Fairmont Beijing

This is our go-to in Beijing- close to the palace, many temples, Tianamen square. Lots of restaurants in proximity, but if you don’t want to deal with the weather, great choices in house. The gym is fabulous and well equipped with free weights and Techno machines, with the best view from a high floor.

Can’t fault this hotel in any way, very classy and a five star experience all through. Helpful, English speaking front desk staff. Large rooms with all amenities. Nice buffet breakfast. Great swimming pool. Good location (we mostly went around by subway, convenient but crowded). Quite a bargain considering our low season rate through a booking site.

There’s a few issues and no one was able to resolve it whilst we were there! We were booked in for 5 nights but only stayed 4 because our flight from Shanghai was cancelled although not the hotel’s fault. When we checked in the following day, we were made to feel like we were an inconvenience to them for being a day late!! The receptionist couldn’t find our booking even after I rung them to advise that I would be coming the next day once I knew our flight was cancelled! The 2 receptionists that checked us in especially the one assisting Beata was so arrogant and rudely commented, just book them in any available room!! Secondly, no one offered the assist helping our luggage’s to our room once we got our keys to the room! Thirdly we were advised that we were upgraded to Fairmont Gold room which entitled us the use of the Lounge! When we went in to visit the lounge, we were rudely stopped and were embarrassed by the check in staff as he said “Don’t you know you cannot use this lounge as you’re not worthy!” May be it’s his language but no screaming was necessary! Fourthly, our room !! Where do I start? The air conditioning was faulty and I reported it on the first night and was told to open the window as there’s nothing they can do!! I asked for our room to be changed to one that has a working air conditioning unit but was refused and was told the whole hotel air conditioning unit is not working properly! The housekeeping was a hit and miss!! Occasionally we will get teas and coffee but sometimes we had to even called to ask for towels……. The restaurant - Lunar 8 where we dined in one night as we have USD100 to spend! Food and service was again hit and missed! The prawns dish came burnt and when I requested for it to be changed, we were told sorry, there’s nothing wrong with that dish and it’s fine for us to eat! I have photos and can be provided if required Enough said!! Not using Fairmont again….!! So disappointed that it ruined our expectations!

We stayed 8 nights total with lounge access. The check-in process was remarkably efficient and attentive. Thanks to Ms Solar. The doormen were very polite and helpful (Tim and a tall young man with glasses). The rooms were spotless and comfortable. It was a total pleasure to stay at the Fairmont.

Dear Fairmont Team, I hope this message finds you well. I wanted to take a moment to express my sincere gratitude for the outstanding experience I had during my recent stay at the Fairmont Beijing. The service provided was truly exceptional, and I would especially like to extend my thanks to Beata , Herro , Reese, and Allison for their exceptional care and attention. Special thanks to Beata for her patient and enthusiastic service, which helped me solve many problems. Their professionalism, warmth, and dedication made my stay incredibly comfortable and memorable. Every detail was thoughtfully handled, and I truly felt welcomed and valued throughout my time at your hotel. Please convey my appreciation to each of them. I look forward to my next stay and to experiencing the same high level of service that has made Fairmont a standout choice for me. Thank you once again for the wonderful hospitality. Warm regards, Mahan