CHAO Sanlitun Beijing

The hotel is beautiful. Our roomy connecting room (Signature 60 + 40) has a great combination of chic decor and practical functionality for family travel. The beds are fluffy and one of the most comfortable we have slept on. Free refill from minibars help too! Breadfast is great in a semi buffet setting and good selection of food. Hotel restaurant and bar are marvelous too. First time we have stayed in the hotel but we have decided to visit Beijing again just for staying in the Chao Sanlitun already.

My second stay at CHÀO Sanlitun Beijing. Checked in yesterday evening attended by FO Jessica who given me a room that was not to my liking due to various reasons. Went down and talked to Jessica, without any question, Jessica immediately lead me to view another room which I agree to changed. Such small gesture meant a lot to me even though I was staying one night. Thank you Jessica for accommodating to my request. It’s a designed hotel with various structures and concept that tells a story. Room amenities are good and breakfast choices were kind of blend that can improve but acceptable.

We highly recommend Chao Sanlitun Beijing. The rooms are beautiful, comfortable, and clean with many thoughtful and great amenities. We enjoyed the choices provided for breakfast. The staff were helpful, polite and friendly. The location is good, providing choices of restaurants, and shopping centres within walking distance. We had a pleasant stay.

I could not recommend Chao more highly, this place deserves 12/10. You will not regret staying here. The rooms are beautiful, spotlessly clean, and stocked with the most thoughtful amenities and seriously luxe products. The service was warm and impeccable. The included breakfast was almost too good to be true: incredibly delicious espresso drinks made-to-order, 3 full menus of bfast entrees also made-to-order (pick as many as you want!), plus a full buffet spread including fresh fruit, pastries, and dim sum/dumplings, all delectable and ridiculously high quality. We truly looked forward to breakfast every single day. On top of it all, Chao is super conveniently located just steps away from the heart of Sanlitun and Gongti, but somehow manages to feel quiet and set apart from all of the buzz. Already can’t wait to go back.

My partner and I had a lovely stay until the last night due to mistreatment by staff that left a horrible taste in our mouth. During our final night, tired from travel, we had a disagreement and raised our voices during a short argument that lasted 5-10 minutes. Despite it being early, around 9:30pm, on a Sat night and in the privacy of our suite, another guest shouted at us from outside the room asking for silence. Despite the rude approach, we immediately lowered the noise level of the conversation. 30 seconds later, the hotel front desk called our phone and immediately threatened that the other guest will call the police on us. This felt gravely imbalanced to the situation which felt discriminatory as the other guest was Chinese, and the staff that called only mentioned the police when asked if they could speak English to better communicate when picking up the phone. Confused and worried that we'd be put in a bad situation in a foreign country, we went downstairs to apologize to the front desk because we'd just been threatened by a local guest with the support of local staff and didn't know what to do or expect. When we checked out the next morning, we raised our terrifying experience and concern with the manager of feeling unsafe and threatened. In person he was totally supportive and apologetic telling us we were mistreated and the situation was mishandled and that he would resolve it making sure we were taken care of. He took our contact information and promised to reach out the same day. Two days later when we still hadn't heard from him, we sent a message asking if they had an update. He then bluntly informed us that the hotel planned to do nothing about it and defending the hotel does not discriminate and refusing to take accountability or acknowledge the threat made on us to call the police. He then had the director of rooms reach out to tell us that the incident was justified by the hotel with the reasoning of "we pay more attention on the guest from other country to show we care, we put the welcome fruit for each foreigner friend room".