Beijing Hotel NUO

The good parts: The location of the hotel is fantastic. It is just next to the Forbidden City and Tiananmen square on one direction and Wangfujing on the other. You can avoid the subway rush hours by having walking access to the major sights in Beijing as far as the Temple of Heaven. The (Elite) room was one of the best I have ever stayed in. It was a good size with a huge bathroom and a TV with over 70 channels. The shades and blinds were electric, and every part of the room screams quality and style. What is best was how everything was put together. Imagine coming back to the room with the blinds rising silently, and the television switching on itself to welcome you. I love how complicated things like shower knobs in the shower room are simplified to just a button and a temperature control. The room air conditioning system was also one of the best I have ever encountered in Beijing. The execution of quality in the Elite room was simply spectacular. Staff were generally very good and willing. I particularly like the gentleman manager at East33 during breakfast hours and the lady manager at Writers Bar during happy hours. The not-so-good parts: The hotel advertised that the room came with Executive Lounge benefits. The benefits came but there was no lounge in the hotel. Guests with these benefits join everyone else at breakfast at East33 restaurant, and happy hour was served at the only other restaurant/bar: the Writers bar where they order from a fixed menu. The menu has 8 food items and a reasonable selection of quality wines and cocktails. The initial experience was great because the Writers bar is a grand hall and food items were made ala carte and guests were served restaurant-styled. After more than a couple of days, however, the menu became repetitive. There are no other common items like breads or cheeses. There is also no afternoon tea provided. The housekeeping was the only average among the stellar staff. They were fast and completed housekeeping before noon, especially when the makeup-room button is pressed, but are often oddly clueless. They turned up at 4pm wanting to turn down the room for the first couple of days. I told them to come back after 6pm. They never did and stopped offering turndown services after that. On my checkout day, they slip a note under my door at 10am wanting to do housekeeping because I had the DND lighted. For a 5-star hotel of this grade, they are not very willing to replenish the bathroom amenities, and would only do so when the items were clearly running down. The curious parts: The hotel is actually connected to the Beijing hotel next door and most locals think they are the same hotel. There is an annex building behind which is shared by both hotels. Some facilities (like sports/recreation) are also shared. Beijing hotel Nuo occupies the older and more historical building, but the Beijing hotel next door is much bigger and popularly known. The brand 'Nuo' is a local collaboration with Kempinski. I only knew after I signed up. The perplexing absence of the 'lounge': This is the first time I experienced lounge 'benefits' without an actual lounge, and I was curious if it can work. I could after all, work on the nice table or relax on the comfy sofa in the room, sipping coffee made from one of the 8 nespresso pods provided. Can the function of the lounge be split into different parts borne by the restaurant/bar, quality staff and great room? The answer was clear as the days went on: they cannot, because these doesn't come together to elevate the experience of a guest seeking an executive or club experience. The best staff and restaurants cannot replicate the function of a club who takes care of the guest who may need a more intimate place to work, have a conversation and not to worry about things like food and water, or needing information. Without a lounge, I had to approach different group of staff at different places for different things. I found myself on the street one day buying water (four bottles for two persons is not enough for a day), wondering why I needed to do that if I had 'lounge benefits'. Most of all, I feel that the hotel should not term the benefits as 'lounge' because there is no actual lounge, leaving the onus on the customer to check before booking, which kind of defeat the purpose in the first place. Kempinski should know better. Overall: For a person who needs to work a bit on a trip, Beijing hotel Nuo is a curious experience. It has some very good qualities like the staff and the room, as well as a fantastic location. Guests who do not need a club lounge can consider giving them a chance and try them out. I would probably not return.

We had an perfect 5 day stay at the hotel and it perfectly fits in the Kempinski group. Though having an impressive history, the hotel is in remarkably good shape. Definitely outstanding is the service of the staff - especially Ksenia (Lobby ambassador) and Coolio (Concierge) supported us in every situation. Thank you for the wonderful days, looking forward to be back one day!

A renewed old hotel, with all the glamour of the 60s. Big rooms, with a hall and a bedroom. Very clean, Wi-fi signal poor. People in reception speaks english, waiters in the restaurant don´t, so it is better to have translater in the cell phone. Breakfast included and plenty of different foods.

Do not visit this hotel in spring or summer. While lovely and historic they do not run AC after 9pm. The rooms are hot and have poor cooling. There are no individual controls for temperature. Multiple guests complained, even other hotel higher ups were staying during our stay and were angry about how hot their rooms were. The bridal sweet was even hotter than the regular rooms so you will be hot while getting ready / taking photos if you're having a wedding onsite.

Excellent location and 5 star quality. Inexpensive by NY standards but expensive by Chinese pricing. But you received 5 star quality. Walking distance to Forbidden City and Tiananmen Square. (Note: you need reservations which we did not have so could not go). Food very good. Room huge. Could fit 4 people.