Fairmont Beijing

The king-size bed in the hotel room was huge, occupying a spacious 45 square meters, and extremely comfortable. During my second stay, I booked a suite which came with a cozy open-plan living room. Moreover, it offered a stunning view. I will definitely stay here again next time.

I made a prepaid package reservation with Expedia including flights from the UK, staying in a Gold Lounge access King Room, for 7 nights. I contacted the hotel to arrange an airport transfer and early check in which was no problem. Today, without any prior warning, the Fairmont Beijing has emailed me to say they are cancelling my booking because they have another function booked. No alternative options given. They have completely destroyed my package booking and I have had to cancel my original flights as well. No offer of compensation, no offer to book me into a hotel within the Accor group as a courtesy. Just cancelled without any customer care. I would strongly recommend that you DO NOT BOOK THIS HOTEL. They may cancel your booking without warning, and they will not help, support or advise you in any way. I would recommend better, more reliable 5 star hotels on the area such as The Four Seasons. Having spoken to them today about my experience with the Fairmont they have been truly helpful.

One of the most beautiful hotels! The staff was incredible, spoke English, so helpful and saw to every detail of the trip. Above all was this remarkable woman named Journey who made sure everyone was well taken care of and had a beautiful Beijing experience. In all my travels she stood out with her kindness, helpfulness and knowledge. When I come back to Beijing I am 100% coming back here!! Thank you Journey and the entire Fairmont Beijing staff!! 5stars ++++

Fabulous room, amazing pillows and staff who go above and beyond - especially Journey in the Gold Club, Tim on the front door and Richie who helped book us tickets using hos own money! The gym is great and the service exemplary. If you are staying in Bejing book the Fairmont.

We had a great experience at the Fairmont in Beijing. Centrally located, luxurious hotel. Common areas were designed beautifully, staff was friendly and helpful. Got pro-actively upgraded to a spacious suite. Fairmont Gold lounge was one of the better one’s I’ve been to.