again. The hotel is beautiful and the access to the mountain can’t be topped. We rented ski equipment and never had to cart it around as it was sent right to the Hyatt ski valet where we could come and go each morning swapping out our shoes for boots and walking mere feet to pick up our skis before getting in line for the gondola. The daily breakfast was well run and had so many offerings. We enjoyed lunch and dinner at 8100 and loved the Brass bar setting for drinks and nibbles. The rooms were well appointed and we were ecstatic to see ceiling fans and humidifiers which the staff filled up during cleaning to combat the dry mountain air. My husband and I both had spa treatments and were impressed by the spa amenities. The outdoor pool area has 5 jacuzzis so there was always one available for our family. We loved our stay at the Park Hyatt Beaver Creek!

I think this is our sixth or seventh stay at the Park Hyatt over the last seven years (not including Covid). As usual, the thing that sets this hotel apart from any other in the Vail Valley and almost all ski resorts in the US is the literal ski in ski out. The hotel is always crowded, but generally does a very good job of managing the crowds in the lobby, bar, restaurants and at the ski valet. I stayed on points this time as a Hyatt Globalist (top tier). That got me two breakfasts daily. This hotel is allowed to opt out of a lot of the other benefits of the program. We rented our ski gear at Gorsuch; don't know why you would rent anywhere else. The work w/ the Hyatt ski valet to get the gear to and from the valet at the start and end of your trip. We ate at the Brass Bear for a lunch and a dinner, at 8100 for a lunch, and at 8100 for three breakfasts. All of the prices are, as to be expected, expensive. The food at Brass Bear and 8100 is a bit more foo-foo than what it has been in prior years; apparently there is a new chef. There was and likely is something for everyone though. The service in Brass Bear was always pretty efficient. The lunch at 8100 was lousy service as was one of our three breakfasts - servers going MIA, taking forever to return with requests, etc. The physical hotel is in good shape and they keep the lobby very attractive and make updates. The guest rooms have not seen an update since our first stay in 2018. We were assigned an ADA room, which is a bit larger than a standard room and has a nice large shower. The bed, which is lower to the floor for an ADA room, was what I like to call a Lizzo Bed. It seems like someone very large has spent numerous hours sitting on the edge of the bed. I recall thinking the mattresses are in need of replacement last year. The ski valet staff are absolutely amazing. They help with boots (off and on if needed) and are quick to take and retrieve ski equipment. Again, this is part of why we will absolutely return to this hotel. My daughter and I used the workout room, which is amazing and is shared with the residences and some other condo units in the village. The equipment is well maintained and there is plenty of everything.

I was really disappointed with my stay at the Park Hyatt Beaver Creek. From the moment we arrived, the front desk staff didn’t seem very professional or helpful. They handed us our room keys without giving any explanation of the amenities or services, which made for a pretty unwelcoming start. The hostess at breakfast sat us at a table that hadn’t even been cleaned and we could see that there was still water left in two of the glasses. When I pointed it out, instead of taking care of it, she argued that the table was already clean but switched us to diff table. It was frustrating and just didn’t feel like the kind of service you’d expect from a Park Hyatt. What really upset me was how poorly the management handled my situation. A few days before my trip, I got sick with Type A Flu, which is super contagious and comes with pretty rough symptoms. I reached out to the hotel to ask if I could move my reservation back by one day so I wouldn’t put other guests at risk. It seemed like a reasonable request, but the manager didn’t show any empathy and flat-out refused to make any changes. Because of that, I decided not to check in on the first night for the sake of other guests, which meant I lost $1,400. I couldn’t believe that a brand as well regarded as Park Hyatt would prioritize profit over the health and safety of its guests. I’ve stayed at a lot of Park Hyatt properties around the world, but this was undoubtedly my worst experience with them. It’s made me seriously question the brand’s values, and honestly don’t see myself staying at another Park Hyatt again. I definitely won’t be going back to the Beaver Creek location and would recommend others look into different options. The Ritz Carlton at Bachelor Gulch, just 10 minutes away, is a much better choice.