The Ritz-Carlton, Bachelor Gulch

Our 5-day stay at this mountain-side resort in Colorado was nothing short of outstanding, characterized by exceptional service that made us feel right at home. The authenticity of the resort, nestled in the breathtaking mountain landscape, truly enhanced our experience, while the live guitar music each evening created a warm and inviting atmosphere that we looked forward to after a day on the slopes. With ski-in and ski-out accessibility, we enjoyed the convenience of hitting the trails at our leisure. The highlight was undoubtedly the “Great Room,” their awesome lobby bar area featuring a stunning 3-story double-sided stacked stone fireplace that served as the perfect gathering spot to unwind and share stories. This resort is a gem, blending luxury with a cozy mountain charm. Special kudos to our concierge staff who took care of our needs and helped with restaurant recommendations and reservations.

We’ve stayed here as a family at least 5 times in the last 10 years and returned because it was a great experience. Unfortunately we will not be back as so much has changed and not for the better. Very little staff speaks English and the language barrier is an issue. Service is just not there. Rooms are tired. Music is like a nightclub or for Spanish speakers. Valet is $500 a day. At the Ski rental no one really knows what they’re doing. I could go on, but we won’t be back.

The ski valet is extremely chaotic. They take hours to find your equipment so the valet is extreme crowded. They can even return your rental by mistake. So if you want a smooth ski experience you might want to think twice about this hotel. Its ski valet is by far the worse in similar hotels

We have been going to the Ritz Bachelor Gulch for the last 10 years and recently realized that it was no longer a family friendly resort. Our daughters are now 17 and avid skiers so we are able to stay at the nearby Westin (another marriott property) which we find to be more suitable for families. It has become very evident by the techno music that is blaring when you ski back to hotel that the Ritz is promoting a more club like atmosphere. If you are looking for that you are in luck. If you prefer the days of the live mountain music in front of the fire, those days are long gone. One other thing I might add, the turnover of employees is yet another sign of days long gone. We used to have the same staff every year, now it is ever changing. The club is not like it was either, the quality of food has gone down and the fancy coffee machine is broken all the time. Very disappointed that our favorite winter getaway is now a memory of the past. I will say the one thing that has stayed constant over the years is our friend we made years ago who walks around the lobby and club and tells us which mountains have been groomed. If he ever leaves, that will be very sad!

I was traveling for business and stayed at Bachelor Gulch Ritz. During breakfast, Carla with dining service was outstanding. She went above all standards of service to make my experience fantastic. As a frequent traveler I have never had a better experience. Thank you Carla!